PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shea Homes and Richmond American Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shea Homes
Richmond American Homes

Shea Homes and Richmond American Homes Overview

Total reviews
48
124
Company responses
0
0
Issues resolved
2
0

Richmond American Homes was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 124 reviews. It is 76 reviews more than Shea Homes received since May 29, 2012.

Shea Homes and Richmond American Homes Consumer Ratings

Rank
228 out of 2726 in Construction and Repair category
374 out of 2726 in Construction and Repair category
Customer service
202 in category
250 in category
Product or Service Quality
208 in category
257 in category
Reliability
197 in category
223 in category

According to consumer ratings and reviews, Shea Homes ranks 146 points higher in the Construction and Repair category than Richmond American Homes. People gave Shea Homes 1.5 stars for Customer service criterion in Construction and Repair category and it is 512 points higher than the worst rated brand in this category. At the same time, Richmond American Homes was rated 1.2 stars for Customer service criterion in this category and it is 464 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shea Homes has a higher rating than Richmond American Homes. Regarding Reliability criterion, consumers gave Shea Homes 1.3 stars and it is 72% greater than other in category. Richmond American Homes however was rated 1.2 stars and it is 69% greater than other in category.

Shea Homes and Richmond American Homes Rating Details

Customer service
1.5 (28 reviews)
1.2 (47 reviews)
Reviewer's quote

...We had issues from the beginning with customer service but that is a whole other issue. Our house has two small extensions, one at the bay window and one over the kitchen. They both began to leak during Hurricane Florence...

Shawn A

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

Randy G
Product or Service Quality
1.6 (27 reviews)
1.2 (45 reviews)
Reviewer's quote

I am very disappointed about the service I was given. -The electrician work was very bad, none of the light fixtures are secured properly, this is a safety concern for my kids -The furnace makes so much noise at night that it is impossible to go to sleep -The 3 way tandem garage is not useful...

PissedConsumer1511596

My services are non taxable for local sales taxes, so there is no reason to have a business license in every city I service. Richmond is not requiring this of appraisers or realtors even though we are in the exact same category they do not require them to have a business license in Frederick, only...

Rick M
Reliability
1.3 (27 reviews)
1.2 (45 reviews)
Reviewer's quote

worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all

Muhammad A

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to get a hold of the warranty services for the last three months. I have not gotten any response !!!!!!!!!!!

solongo B

Shea Homes and Richmond American Homes Pros and Cons

Pros
  • Weather
  • People who left because they had integrity
  • Location
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
Cons
  • Poor customer service
  • No integrity
  • Leaky home
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face

Shea Homes and Richmond American Homes Most Positive Reviews

Top rated reviews
3.7

I bought a designer Shea home at trilogy Ocala preserve ... They claim this is resort living. Shea designed everything i...

3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

Shea Homes and Richmond American Homes Most Critical Reviews

Lowest rated reviews
1

I'd never buy a home from Shea. These people are crooked. Shea's mortgage and Shea Homes conspired to prevent my...

1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

Shea Homes and Richmond American Homes Latest Reviews

Recent published reviews
1

Before we signed a contract we were completely honest with Shea Sales and Mortgage stating we had filed for Chapter 13...

Read all 48 reviews
1

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to...

Read all 124 reviews

Shea Homes and Richmond American Homes Products and Services

Most reviewed product and services
  • Shea Homes House Construction (21 reviews)
  • Shea Homes Customer Care (7 reviews)
  • Shea Homes Home Buying (5 reviews)
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (13 reviews)
  • Richmond American Homes Installation (5 reviews)