PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rite Aid and Walgreens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rite Aid
Walgreens

Rite Aid and Walgreens Overview

Total reviews
781
2069
Company responses
0
0
Issues resolved
5
7

Rite Aid and Walgreens Consumer Ratings

Rank
61 out of 527 in Pharmacy category
74 out of 527 in Pharmacy category
Customer service
63 in category
73 in category
Website
49 in category
52 in category
Discounts and Special Offers
34 in category
43 in category
Diversity of Products or Services
48 in category
54 in category

Rite Aid and Walgreens Rating Details

Customer service
1.7 (234 reviews)
1.4 (664 reviews)
Reviewer's quote

...I mentioned that the first thing that a new employee should be taught was customer service and especially not to be rude to the customer..

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...So, I called their 877 customer service number. I was told that the 20% is IN STORE ONLY. I don't see that online...

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Website
2.6 (184 reviews)
2.6 (499 reviews)
Reviewer's quote

...I scoured the website and no one in the store has a clue. Why is this so diffivult for the common consumer..

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...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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Discounts and Special Offers
2.7 (180 reviews)
2.4 (505 reviews)
Reviewer's quote

...I made a special trip to pick this up and was basically just told tough luck I will never go into a Rite Aid again the people are so rude and don't care about anyone..

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Soda special. Buy 3 12 pack sleeves for $12. 00...

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Diversity of Products or Services
2.8 (177 reviews)
2.6 (487 reviews)
Reviewer's quote

...expired products on shelves...

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Many products they sell have less in them than before, especially Haagen Dazs ice cream which is no loner even a pint at 16 ounces but has only 14 ounces and is double the price it should be ($3 or less). 3. Several employees have bad hygiene and put their fingers all over their face before...

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Rite Aid and Walgreens Pros and Cons

Pros
  • Staff at local store
  • Products
  • Staff
  • Convenience
  • Store location convenient
  • Store and old staff 3 months ago
Cons
  • Poor customer service
  • Attitude of the employees
  • Rude employee
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist

Rite Aid and Walgreens Most Positive Reviews

Top rated reviews
5

I came to the company as a cashier with K&B in 1995 as a pharmacy student and stayed with the company until I was a...

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5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

I was helped and purchased exactly what i needed.

The staff was excellent and the service excellent

A great experience...

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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Rite Aid and Walgreens Most Critical Reviews

Lowest rated reviews
1

We had a very important medicine that we needed to urgently pick up and because of some issues with insurance, we had to...

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1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

the cashier name is Jessie she works at 933 Blackburn avenue. Every time I've been in store this cashier is either on he...

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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Rite Aid and Walgreens Latest Reviews

Recent published reviews
1

I'll NEVER shop in Rite Aid, ever again. And I'm gonna tell EVERYONE I know to stop going there. I'm 46 yrs old. I...

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No votes

Please bring the paper ads back.

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2.4

Tried to refill prescription. Used on-line order process. Successful refill 'verified' on-line. Showed up at store to pi...

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1

Ive been having to fill my 30 day controlled medication (been on it for 14 years now) every 30 days from the date I pick...

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Rite Aid and Walgreens Products and Services

Most reviewed product and services
  • Rite Aid Pharmacist (104 reviews)
  • Rite Aid Manager (83 reviews)
  • Rite Aid Customer Care (70 reviews)
  • Walgreens Prescription Refill (446 reviews)
  • Walgreens Pharmacist (246 reviews)
  • Walgreens Manager (180 reviews)