PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rl Carriers and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers

Rl Carriers

Has verified representatives
1.9
UPS

UPS

1.4
Rl Carriers
UPS

Rl Carriers and UPS Overview

Total reviews
142
5651
Company responses
50
0
Issues resolved
2
27

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5651 reviews. It is 5509 reviews more than Rl Carriers received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rl Carriers customer support team than with UPS customer service.

Rl Carriers and UPS Consumer Ratings

Rank
87 out of 1509 in Transportation and Logistics category
154 out of 1509 in Transportation and Logistics category
Customer service
98 in category
126 in category
Product or Service Quality
122 in category
108 in category
Tracking Tool
58 in category
56 in category

According to consumer ratings and reviews, Rl Carriers ranks 67 points higher in the Transportation and Logistics category than UPS. People gave Rl Carriers 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 290 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 262 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UPS has a higher rating than UPS. Regarding Tracking Tool criterion, consumers gave Rl Carriers 1.9 stars and it is 85% greater than other in category. UPS however was rated 1.9 stars and it is 86% greater than other in category.

Rl Carriers and UPS Rating Details

Customer service
1.4 (48 reviews)
1.2 (1474 reviews)
Reviewer's quote

...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

simon d

... can the picture (which had sentimental value) and the book be ruined to the point of deciding to just through it away? I have spoken with the store, Canadian customer service and the American customer service with all telling me to contact each other. I accept that the package could have been packed better, though I cannot accept that the contents were simply discarded. I valued the contents at $200...

Shalanda
Product or Service Quality
1.3 (44 reviews)
1.3 (1135 reviews)
Reviewer's quote

At 5:45 pm I called their so called customer service and after I was on hold for 17 minutes until a csr asked me what I needed help with. I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by...

PissedConsumer1567770

...Customer service was from the Philippines and they gave me misinformation and did not connect me to a supervisor or let me answer the 2 question review..

sue e
Tracking Tool
1.9 (41 reviews)
1.9 (1065 reviews)
Reviewer's quote

She said that it was picked up today when I tracked it using my tracking number and it said it was picked up yesterday at 8:59 and brought to pensacola and it should be heading to me today cause the truck left a 4:55. I'm trying to get my car fixed as soon as possible cause I need to use my car on...

Roodlyne S

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

PissedConsumer1015658

Rl Carriers and UPS Pros and Cons

Pros
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
  • Tracking tool
  • Tracking our packages
  • Its just this order i am very upset with ups about
Cons
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy
  • Poor customer service
  • Delivery
  • Customer service agent

Rl Carriers and UPS Most Positive Reviews

Top rated reviews
5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Rl Carriers and UPS Most Critical Reviews

Lowest rated reviews
1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Rl Carriers and UPS Latest Reviews

Recent published reviews

After posting on this forum RL Carriers Corrected the situation at the corporate level and the local office no longer...

Read all 142 reviews
1.5

I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri...

Read all 5651 reviews

Rl Carriers and UPS Products and Services

Most reviewed product and services
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (21 reviews)
  • Rl Carriers Vehicle Driver (7 reviews)
  • Ups Delivery Service (1863 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (183 reviews)