PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and Ryan Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Richmond American Homes
Ryan Homes

Richmond American Homes and Ryan Homes Overview

Total reviews 131 324
Company responses 0 0
Issues resolved 0 2

Richmond American Homes and Ryan Homes Consumer Ratings

Rank
356 out of 1988 in Construction and Repair category
253 out of 1988 in Construction and Repair category
Customer service
256 in category
194 in category
Product or Service Quality
266 in category
251 in category
Reliability
232 in category
205 in category
Turnaround Time
229 in category
189 in category

Richmond American Homes and Ryan Homes Rating Details

Customer service
1.2 (50 reviews)
1.6 (107 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

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...After paying upwards of $500,000 for a house, the customer service is horrible as well as the product is cheaply made. I would not recommend a Ryan home to anyone..

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Product or Service Quality
1.3 (48 reviews)
1.4 (102 reviews)
Reviewer's quote

...The doors are very cheap quality. The exterior panels are not in good condition within 6 months. My driveway is cracking and no one came to fix it even though they told me they would..

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I have attempted several times to contact customer service only to be on hold for 30+ minutes then told the warranty has expired so no one can help me. I am looking for some financial assistance with rectifying these matters and restoring my faith in Ryan Homes, so I do not have to take further...

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Reliability
1.2 (46 reviews)
1.3 (93 reviews)
Reviewer's quote

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

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hope Ryan Home management and employees like burnt marshmallows ... that is all they will eat in hades.

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Turnaround Time
1.3 (42 reviews)
1.7 (82 reviews)
Reviewer's quote

...They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty...

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...This is a significant warranty issue that I have continuously fought with the supporting warranty agents assigned to us during the time of purchase..

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Richmond American Homes and Ryan Homes Pros and Cons

Pros
  • At first look all was wonderful
  • Liked floor plan
  • How they kick you in the mouth
  • Floor plans
  • Location
  • Look of the home and layout
Cons
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face
  • Customer service
  • Willingness to accept responsibility for actions
  • Lack of actions taken to correct issues after contruction

Richmond American Homes and Ryan Homes Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

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5

Ryan Homes is the best!!!!!!!!!! I have lived in my house for 3 years and havent had a single problem. Ryan Homes is a...

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No votes
5

Home built 09/2009. Countless issues! One of many was the front door. The door wouldn't open or close without a lot...

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Richmond American Homes and Ryan Homes Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

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1

I bought Ryan home. what a big mistake. they hide how to contact corporate office. today 9/12/2014 .I have replaced a wi...

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1

My wife and I purchased a home in aurora co three years ago. When we purchased the home had vacant land behind where we...

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1

First of all, Ryan Homes does not care about these reviews, which is really sad.

Ryan Homes will NOT allow you to hav...

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Richmond American Homes and Ryan Homes Latest Reviews

Recent published reviews
No votes

Information about the house I just purchased that Richmond built. the address is 16784 Oak Preserve Dr. Jax Fl 32226....

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1

hope Ryan Home management and employees like burnt marshmallows ... that is all they will eat in hades.

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No votes

Today the excavators for Richmond American Homes in Casa Grande bulldozed over the protected nests of the burrowing...

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No votes

was soo excited to get in a new build ..spoke with the rep and was told just needed $5000 down and $10000 in 30 days...

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Richmond American Homes and Ryan Homes Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Richmond American Homes House Building Service (3 reviews)
  • Ryan Homes House Construction (105 reviews)
  • Ryan Homes Home Buying (13 reviews)
  • Ryan Homes Sales Representative (4 reviews)