Roadway Express vs Uship: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and Uship as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Roadway Express

2.1

Uship

1.6

Roadway Express

Uship

Roadway Express and Uship Overview

Total reviews

631

Company responses

Issues resolved

Uship was first mentioned on PissedConsumer on Nov 4, 2007 and since then this brand received 631 reviews. It is 603 reviews more than Roadway Express received since Dec 12, 2007.

Roadway Express and Uship Consumer Ratings

Rank

73 out of 1689 in Transportation and Logistics category

120 out of 1689 in Transportation and Logistics category

Customer service

76 in category

93 in category

Turnaround Time

37 in category

82 in category

Tracking Tool

40 in category

61 in category

According to consumer ratings and reviews, Roadway Express ranks 47 points higher in the Transportation and Logistics category than Uship. People gave Roadway Express 1.8 stars for Customer service criterion in Transportation and Logistics category and it is 307 points higher than the worst rated brand in this category. At the same time, Uship was rated 1.5 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Turnaround Time criterion, than we see that Roadway Express has a higher rating than Uship. Regarding Tracking Tool criterion, consumers gave Roadway Express 2.6 stars and it is 90% greater than other in category. Uship however was rated 1.8 stars and it is 84% greater than other in category.

Roadway Express and Uship Rating Details

Customer service

1.8 (5 reviews)

1.5 (137 reviews)

Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

Sumedha

...These guys consider themselves neutral to the customer (ordering shipping) and the shipping service (broker). So don't expect them to assist you if you have any issues or disputes. Although they consider themselves neutral, don't be fooled...

michael

Turnaround Time

2.6 (5 reviews)

1.6 (104 reviews)

Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

Gordon J

...And now got an email: We have made the decision to remove your account at this time. We will not be able to reinstate your account and Member Support will not be able to discuss your suspension over the phone. Per the terms of our User Agreement:18...

Mike

Tracking Tool

2.6 (5 reviews)

1.8 (79 reviews)

Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

PissedConsumer878294

...Their UShip app with tracking does not work either..

PissedConsumer1119196

Roadway Express and Uship Pros and Cons

Pros

No votes

Never use uship
Initial price quoted
Fast pick up

Cons

Surcharges
Personnel
Getting the run around

Customer service
Being scammed
Money grab

Roadway Express and Uship Most Positive Reviews

Top rated reviews

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

lm a carrier uship they tale you lower you price sorry your fees to high you lower your price

Roadway Express and Uship Most Critical Reviews

Lowest rated reviews

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

Dont use uship.com.They do suspend account for no reason and blaming service providers and customers that they dont...

Roadway Express and Uship Latest Reviews

Recent published reviews

Why is one of your trucks parked in a residential neighborhood that doesn't allow vehicles over 3/4 ton.

Read all 28 reviews

I’m just warning everybody I move from Scottsdale Arizona to Tennessee 43 foot gooseneck trailer contracted through...

Read all 631 reviews

Roadway Express and Uship Products and Services

Most reviewed product and services

Roadway Express Vehicle Driver (3 reviews)

Uship Shipping Service (55 reviews)
Uship Account (40 reviews)
Uship Customer Care (27 reviews)

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