PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woman Within and Roamans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woman Within
Roamans

Woman Within and Roamans Overview

Total reviews 287 176
Company responses 0 0
Issues resolved 2 1

Woman Within and Roamans Consumer Ratings

Rank
267 out of 2105 in Footwear and Clothing category
235 out of 2105 in Footwear and Clothing category
Customer service
230 in category
199 in category
Exchange, Refund and Cancellation Policy
215 in category
197 in category
Delivery Service
185 in category
140 in category
Website
347 in category
305 in category

Woman Within and Roamans Rating Details

Customer service
1.7 (123 reviews)
1.9 (66 reviews)
Reviewer's quote

...I called customer service to express my displeasure being charged $9. 99 for a label. They explained their "policy" which I deem a rip-off...

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...Called customer service, and of course was on hold for 20 minutes. Was told to call back next week for a refund, because they had not recieved the shirts back yet. When I called back a week later, was told their computer system gave me a refund, but my bank account shows no refund...

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Exchange, Refund and Cancellation Policy
1.8 (112 reviews)
1.9 (56 reviews)
Reviewer's quote

I read, reread and read again the return policy for debit card/charge card purchases. It states if you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s) or you can choose to receive a refund back to your...

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...They are only refunding me for 1 top. Not even the top the was frayed. They returned the tops to me saying the were old & damaged...

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Delivery Service
2.4 (107 reviews)
2.7 (54 reviews)
Reviewer's quote

Customer service were very rude letting me know that I could send back the order when it arrives but, they will charge me a fee because they advise when ordering to expect delays due to covid 19 situation. I understand a slight delay but, 17 days is outrageous!!! Plus charging me a fee due to this...

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...Called customer service 6/19/2020 Waited 2 hrs, hung up. Called again and waited 50 min! Hung up. Called again 6/20/2020...

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Website
2.4 (106 reviews)
2.5 (61 reviews)
Reviewer's quote

Their website says "We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. ” and also 'free exchanges" on many of their product listing pages. On the phone, they told me the free exchanges are only if you are getting the same product in a...

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...According to Fedx website the post office will deliver and its on the way. My phone informed me this past Saturday that I was charger $14 odd dollars from Fbb Roamans reward. Then tonight my phone informed me that I had another charge by Fbb Roamans reward for $16...

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Woman Within and Roamans Pros and Cons

Pros
  • Variety of merchandise
  • Online order opportunity
  • Usually liked prices
  • I loved the style and selection
  • Plus size clothes
  • Variety to choose from
Cons
  • Customer service
  • Being ripped off
  • Return and exchange policy
  • Worst cutomer service
  • Response to customer problems
  • Void of customer service of any kind

Woman Within and Roamans Most Positive Reviews

Top rated reviews
5

Wonderful the nice lady i talked to was a great help and thsnk you all for big and beautiful womens catalogs. Have a...

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5

Great clothes, and the sizes fit!I love Roamans and hope to shop by catalog for long years to come!

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5

Like to order and make payment

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5

As I was ordering and putting in my billing information I double-clicked and didn't get a chance to put in my coupon...

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Woman Within and Roamans Most Critical Reviews

Lowest rated reviews
1

I purchased a blouse from this company. I purposely ordered 2 sizes smaller than I wear because it is a plus size...

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1

I order 5 items, received a confirm email with correct charges. Once shipped 1 item went to back order, plus bill...

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1

Order was for $113.84 for two pairs of shoes. Shoes did not fit. Returned merchandise, and was charged $22.84 for return...

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1

Got three shipments with inferior clothing and was told I could not cancel fourth shipment because it was processing...

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Woman Within and Roamans Latest Reviews

Recent published reviews
1.2

It is not so much what happens, it is that something happens every single time you purchase at WW. How every time they j...

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No votes

Everything was fine error on my part they were great

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4.2

Did not see there was a free gift with purchase, so didn't ask for it. The same day or the day before the items came in...

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No votes

I called your customer service and requested that my payment be moved from the 5 th of the month to the 10 back in...

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Woman Within and Roamans Products and Services

Most reviewed product and services
  • Woman Within Customer Care (48 reviews)
  • Woman Within Shipping Service (32 reviews)
  • Woman Within Catalogue (5 reviews)
  • Roamans Clothing (23 reviews)
  • Roamans Customer Care (14 reviews)
  • Roamans Shipping Service (8 reviews)