PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
UPS

Roadway Express and UPS Overview

Total reviews 30 5849
Company responses 0 0
Issues resolved 0 28

Roadway Express and UPS Consumer Ratings

Rank
84 out of 1062 in Transportation and Logistics category
174 out of 1062 in Transportation and Logistics category
Turnaround Time
47 in category
120 in category
Customer service
88 in category
141 in category
Website
204 in category
153 in category
Tracking Tool
46 in category
65 in category

Roadway Express and UPS Rating Details

Turnaround Time
2.3 (6 reviews)
1.3 (1064 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

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ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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Customer service
1.7 (6 reviews)
1.2 (1591 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Website
1.2 (5 reviews)
1.6 (1200 reviews)
Reviewer's quote

I have not had a single positive experience with Roadway/Yellow. I get inbound freight and my suppliers select the carrier. I am guessing Roadway/YRC is the cheapest. I have sent fliers to all of my suppliers requesting they not use these guys under threat of my no longer buying from the particular...

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...Package should be at the station!! Situation is made more frustrating because you cannot contact the local branch directly and the UPS website is confusing and locks up when you try to change delivery options..

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Tracking Tool
2.6 (5 reviews)
1.9 (1162 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Roadway Express and UPS Pros and Cons

Pros
No votes
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Poor customer service
  • Delivery
  • Unethical business practices

Roadway Express and UPS Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Roadway Express and UPS Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was in...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Roadway Express and UPS Latest Reviews

Recent published reviews
1

I have not had a single positive experience with Roadway/Yellow. I get inbound freight and my suppliers select the...

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No votes

LOST MY 150LB PACKAGE HAVE NOT FOUND IN MORE THAN 10 DAYS!!!!!!! THEIR CUSTOMER SERVICE ABSOLUTLY SUCKS THEY ARE EITHER...

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No votes

PO 56973399
Ruffin , Amanda
rcramanda@yahoo.com
(505) 454-6873
Billing Address:
PO BOX 1381
LAS VEGAS, NM 87701
US Please conta...

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2

I had some electronic parts shipped to Tahiti via UPS World Wide and they lost it. They say due to COVID deliveries are...

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Roadway Express and UPS Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Ups Delivery Service (1924 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)