PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rl Carriers and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers
Has Verified Representatives
2.0
Saia
1.4
Rl Carriers
Saia

Rl Carriers and Saia Overview

Total reviews 152 264
Company responses 58 0
Issues resolved 3 1

Rl Carriers and Saia Consumer Ratings

Rank
89 out of 1087 in Transportation and Logistics category
183 out of 1087 in Transportation and Logistics category
Customer service
99 in category
125 in category
Product or Service Quality
115 in category
124 in category
Turnaround Time
138 in category
133 in category
Tracking Tool
63 in category
78 in category

Rl Carriers and Saia Rating Details

Customer service
1.5 (54 reviews)
1.3 (88 reviews)
Reviewer's quote

...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

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Call customer service for the apparent reason why, they couldn't ship and their response was because they didn't have enough drivers because of COVID-19. What kinda of excuse is this? Its full of *** I pay for the shipment and was guarantee a delivery. If COVID-19 is the reason why you can't make a...

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Product or Service Quality
1.4 (47 reviews)
1.3 (66 reviews)
Reviewer's quote

At 5:45 pm I called their so called customer service and after I was on hold for 17 minutes until a csr asked me what I needed help with. I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by...

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...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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Turnaround Time
1.2 (44 reviews)
1.2 (69 reviews)
Reviewer's quote

First, delivery time was set between 1-4pm, I received a call at work around 1130am stating from the R&L carrier that my delivery was waiting for me at home and that he needed to leave soon because of other deliveries. I begged the driver to stay as me and my husband sped home (from different...

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...I am then informed my delivery time is between 4 P. M. and 7 P...

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Tracking Tool
1.9 (43 reviews)
1.8 (65 reviews)
Reviewer's quote

...My tracking number: PRO I65640**** UNREAL! Ikaika Nakoa..

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...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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Rl Carriers and Saia Pros and Cons

Pros
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
  • There are no pros
  • Promises gave me a warm feeling until they broke them
  • Service
Cons
  • Unprofessionalism
  • R l carriers not reliable
  • R l carriers bad business
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling

Rl Carriers and Saia Most Positive Reviews

Top rated reviews
5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

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5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

Was worried about my shipment after reading so many negative reviews. Happy to say absolutely no issues to report....

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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Rl Carriers and Saia Most Critical Reviews

Lowest rated reviews
1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

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1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

R+L carriers inflates weights and changes classifications to increase cost, leaving customer with no option but to pay...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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Rl Carriers and Saia Latest Reviews

Recent published reviews
1

Received a delivery yesterday with a missing item. First, delivery time was set between 1-4pm, I received a call at work...

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No votes

I was contacted by Saia to schedule a delivery on a friday. I was eager to receive my shipment so I readily agreed to...

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No votes

Hello, from September 16th the package destined for me with shipping code WW059869-CS is pending Can I know why? What...

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No votes

Use anybody else. These are terrible. My driveway is a big road 1/4 mile long shared by 3 houses. You cannot stop at...

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Rl Carriers and Saia Products and Services

Most reviewed product and services
  • Rl Carriers Shipping Service (28 reviews)
  • Rl Carriers Delivery Service (24 reviews)
  • Rl Carriers Vehicle Driver (8 reviews)
  • Saia Delivery Service (111 reviews)
  • Saia Vehicle Driver (12 reviews)
  • Saia Loading Service (3 reviews)