PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roamans and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roamans
Torrid

Roamans and Torrid Overview

Total reviews 176 516
Company responses 0 0
Issues resolved 1 9

Roamans and Torrid Consumer Ratings

Rank
235 out of 2105 in Footwear and Clothing category
304 out of 2105 in Footwear and Clothing category
Customer service
199 in category
286 in category
Website
306 in category
346 in category
Discounts and Special Offers
220 in category
250 in category
Product or Service Quality
137 in category
181 in category

Roamans and Torrid Rating Details

Customer service
1.9 (66 reviews)
1.5 (314 reviews)
Reviewer's quote

...Called customer service, and of course was on hold for 20 minutes. Was told to call back next week for a refund, because they had not recieved the shirts back yet. When I called back a week later, was told their computer system gave me a refund, but my bank account shows no refund...

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I called multiple times and emailed customer service and when I finally reached them, they told me that because the items were returned to them, the order would be cancelled and that I would have to wait 2 to 4 weeks for a refund, at which time I could reorder if I chose to but the pricing received...

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Website
2.5 (61 reviews)
2.4 (293 reviews)
Reviewer's quote

...According to Fedx website the post office will deliver and its on the way. My phone informed me this past Saturday that I was charger $14 odd dollars from Fbb Roamans reward. Then tonight my phone informed me that I had another charge by Fbb Roamans reward for $16...

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...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

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Discounts and Special Offers
2.5 (59 reviews)
2.4 (268 reviews)
Reviewer's quote

...Because taking some me-time is important, we wanted to make it easy for you to treat yourself to something special. Were giving you this exclusive offer of 50% off your order*including clearance. I received my items today...

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I had a problem applying to discounts to my order. Also, by the time I could reach customer service the next morning, the 30% discount was gone. Jackie, my Customer Service Agent was AMAZING...

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Product or Service Quality
2.8 (57 reviews)
2.4 (293 reviews)
Reviewer's quote

...What kind of customer service is this???..

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Over the years the quality has just reduced to the point that it's almost not worth buying from Torrid at all. My most recent purchase involved the Black Ribbed Turtleneck Tank and Black, as well as the Red Stripe Challis Self Tie Wide Leg Pants. The shirt was incredibly thin- and while it was a...

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Roamans and Torrid Pros and Cons

Pros
  • I loved the style and selection
  • Plus size clothes
  • Variety to choose from
  • That the clothing comes in my size
  • Stylish plus size fashion
  • Style
Cons
  • Worst cutomer service
  • Response to customer problems
  • Void of customer service of any kind
  • Customer service
  • Lack of customer service
  • Phone customer service attitudes

Roamans and Torrid Most Positive Reviews

Top rated reviews
5

Great clothes, and the sizes fit!I love Roamans and hope to shop by catalog for long years to come!

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5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

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5

As I was ordering and putting in my billing information I double-clicked and didn't get a chance to put in my coupon...

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5

Hello, i am a very regular customer at this store. i was shopping online a torrid on black Friday or cyber Monday for 2...

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Roamans and Torrid Most Critical Reviews

Lowest rated reviews
1

I order 5 items, received a confirm email with correct charges. Once shipped 1 item went to back order, plus bill...

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1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

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1

Got three shipments with inferior clothing and was told I could not cancel fourth shipment because it was processing...

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1

Ordered almost $200 worth of clothing Dec 2 2015 for Christmas gifts for friends and family, My package was supposed to...

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Roamans and Torrid Latest Reviews

Recent published reviews
No votes

Everything was fine error on my part they were great

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1

I have a coupon that says I have $10 with torrids! So I placed an order that came out to exactly $10 ! But tell me how...

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No votes

I called your customer service and requested that my payment be moved from the 5 th of the month to the 10 back in...

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3.1

I was drawn into store 5395 Terrell, TX by the entire store 40% sale. The first thing I noticed was that the cashier was...

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Roamans and Torrid Products and Services

Most reviewed product and services
  • Roamans Clothing (23 reviews)
  • Roamans Customer Care (14 reviews)
  • Roamans Shipping Service (8 reviews)
  • Torrid Customer Care (111 reviews)
  • Torrid Shipping Service (91 reviews)
  • Torrid Bra (19 reviews)