PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Torrid and Roamans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Torrid
2.2
Roamans
2.2
Torrid
Roamans

Torrid and Roamans Overview

Total reviews 568 651
Company responses 0 0
Issues resolved 11 3

Torrid and Roamans Consumer Ratings

Rank
734 out of 4781 in Footwear and Clothing category
725 out of 4781 in Footwear and Clothing category
Customer service
722 in category
627 in category
Product or Service Quality
549 in category
545 in category
Website
675 in category
772 in category
Price Affordability
1032 in category
739 in category

Torrid and Roamans Rating Details

Customer service
1.6
(347 reviews)
1.7
(280 reviews)
Reviewer's quote

...to the highest of standards but this? This is really ridiculous so for now how I rate this company will be one star if down the road they wish to up their customer service and treat me like one then fine Id be willing to give the company a higher rating but for now one star end of story! Its not right no...

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Customer service sucks. If you order online they can not help you. I ordered apparently during a system upgrade and they can not find my order, but charged me...

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Product or Service Quality
2.4
(319 reviews)
2.4
(241 reviews)
Reviewer's quote

...I bought product the first week of December. I'm still waiting for my money..

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...Courteous customer service..

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Website
2.4
(318 reviews)
2.3
(248 reviews)
Reviewer's quote

...I have been trying to find a return address on their website, I have been truing to chat with a rep (currently #54 line - seriously?), and have tried calling for a week now. I may stuck with this stupid big dress..

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...Website wont accept my password. E-mail me at kass911@***. com it text 267872**** to tell me what to do next...

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Price Affordability
2.2
(296 reviews)
2.6
(239 reviews)
Reviewer's quote

I ordered a lot of items in one order and noticed right after items have decreased in price. I thought I could get the difference refunded. And honestly I could return it and reorder the items...

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She said that they had a special price on shorts - I asked if they were stretch JERSEY SHORTS - I DON'T Think she UNDERSTOOD what I was asking because all she said was "yes- stretchy" -so i purchased several pair -when I received them I see that they are a thicker polyester blend which I cannot...

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Torrid and Roamans Pros and Cons

Pros
  • That the clothing comes in my size
  • Stylish plus size fashion
  • Style
  • Plus size clothes
  • Many of the styles are nice
  • I loved the style and selection
Cons
  • Customer service
  • Online customer service
  • Lack of customer service
  • Response to customer problems
  • Worst cutomer service
  • Poor customer service

Torrid and Roamans Most Positive Reviews

Top rated reviews
5

Yesterday, I went to Jersey Gardens mall to look for a birthday outfit. As I went to majority of the stores, I started...

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5

I made an additional payment on my account. I am looking forward to receiving a spring/summer catalog.

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5

I'm very impressed with my order my jeans I bought 2 pairs I'm not sure if it was in clearance but I am a bit curvy and...

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5

I requested last year that your company stop sending me your catalogs. I still get them. I cannot wear your sizes so it...

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Torrid and Roamans Most Critical Reviews

Lowest rated reviews
1

by credit card was blocked due to torrid trying to take money for orders i never placed to begin with hadnt even heard...

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1

I ordered some items for christmas and never got a confirmation. I thought the order didnt go thru. I went in the next...

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1

This isnt really a complaint but more of a suggestion I recently place two orders on two separate occasions neither of...

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1

On 8/3/18 I ordered the Glam-Embellished Maxi Tunic, a denim shirt with jewels on the upper part of the shirt, that...

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Torrid and Roamans Latest Reviews

Recent published reviews
No votes

Can not access for shift. I have to contact you for fixed . I Try for my First time to work with you.

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No votes

I paid off what I owed which was $49.95 back in 2022? Your still
charging me late charges for no reason? I want this take...

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2.5

I was racially profiled at the store in Greenwood, Indiana. 3 employees standing around talking & laughing with each...

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No votes

ALWAYS A DELIVERY PROBLEM FROM YOUR COMPANY. NOW YOU HAVE NO ADDRESS ON DELIVERY PACKAGE. DO NOT WANT ANYMORE OF YOUR...

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