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Rise Broadband

Telecommunications
  • 4 ISSUES RESOLVED
  • 589 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Only isp option i have 8
  • Have a few good techs thay worked hard to fix issues 7
  • Not a single thing 7
  • Techs are fine 7
  • When the service worked it was ok 6

Customers don't like

  • Not meeting speed paid for8
  • Billing and operations not able to resolve problems5
  • Less than 30 percent of paid for speed consistently5
  • Stability issues and below paid for speed5
  • Terrible customer service5
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Suddenlink

Telecommunications
  • 11 ISSUES RESOLVED
  • 1206 TOTAL REVIEWS
  • $580K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 10
  • Ease of payment 6
  • Easy setup 6
  • Fast when it works 6
  • Internet 5

Customers don't like

  • Customer service13
  • Raising prices11
  • Internet speed5
  • Shady practices5
  • No popular channels5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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