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  • 0 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $5K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Concept 4
  • Supposed services 1

Customers don't like

  • Poor customer service9
  • Tech team couldnt fix issues6
  • Fax service didnt work5
  • Tech support are morons3
  • Wasted an hour of my life again3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1468 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Customer service14
  • Frequent cable outages14
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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