PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express

Roadway Express and UPS Overview

Total reviews
Company responses
Issues resolved

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5626 reviews. It is 5598 reviews more than Roadway Express received since Dec 12, 2007.

Roadway Express and UPS Consumer Ratings

73 out of 1689 in Transportation and Logistics category
157 out of 1689 in Transportation and Logistics category
Turnaround Time
37 in category
108 in category
Tracking Tool
40 in category
58 in category
Customer service
76 in category
127 in category

According to consumer ratings and reviews, Roadway Express ranks 84 points higher in the Transportation and Logistics category than UPS. People gave Roadway Express 2.6 stars for Turnaround Time criterion in Transportation and Logistics category and it is 262 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.3 stars for Turnaround Time criterion in this category and it is 191 points higher than the worst rated brand in this category. If we look at Tracking Tool criterion, than we see that Roadway Express has a higher rating than UPS. Regarding Customer service criterion, consumers gave Roadway Express 1.8 stars and it is 75% greater than other in category. UPS however was rated 1.2 stars and it is 58% greater than other in category.

Roadway Express and UPS Rating Details

Turnaround Time
2.6 (5 reviews)
1.3 (969 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

Gordon J

Every single time I will never order from another company if ups is the shipping option customer service people don’t have English speaking skills this is America suppose to be an American company!!!!! Never again poor poor poor!!!!..

Kathleen C
Tracking Tool
2.6 (5 reviews)
1.9 (1054 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...


...Last tracking entry showed that they had handed the package over to the US post office for delivery. I still do not have it. Horrible company and rotten service..

Customer service
1.8 (5 reviews)
1.2 (1461 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...


Harrisburg, PA "What Can Brown Do To You" 9 days late Out of 16 packages 11 are damaged or missing for a failure rate of 69% The worst customer service ever They try to say "we are busy". Quote from their web site This holiday season, weve prepared like never before, said UPS Chairman and Chief...

Michael L

Roadway Express and UPS Pros and Cons

No votes
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
  • Surcharges
  • Personnel
  • Getting the run around
  • Poor customer service
  • Delivery
  • Customer service agent

Roadway Express and UPS Most Positive Reviews

Top rated reviews

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...


The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Roadway Express and UPS Most Critical Reviews

Lowest rated reviews

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.


my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Roadway Express and UPS Latest Reviews

Recent published reviews

Why is one of your trucks parked in a residential neighborhood that doesn't allow vehicles over 3/4 ton.

Read all 28 reviews

Received notice that my package would be delivered on 12-11-2019. Never delivered. Then each day after was promised...

Read all 5626 reviews

Roadway Express and UPS Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)