PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
UPS

Roadway Express and UPS Overview

Total reviews 35 7578
Company responses 0 0
Issues resolved 0 60

Roadway Express and UPS Consumer Ratings

Rank
107 out of 1169 in Transportation and Logistics category
173 out of 1169 in Transportation and Logistics category
Turnaround Time
55 in category
140 in category
Customer service
112 in category
176 in category
Website
137 in category
166 in category
Diversity of Products or Services
102 in category
156 in category

Roadway Express and UPS Rating Details

Turnaround Time
2.4
(8 reviews)
1.4
(1610 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

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It isn't until after a month of this whole process when I call the UPS store for literally the 9th time, I talk to a different person at the UPS store. I then find out that the other UPS associate has not once contacted the claims team, so apparently, my claim was just sitting idle the entire time....

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Customer service
1.6
(7 reviews)
1.3
(2315 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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Suffering through half an hour of lectures from customer service about "customs rules" that UPS themselves invented to suck the most money out of people is probably as bad as listening to the Japanese nightcore version of Caramelldansen on repeat, while lying in the back of a locked Volvo with legs...

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Website
1.9
(7 reviews)
1.6
(1782 reviews)
Reviewer's quote

I just wanted more information on my expected delivery and I can't find a way to contact them by phone. That's bad business.

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...On there website my address is correct. So I tryed to get a hold of them to fix it, but you can't talk to anyone. Automated service won't let me..

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Diversity of Products or Services
2
(6 reviews)
1.5
(1520 reviews)
Reviewer's quote

100$ missing deposit for smoking in room when people smoked day and night. No signs up 100 theft by short haired Spanish girl room 225. Reading Pa. Stayed 1+ week short Spainish girl only with e cardHad make room up myself garbage never taken out Reading pa email bthovey4912@***.com phone number...

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...Would never use UPS or rely on them for any business services..

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Roadway Express and UPS Pros and Cons

Pros
No votes
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Poor customer service
  • Delivery
  • Unethical business practices

Roadway Express and UPS Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

Is good good good good good good good good good good good good good good good good good good good good good good good...

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered t...

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Roadway Express and UPS Most Critical Reviews

Lowest rated reviews
1

A Roadway trailer accessed my business driveway twice on May 1, 2018 at 2:56pm and again at 3:17pm. This infraction was...

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1

Im writing in this review because I am disgusted with UPS. Im sick and tired of me putting my address in with my...

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1

My order has been stock in the same place for the past 3 days just 3 hours away from my house. I've been waiting 17...

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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Roadway Express and UPS Latest Reviews

Recent published reviews
No votes

On 167 south of little rock headed towards sheridan ar your ignorant. Driver seen a wreck refused to slow down with...

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1

I cant get a live person..
And the system is not understanding my tracking number.
Omg!
I just want to track my package!you...

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No votes

The room lights would not come on. They did not offer another room, therefore my wife and i moved to another motel.

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No votes

The driver tossed my last package against my electric gate opener. The force of the package broke the safety device caus...

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