PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trane and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trane
Rheem

Trane and Rheem Overview

Total reviews
83
303
Company responses
0
0
Issues resolved
1
2

Trane and Rheem Consumer Ratings

Rank
50 out of 309 in Heating, Cooling and Air Conditioning category
49 out of 309 in Heating, Cooling and Air Conditioning category
Product or Service Quality
37 in category
36 in category
Value for money
36 in category
32 in category
Customer service
40 in category
38 in category
Diversity of Products or Services
42 in category
43 in category

Trane and Rheem Rating Details

Product or Service Quality
1.4 (36 reviews)
1.4 (116 reviews)
Reviewer's quote

...first service call. Happened again late the same winter and again the next winter. The fourth service call the service man said there was *** and had to replace the coil...

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...00 to get a replacement when there a comon known issue with there product they have thousands of units failing from there poor engineering. The retail price is 729. 00 plus diagnosis and install that rips off consumers of up to 1500, there's you tube videos of everyone having the same issue...

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Value for money
1.3 (34 reviews)
1.5 (97 reviews)
Reviewer's quote

That I had purchased something that would reduce my costs and help save me some money in the long run. Now, however, I am forced to purchase freon at a cost of $215 out of pocket and every 8 months, on average replace this coil at my expense, at quotes ranging from $800 - $1,000! Contacting Trane...

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:dead::ninja::poop:Defective compressor 4years old:angry: stuck home no job no money to pay a technician..

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Customer service
1.3 (33 reviews)
1.4 (115 reviews)
Reviewer's quote

Next, I called Trane Customer Service (CS) and explained the problem. I provided them with the serial numbers of the units, but the CS agent could not find where they were registered. I talked with my builder who assured me he had registered the units, I called Trane again, but this time the CS...

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...customer service told me that. i dont understand why you cant honor the warranty. the part thats out is like 200...

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Diversity of Products or Services
1.9 (27 reviews)
1.8 (84 reviews)
Reviewer's quote

After numerous calls to Parker Home Services, who took their time coming out to troubleshoot it, and after more and more calls to Trane asking for a Trane tech support person to visit the home (this went on for 3 months, they said the unit is operating as designed. Sorry, they are wrong. Other HVAC...

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I'm a licensed plumber, and I e watched the quality of these products plummet over the last few years. Their customer service number is useless. You MIGHT talk to someone within an hour...

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Trane and Rheem Pros and Cons

Pros
  • Installer
  • Dealer is ok
  • Service technician
  • When it worked
  • When it works
  • Product looks good
Cons
  • Poor quality lousy warranty lots of excuses
  • Poor quality
  • Lack of honesty
  • Customer service
  • Repeated promises from customer service that were not true
  • Product bad

Trane and Rheem Most Positive Reviews

Top rated reviews
3.7

I have to chuckle when I see your ads on TV about how weather can't stop a Trane, but a little pack rat can do it very...

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5

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

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3.5

I don't have credit to call your service! I tried to contact Trane on Facebook

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5

Water not getting hot in entire kitchen

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Trane and Rheem Most Critical Reviews

Lowest rated reviews
1

Trane 20i unit is 4 years old(2009). The factory installed insulation around the interior of the furnace has released a...

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1

Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

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1

2 people at the counter no manager and when there is one he sits in his office and provides no help. Phones ring and...

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1

I bought a Lennar home 2 years ago that has 2 AC units. House was built in 2011, and units are 2 years old. From the...

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Trane and Rheem Latest Reviews

Recent published reviews
1

This is truly disgusting. My air- conditioning unit is not even 2 years old yet and the motor went out. What cheaply...

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No votes

3 yr old unit 2yrs needed repair on fan motor now need a coil because it leaks $800 to 1000 labor Not a happy camper...

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1

I purchased a Trane HVAC unit (heat pump) from Lowes. The first winter, we woke up to a 61 degree house...first service...

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1

The ac condenser fan motor became defective after just over 5 years and we seldom use the ac unit due to our altitude....

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Trane and Rheem Products and Services

Most reviewed product and services
  • Trane Air Conditioner (28 reviews)
  • Trane Xl20I Air Conditioner (5 reviews)
  • Trane Furnace (4 reviews)
  • Rheem Water Heater (63 reviews)
  • Rheem Air Conditioner (58 reviews)
  • Rheem Warranty (16 reviews)