PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
Saia

Roadway Express and Saia Overview

Total reviews
28
252
Company responses
0
0
Issues resolved
0
1

Roadway Express and Saia Consumer Ratings

Rank
72 out of 1030 in Transportation and Logistics category
174 out of 1030 in Transportation and Logistics category
Tracking Tool
45 in category
72 in category
Turnaround Time
39 in category
122 in category
Customer service
76 in category
107 in category
Product or Service Quality
68 in category
115 in category

Roadway Express and Saia Rating Details

Tracking Tool
2.6 (5 reviews)
1.8 (60 reviews)
Reviewer's quote

A Roadway trailer accessed my business driveway twice on May 1, 2018 at 2:56pm and again at 3:17pm. This infraction was confirmed by video recording of the driveway. Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked...

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...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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Turnaround Time
2.6 (5 reviews)
1.3 (64 reviews)
Reviewer's quote

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they can and blame yellow for everthing when there company was going under still blame yellow alls i say is quit your *** be happy you got a job lame *** old ***..

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...Was told by dispatch, that item would arrive at warehouse by evening, 3/11/2020 and would be called to schedule pickup time. Item arrived 12 hours early as it was in warehouse at 6am 3/11/2020. Was not called to let me know item was ready for pickup nor that item had arrived...

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Customer service
1.8 (5 reviews)
1.4 (82 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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... pay before we get our stuff back for freight? so basically we shipped it back to our self for a $260 charge on top of that we have to pay for storage fees??? Customer Service told me i would be wasting my time if i tried to fight the charge?! very rude and unprofessional! i will not only stop using Sala but Unishippers all together! Freight shouldn't be this hard!!!!!!!!!!....

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Product or Service Quality
2 (4 reviews)
1.4 (60 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

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...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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Roadway Express and Saia Pros and Cons

Pros
No votes
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling

Roadway Express and Saia Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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Roadway Express and Saia Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

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1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was in...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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Roadway Express and Saia Latest Reviews

Recent published reviews
No votes

Why is one of your trucks parked in a residential neighborhood that doesn't allow vehicles over 3/4 ton.

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No votes

I was trying to get a closer time for delivery. If we need to be there to unload the 2 items. If we do I will need to...

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1

My name is Rhetta Pickens 5525 Bogey Lane Waco Tx. 76708. Waco Tx. Email is
rhettajpickens@gmail.com. I ordered a Rubberm...

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No votes

Had a delivery scheduled that extended to a 13 hour day and it didnt show. I wasnt able to contact anyone and wanted to...

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Roadway Express and Saia Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)