PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
UPS

Roadway Express and UPS Overview

Total reviews
28
5749
Company responses
0
0
Issues resolved
0
28

Roadway Express and UPS Consumer Ratings

Rank
71 out of 1031 in Transportation and Logistics category
162 out of 1031 in Transportation and Logistics category
Turnaround Time
39 in category
112 in category
Customer service
75 in category
135 in category
Tracking Tool
43 in category
62 in category
Website
187 in category
145 in category

Roadway Express and UPS Rating Details

Turnaround Time
2.6 (5 reviews)
1.3 (1016 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

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It is the last time I will use UPS after two bad experience with this company. First UPS "lost" a parcel for me from the USA to PNG three years ago. I tried again this month with a shipment from the USA to France...

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Customer service
1.8 (5 reviews)
1.2 (1523 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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...I call Customer service and never get a real person on the phone. No matter how hard I tried and Even the though they promised me a real person would come on if I gave them my tracking number. Well guess what??? I did and they didn't and then hung up on me , twice...

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Tracking Tool
2.6 (5 reviews)
1.9 (1103 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Website
1.3 (4 reviews)
1.6 (1144 reviews)
Reviewer's quote

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left. DO NOT USE THESE ASSWIPES

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I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone...

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Roadway Express and UPS Pros and Cons

Pros
No votes
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Poor customer service
  • Delivery
  • Customer service agent

Roadway Express and UPS Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Roadway Express and UPS Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was in...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Roadway Express and UPS Latest Reviews

Recent published reviews
No votes

Why is one of your trucks parked in a residential neighborhood that doesn't allow vehicles over 3/4 ton.

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1

It is the last time I will use UPS after two bad experience with this company.
First UPS "lost" a parcel for me from the...

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1

My name is Rhetta Pickens 5525 Bogey Lane Waco Tx. 76708. Waco Tx. Email is
rhettajpickens@gmail.com. I ordered a Rubberm...

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No votes

My package has been on a truck for delivery for 3 days and I still havent received it I used the follow my delivery...

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Roadway Express and UPS Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Ups Delivery Service (1899 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)