PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rl Carriers and Saia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rl Carriers

Rl Carriers

Has verified representatives
1.9
Saia

Saia

1.4
Rl Carriers
Saia

Rl Carriers and Saia Overview

Total reviews
142
238
Company responses
50
0
Issues resolved
2
1

Saia was first mentioned on PissedConsumer on Aug 21, 2008 and since then this brand received 238 reviews. It is 96 reviews more than Rl Carriers received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rl Carriers customer support team than with Saia customer service.

Rl Carriers and Saia Consumer Ratings

Rank
87 out of 1509 in Transportation and Logistics category
160 out of 1509 in Transportation and Logistics category
Customer service
99 in category
104 in category
Product or Service Quality
123 in category
106 in category
Tracking Tool
59 in category
74 in category

According to consumer ratings and reviews, Rl Carriers ranks 73 points higher in the Transportation and Logistics category than Saia. People gave Rl Carriers 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 290 points higher than the worst rated brand in this category. At the same time, Saia was rated 1.4 stars for Customer service criterion in this category and it is 285 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Saia has a higher rating than Rl Carriers. Regarding Tracking Tool criterion, consumers gave Rl Carriers 1.9 stars and it is 85% greater than other in category. Saia however was rated 1.7 stars and it is 81% greater than other in category.

Rl Carriers and Saia Rating Details

Customer service
1.4 (48 reviews)
1.4 (78 reviews)
Reviewer's quote

...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

simon d

... pay before we get our stuff back for freight? so basically we shipped it back to our self for a $260 charge on top of that we have to pay for storage fees??? Customer Service told me i would be wasting my time if i tried to fight the charge?! very rude and unprofessional! i will not only stop using Sala but Unishippers all together! Freight shouldn't be this hard!!!!!!!!!!....

yvette s
Product or Service Quality
1.3 (44 reviews)
1.4 (55 reviews)
Reviewer's quote

At 5:45 pm I called their so called customer service and after I was on hold for 17 minutes until a csr asked me what I needed help with. I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by...

PissedConsumer1567770

Horrible service, drivers are incompetent as well as the dispatch in Springfield Massachusetts. If you want your deliveries go elsewhere this is the worst experience ever..

PissedConsumer1740899
Tracking Tool
1.9 (41 reviews)
1.7 (55 reviews)
Reviewer's quote

She said that it was picked up today when I tracked it using my tracking number and it said it was picked up yesterday at 8:59 and brought to pensacola and it should be heading to me today cause the truck left a 4:55. I'm trying to get my car fixed as soon as possible cause I need to use my car on...

Roodlyne S

I sent screenshots of both UPS and FEDEX tracking from both websites showing I had packaged picked up the day SAIA says they attempted to deliver WELL past the time they claim their driver was at my location. They said they don't care and the charges will stand. They claim they have GPS saying the...

Candas

Rl Carriers and Saia Pros and Cons

Pros
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
Cons
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy
  • Bad customer service
  • Not accepting responsibility
  • Lack of care

Rl Carriers and Saia Most Positive Reviews

Top rated reviews
5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

Rl Carriers and Saia Most Critical Reviews

Lowest rated reviews
1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

Rl Carriers and Saia Latest Reviews

Recent published reviews

After posting on this forum RL Carriers Corrected the situation at the corporate level and the local office no longer...

Read all 142 reviews
1

Horrible service, drivers are incompetent as well as the dispatch in Springfield Massachusetts. If you want your...

Read all 238 reviews

Rl Carriers and Saia Products and Services

Most reviewed product and services
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (21 reviews)
  • Rl Carriers Vehicle Driver (7 reviews)
  • Saia Delivery Service (106 reviews)
  • Saia Vehicle Driver (11 reviews)
  • Saia Customer Care (11 reviews)