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Riu

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 28 TOTAL REVIEWS
  • $17K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.0
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Location
  • View from the room 1
  • Spa 1
  • Location 1
  • Food 1
  • Buffet 1

Customers don't like

  • Customer service5
  • Management3
  • Food2
  • Such as wrong prices or food not on offer but on the menus1
  • Room was damp1
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Silverleaf Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 834 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $8.5K AVERAGE LOSS
1.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Location
  • Locations 9
  • Location 7
  • Beautiful place 4
  • Facilities 3
  • Way our family was originally treated 2

Customers don't like

  • Not delivered what was said8
  • Breach of contract6
  • That now we have to get attorney against silverleaf4
  • Poor customer service4
  • No cancellation option4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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