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Rise Broadband

Telecommunications
  • 2 ISSUES RESOLVED
  • 506 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Only isp option i have 8
  • Have a few good techs thay worked hard to fix issues 7
  • Not a single thing 7
  • Techs are fine 7
  • When the service worked it was ok 5

Customers don't like

  • Slow speeds11
  • Less than 30 percent of paid for speed consistently10
  • Not meeting speed paid for10
  • Stability issues and below paid for speed10
  • Substandard service10
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Suddenlink

Telecommunications
  • 8 ISSUES RESOLVED
  • 1033 TOTAL REVIEWS
  • $570K CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 8
  • Ease of payment 6
  • Fast when it works 5
  • Internet 5
  • Internet speed 3

Customers don't like

  • Customer service29
  • Raising prices13
  • Channel loss11
  • Internet speed9
  • Unreliable service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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