PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rich Casino and The Cosmopolitan of Las Vegas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rich Casino
The Cosmopolitan of Las Vegas

Rich Casino and The Cosmopolitan of Las Vegas Overview

Total reviews 87 11
Company responses 0 0
Issues resolved 2 0

Rich Casino and The Cosmopolitan of Las Vegas Consumer Ratings

Rank
30 out of 211 in Gambling and Lotto category
40 out of 1327 in Hotels and Resorts category
Customer service
24 in category
98 in category
Diversity of Products or Services
29 in category
42 in category
Value for money
22 in category
64 in category
Website
29 in category
49 in category

Rich Casino and The Cosmopolitan of Las Vegas Rating Details

Customer service
1.8 (38 reviews)
1.7 (7 reviews)
Reviewer's quote

I want to have my account closed as I’ve had nothing but problems from the beginning with customer service telling me lies security not replying to my emails, continuously getting the runaround about my winnings that I wanted to withdraw and being told yes absolutely no problem about every question...

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Throughout our trip we continued to receive rude service from staff clearly lacking the proper training to run the hotel. It’s a shame as the hotel was really pretty and the room wasn’t lovely, such a shame that it’s being run poorly and unfortunately I will never be returning to this hotel again....

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Diversity of Products or Services
2 (33 reviews)
3.3 (6 reviews)
Reviewer's quote

Account is disabled to log back in,

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The cocktail ladies were very rude. I was playing at a bufflo machine and no one came by to ask if i wanted a cocktail. I was very upset i asked 3 differet cocktail ladies and all three said that wasnt my station and all three said they were going to call someone and no one showed up i spent over...

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Value for money
1.9 (32 reviews)
2.5 (6 reviews)
Reviewer's quote

...my issue, and forwarding them as attachments and the time it took me of such little concern to you to blatantly just ignore my email, or does the amount of money I deposited in your banl not with the effort to teply? The sad truth is that I liked the games you offered and the user friendly interface with easy eft together with the effortless navigation of your online...

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Just wanted to give quick kudos to Liz at front desk. She was very personable and helpful. Thank you for helping make my first experience at Cosmo great!

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Website
2.3 (37 reviews)
3.5 (6 reviews)
Reviewer's quote

...still do that no matter the outcome I have gone to deposit twice and it’s happened three more times I have accidentally done three $25 deposits during the website freezing it’s actually desposited and I am looking to be refunded the $125 dollars please into my bank...

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I feel like my machine won like 300 to 400 and manager told me he didnt see anything my machine won 111.00 and then it went down to 23.00 plus my machine was going crazy on winning i complain to manager and he only gave me 75.00 to shut me up im pist i dont think its right

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Rich Casino and The Cosmopolitan of Las Vegas Pros and Cons

Pros
  • Nightmare
  • Fun
  • Did like now despise
No votes
Cons
  • Ithey wldnt let me sign up
  • Refuse to honour winnings
  • Useless liee
No votes

Rich Casino and The Cosmopolitan of Las Vegas Most Positive Reviews

Top rated reviews
5

I have been a member of Rich Casino for over two years now and a big fan of the site. They have some great games and...

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5

The cocktail ladies were very rude. I was playing at a bufflo machine and no one came by to ask if i wanted a cocktail....

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5

Does anybody else know of an online casino where you can win huge prizes without actually being anywhere near a...

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4.8

Just wanted to give quick kudos to Liz at front desk. She was very personable and helpful. Thank you for helping make...

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Rich Casino and The Cosmopolitan of Las Vegas Most Critical Reviews

Lowest rated reviews
1

This company is garbage. I have made deposits n lost my $.. I have better luck with the free 25$ chips which even tho...

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1

When we arrived in Vegas we checking into our room and then hit the strip. We got back on about 7:00am and took a...

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1

I signed up with Rich Casino and deposited money as well as played a bonus. I played through one bonus requirement and...

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1.8

Blood on thw comforter. Call the front desk, housekeeping came and a manager. Came as well. Very disappointed with the...

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Rich Casino and The Cosmopolitan of Las Vegas Latest Reviews

Recent published reviews
1

Cant log into my account it says the server is not secureWhat is the new login address

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No votes

I'm updating my review based on the many experiences with the booking Representative and the lack of follow up with a...

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No votes

I don't have the actual keycard I used, but I sent it the first time, how do I withdraw to bitcoin??

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3.5

Never in my life have I experienced such managerial incompetence, from the moment we arrived and we begun to queue,...

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Rich Casino and The Cosmopolitan of Las Vegas Products and Services

Most reviewed product and services
  • Rich Casino Casino Game (20 reviews)
  • Rich Casino Customer Care (10 reviews)
  • Rich Casino Account (8 reviews)
  • The Cosmopolitan Of Las Vegas Room (3 reviews)
  • The Cosmopolitan Of Las Vegas Casino Game (1 review)
  • The Cosmopolitan Of Las Vegas Customer Care (1 review)