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Riu

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $17K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Location
  • Buffet 1
  • Food 1
  • Location 1
  • Spa 1
  • View from the room 1

Customers don't like

  • Management3
  • Food2
  • Customer service1
  • Such as wrong prices or food not on offer but on the menus1
  • Room was damp1
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Silverleaf Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 800 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $8.4K AVERAGE LOSS
1.9
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Location
  • Locations 9
  • Location 6
  • Beautiful place 4
  • Facilities 3
  • Way our family was originally treated 2

Customers don't like

  • Not delivered what was said8
  • Misleading sales tactics4
  • No cancellation option4
  • That now we have to get attorney against silverleaf4
  • Would not take no for an answer3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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