PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rl Carriers and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers

Rl Carriers

Has Verified Representatives
2.0
UPS

UPS

1.4
Rl Carriers
UPS

Rl Carriers and UPS Overview

Total reviews
147
5790
Company responses
55
0
Issues resolved
3
28

Rl Carriers and UPS Consumer Ratings

Rank
85 out of 1036 in Transportation and Logistics category
165 out of 1036 in Transportation and Logistics category
Customer service
90 in category
139 in category
Product or Service Quality
110 in category
119 in category
Tracking Tool
62 in category
65 in category
Turnaround Time
131 in category
114 in category

Rl Carriers and UPS Rating Details

Customer service
1.5 (51 reviews)
1.2 (1550 reviews)
Reviewer's quote

...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

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I contacted UPS customer service and received a VERY RUDE agent that was no help, so I decided to go online to file a claim. I provided all the requested information and pictures the online claims form required only to have my claim denied because the box number was not provided. After 52 days, an...

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Product or Service Quality
1.4 (46 reviews)
1.3 (1204 reviews)
Reviewer's quote

At 5:45 pm I called their so called customer service and after I was on hold for 17 minutes until a csr asked me what I needed help with. I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by...

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Called UPS customer service because there is a delivery link to my account that is not mine. I tried to explain the customer service representative that when i logged in into my account i am seeing a delivery schedule for someone else living in the same building as me but not the same apartment and...

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Tracking Tool
1.9 (42 reviews)
1.9 (1127 reviews)
Reviewer's quote

...My tracking number: PRO I656407989 UNREAL! Ikaika Nakoa..

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Turnaround Time
1.2 (41 reviews)
1.3 (1036 reviews)
Reviewer's quote

...I have called numerous time to R & L which then tries to call the delivery company but they don't pick up the phone. I asked for the engine to be shipped back to R & L so I could go and pick it up. Still on going..

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The second time took the cake, because the Driver responded back negatively and argued with my wife. I have been in customer service for over 25 years and I never treated a customer in that manner. Instead of apologizing for his behavior, that should not have happened in the first place, he...

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Rl Carriers and UPS Pros and Cons

Pros
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy
  • Poor customer service
  • Delivery
  • Customer service agent

Rl Carriers and UPS Most Positive Reviews

Top rated reviews
5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report....

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Rl Carriers and UPS Most Critical Reviews

Lowest rated reviews
1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

R+L carriers inflates weights and changes classifications to increase cost, leaving customer with no option but to pay...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Rl Carriers and UPS Latest Reviews

Recent published reviews
No votes

One of your drivers was in Valpo today, as I went through the round about he started honking and then used his phone to...

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1

Called UPS customer service because there is a delivery link to my account that is not mine. I tried to explain the...

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1

I had a delivery time of 10 AM to 2 PM driver showed up at 5:39 PM with a nasty attitude. I telephone the company three...

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2.1

The slogan used to say, "What can brown do for you"? Well my answer, Brown will leave to aggravated, frustrated and ***...

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Rl Carriers and UPS Products and Services

Most reviewed product and services
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (22 reviews)
  • Rl Carriers Vehicle Driver (8 reviews)
  • Ups Delivery Service (1910 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)