PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Union and Ria Money Transfer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union
Ria Money Transfer

Western Union and Ria Money Transfer Overview

Total reviews 784 196
Company responses 0 0
Issues resolved 4 0

Western Union and Ria Money Transfer Consumer Ratings

Rank
41 out of 221 in Cash Services category
37 out of 221 in Cash Services category
Customer service
35 in category
26 in category
Product or Service Quality
32 in category
33 in category
Website
34 in category
28 in category
Privacy and Data Security
25 in category
27 in category

Western Union and Ria Money Transfer Rating Details

Customer service
1.3 (216 reviews)
1.5 (75 reviews)
Reviewer's quote

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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1616 by Mario Customer Service Advocate through email correspondence. I had to spend 2 hours waiting in line to speak to someone and they told me that the department which will unlock my account is closed and I need to call back tomorrow morning. style=" This is strange Ria Money Transfer will tell...

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Product or Service Quality
1.5 (215 reviews)
1.4 (61 reviews)
Reviewer's quote

...Every time I call them the customer service rep transfer me to the money order department. I have to hold on for a half hr. , then someone on their end hangs up..

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Their customer service stinks! waited over 2 hours to speak to someone and then they hung up on me! I will never use this company again..

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Website
1.7 (208 reviews)
1.8 (50 reviews)
Reviewer's quote

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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...mu funds were of course frozen due to the transaction being under "validation" i wrote a complaint to the BBB and to the complaint department sited on their website . it was the worst experience i've ever had ..

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Privacy and Data Security
1.9 (194 reviews)
1.9 (56 reviews)
Reviewer's quote

I am reviewing Western Union based on their lack of security and lack of concern regarding financial transactions through their service. It seems at least every other month their Website is down and when you call they say it is because of an update. Currently I am on the phone with a WU agent, who...

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...So I did, went thru all the fraud questions and then had the agent say they were denying the transaction for security reasons. I said ok, give me my money back. His answer was I had to make the 150 mile round trip to Walmart again to get my money back...

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Western Union and Ria Money Transfer Pros and Cons

Pros
  • Past transfers went well
  • Wu wire service
  • Fair
  • Being able to send money internationally
  • No pros all cons
  • Easy transfer
Cons
  • Customer service
  • Business tactics
  • Will not use western union again
  • Poor customer service
  • Did not process money transfer
  • Long delay in processing

Western Union and Ria Money Transfer Most Positive Reviews

Top rated reviews
5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

My money was under review for hours which is unfair and the staffs are familiar with the sender that he was my...

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday my Mot...

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5

Yes and they gave me this Support AG RIA Money Transfer.co.uk it won’t let me send a email to get my issue dealt with I...

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Western Union and Ria Money Transfer Most Critical Reviews

Lowest rated reviews
1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

The worst service you can expect. They took a whole week to transfer my money, when they promised to transfer it within...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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1

I have been referred by my friend. She didn't receive any referral bonus. They said that they can't give her any...

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Western Union and Ria Money Transfer Latest Reviews

Recent published reviews
1

It didnt allow me to transfer my money transfer sent by my father. It didnt allow me to move the money to my netspend...

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No votes

I canceled a transaction and my money hasnt been given back yet

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1

I sent in my money order refund request. I want to know when I can expect a refund back and be notified it was received.

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No votes

Its my new number076631**** I am change last time my old number but you send me again same old number password but now...

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Western Union and Ria Money Transfer Products and Services

Most reviewed product and services
  • Western Union Money Transfer (376 reviews)
  • Western Union Money Order (105 reviews)
  • Western Union International Money Transfer (30 reviews)
  • Ria Money Transfer Money Transfer (54 reviews)
  • Ria Money Transfer International Money Transfer (20 reviews)
  • Ria Money Transfer Refer A Friend Referral Program (6 reviews)