PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
Saia

Roadway Express and Saia Overview

Total reviews 30 259
Company responses 0 0
Issues resolved 0 1

Roadway Express and Saia Consumer Ratings

Rank
85 out of 1072 in Transportation and Logistics category
183 out of 1072 in Transportation and Logistics category
Turnaround Time
47 in category
128 in category
Customer service
87 in category
116 in category
Tracking Tool
46 in category
77 in category
Website
205 in category
132 in category

Roadway Express and Saia Rating Details

Turnaround Time
2.3 (6 reviews)
1.2 (67 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

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...You would be wrong as they overbook out of greed and will get to your load when they have the time. They make sure they get their money by over booking but do not care how their neglect harms your business and bottom line..

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Customer service
1.7 (6 reviews)
1.3 (86 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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Call customer service for the apparent reason why, they couldn't ship and their response was because they didn't have enough drivers because of COVID-19. What kinda of excuse is this? Its full of *** I pay for the shipment and was guarantee a delivery. If COVID-19 is the reason why you can't make a...

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Tracking Tool
2.6 (5 reviews)
1.8 (63 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

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...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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Website
1.2 (5 reviews)
1.8 (54 reviews)
Reviewer's quote

I have not had a single positive experience with Roadway/Yellow. I get inbound freight and my suppliers select the carrier. I am guessing Roadway/YRC is the cheapest. I have sent fliers to all of my suppliers requesting they not use these guys under threat of my no longer buying from the particular...

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Wasted two days waiting for the delivery, Finally got on the website and looked at the shipment history only to discover that it was shipped to Odessa, Tx on 7/27!!! I finally reached someone in management (Clay) who was embarrassed and promised delivery on Monday, 7/30. Finally got it that...

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Roadway Express and Saia Pros and Cons

Pros
No votes
  • There are no pros
  • Service
  • Promises made me feel good until they broke them
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling

Roadway Express and Saia Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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Roadway Express and Saia Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

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1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was in...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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Roadway Express and Saia Latest Reviews

Recent published reviews
1

I have not had a single positive experience with Roadway/Yellow. I get inbound freight and my suppliers select the...

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No votes

FREIGHT WEIGHED 2115 LBS WHEN YOU CAME TO PICK IT UP. IT WAS REWEIGHED AT THE TERMINAL AND GAINED 445 LBS! HOW CAN THIS...

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No votes

PO 56973399
Ruffin , Amanda
rcramanda@yahoo.com
(505) 454-6873
Billing Address:
PO BOX 1381
LAS VEGAS, NM 87701
US Please conta...

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1

I ordered a pool table September 20th and got an email it would be here October 1st. Now it just says delayed and I...

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Roadway Express and Saia Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Saia Delivery Service (110 reviews)
  • Saia Vehicle Driver (11 reviews)
  • Saia Loading Service (3 reviews)