PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roamans and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roamans
Torrid

Roamans and Torrid Overview

Total reviews
145
479
Company responses
0
0
Issues resolved
1
9

Torrid was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 479 reviews. It is 334 reviews more than Roamans received since Feb 11, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Torrid customer support team than with Roamans customer service.

Roamans and Torrid Consumer Ratings

Rank
202 out of 2467 in Footwear and Clothing category
264 out of 2467 in Footwear and Clothing category
Customer service
139 in category
250 in category
Website
285 in category
303 in category
Product or Service Quality
112 in category
142 in category

According to consumer ratings and reviews, Roamans ranks 62 points higher in the Footwear and Clothing category than Torrid. People gave Roamans 2 stars for Customer service criterion in Footwear and Clothing category and it is 767 points higher than the worst rated brand in this category. At the same time, Torrid was rated 1.5 stars for Customer service criterion in this category and it is 656 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Roamans has a higher rating than Torrid. Regarding Product or Service Quality criterion, consumers gave Roamans 2.6 stars and it is 88% greater than other in category. Torrid however was rated 2.4 stars and it is 84% greater than other in category.

Roamans and Torrid Rating Details

Customer service
2 (55 reviews)
1.5 (296 reviews)
Reviewer's quote

DO NOT! The customer service is horrid! The quality of clothing is worse than horrid! Returning items is impossible! If you are not having a problem, you will!! Please trust all of the reviews here. They are correct! You will be totally ripped off ! I have never used a company like this in my life!...

PissedConsumer1562433

...They go above and beyond with their customer service, but clearly don’t ever return something there..

Amanda
Website
2.4 (53 reviews)
2.3 (274 reviews)
Reviewer's quote

...Their website says one thing about shipping, and they loose your order and say another...

PissedConsumer1304826

...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

Roseanna H
Product or Service Quality
2.6 (47 reviews)
2.4 (272 reviews)
Reviewer's quote

I am a longtime Roaman's/Women Within & Full Beauty customer. I received merchandise on 12/22/18 & one of the items did not fit. I reordered it in he next size & received on 1/24/19. It still didn't fit. I left on vacation on 1/27/19 & returned on 3/5/19. I shipped both shirts back on 2/18/19 &...

Barbara B

Bought a pair of black skinny pants for work, they are super comfy fit great but less than a month of wearing them to work they ripped in the thighs :wtf: I mean how can a brand for curvy women be so cheap in a place where we need to be supported most.

PissedConsumer1701741

Roamans and Torrid Pros and Cons

Pros
  • Many of the styles are nice
  • I loved the style and selection
  • Ease of use of website
  • That the clothing comes in my size
  • Style
  • Stylish plus size fashion
Cons
  • Worst cutomer service
  • Response to customer problems
  • Void of customer service of any kind
  • Customer service
  • Phone customer service attitudes
  • Lack of customer service

Roamans and Torrid Most Positive Reviews

Top rated reviews
5

Great clothes, and the sizes fit!I love Roamans and hope to shop by catalog for long years to come!

5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

Roamans and Torrid Most Critical Reviews

Lowest rated reviews
1

I order 5 items, received a confirm email with correct charges. Once shipped 1 item went to back order, plus bill...

No votes

Roamans and Torrid Latest Reviews

Recent published reviews
5

Did u get my order Evelyn Gibson19370 Evergreen Detroit michiga 48219

Read all 145 reviews
3.7

First let’s get this straight, I love torrid. The prices are insane, but they have some great stuff. I’ve spent a large...

Read all 479 reviews

Roamans and Torrid Products and Services

Most reviewed product and services
  • Roamans Clothing (21 reviews)
  • Roamans Customer Care (10 reviews)
  • Roamans Shipping Service (7 reviews)
  • Torrid Customer Care (107 reviews)
  • Torrid Shipping Service (87 reviews)
  • Torrid Bra (17 reviews)