PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and Shea Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Richmond American Homes
Shea Homes

Richmond American Homes and Shea Homes Overview

Total reviews
124
48
Company responses
0
0
Issues resolved
0
2

Richmond American Homes was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 124 reviews. It is 76 reviews more than Shea Homes received since May 29, 2012.

Richmond American Homes and Shea Homes Consumer Ratings

Rank
370 out of 2993 in Construction and Repair category
230 out of 2993 in Construction and Repair category
Customer service
248 in category
200 in category
Reliability
220 in category
195 in category
Product or Service Quality
253 in category
203 in category

According to consumer ratings and reviews, Shea Homes ranks 140 points higher in the Construction and Repair category than Richmond American Homes. People gave Richmond American Homes 1.2 stars for Customer service criterion in Construction and Repair category and it is 456 points higher than the worst rated brand in this category. At the same time, Shea Homes was rated 1.5 stars for Customer service criterion in this category and it is 504 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Shea Homes has a higher rating than Richmond American Homes. Regarding Product or Service Quality criterion, consumers gave Richmond American Homes 1.2 stars and it is 64% greater than other in category. Shea Homes however was rated 1.6 stars and it is 71% greater than other in category.

Richmond American Homes and Shea Homes Rating Details

Customer service
1.2 (47 reviews)
1.5 (28 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

Randy G

...We had issues from the beginning with customer service but that is a whole other issue. Our house has two small extensions, one at the bay window and one over the kitchen. They both began to leak during Hurricane Florence...

Shawn A
Reliability
1.2 (45 reviews)
1.3 (27 reviews)
Reviewer's quote

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to get a hold of the warranty services for the last three months. I have not gotten any response !!!!!!!!!!!

solongo B

worst ever specially Karen who was real pain to deal with. She worked on her ego and not cooperative at all

Muhammad A
Product or Service Quality
1.2 (45 reviews)
1.6 (27 reviews)
Reviewer's quote

We signed the contract to purchase a very expensive home by Richmond American Homes at the Timbers at the Pinery in Parker, CO recently. For the price we paid, we are finding out just what kind of hardware they offered as the standard, and some stupid and lack of common sense (to put it nicely)...

John L

While the customer service reps working in the community have been great the true(?) colors of Shea appear when engaging with Customer Service Field Manager and VP Operations. Simply: "No - you are wrong, we are right as we have been doing this for 20+ years". I guess that must also be 'The Shea...

Freedom

Richmond American Homes and Shea Homes Pros and Cons

Pros
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
  • Weather
  • People who left because they had integrity
  • Location
Cons
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face
  • Poor customer service
  • No integrity
  • Leaky home

Richmond American Homes and Shea Homes Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

3.7

I bought a designer Shea home at trilogy Ocala preserve ... They claim this is resort living. Shea designed everything i...

Richmond American Homes and Shea Homes Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

1

I'd never buy a home from Shea. These people are crooked. Shea's mortgage and Shea Homes conspired to prevent my...

Richmond American Homes and Shea Homes Latest Reviews

Recent published reviews
1

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to...

Read all 124 reviews
1

Before we signed a contract we were completely honest with Shea Sales and Mortgage stating we had filed for Chapter 13...

Read all 48 reviews

Richmond American Homes and Shea Homes Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (13 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Shea Homes House Construction (21 reviews)
  • Shea Homes Customer Care (7 reviews)
  • Shea Homes Home Buying (5 reviews)