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  • 0 ISSUES RESOLVED
  • 100 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $8.9K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Concept 4
  • Fax service is ok 1
  • Phones 1
  • Supposed services 1
  • Web site 1

Customers don't like

  • Poor customer service5
  • Billing3
  • Fax service didnt work3
  • Tech team couldnt fix issues3
  • Tech support are morons2
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1506 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Argumentative customer service15
  • No solution to simple task15
  • Lack of problem solving9
  • Customer service7
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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