PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rheem and Richmond Water Heaters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rheem
Richmond Water Heaters

Rheem and Richmond Water Heaters Overview

Total reviews 349 19
Company responses 0 0
Issues resolved 2 0

Rheem and Richmond Water Heaters Consumer Ratings

Rank
50 out of 334 in Heating, Cooling and Air Conditioning category
155 out of 1847 in Appliances and Electronics category
Customer service
41 in category
150 in category
Product or Service Quality
40 in category
158 in category
Warranty
23 in category
101 in category
Value for money
35 in category
232 in category

Rheem and Richmond Water Heaters Rating Details

Customer service
1.4 (140 reviews)
1.8 (5 reviews)
Reviewer's quote

...The water heater is cheaply made, customer service is a joke and the company just doesn't stand behind its product. True, you will pay more for another water heater brand, but trust me- you will pay more for the cheaper product. Go with a professional company and a proper water heater...

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...Customer service said someone would come fix it and contact me within 24 hours. Three days later and no contact,so right before Christmas I am having to pay to to service a water heater under warranty. Never again will I purchase a product from Richmond..

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Product or Service Quality
1.4 (138 reviews)
2 (4 reviews)
Reviewer's quote

...They have terrible customer service. Their warranty is BS. I have spent hours calling back and forth trying to get a replacement of my 3 year water heater which is still under warranty...

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Bought a 50 Gal, Encore version, electric water heater, 2 days ago. I installed it and used existing power lines from the old heater. So apparently the old wire may or may not have been 10gauge, can't tell because they are ancient, but are heavy enough to be 10s. Anyway, the breaker was double 20s...

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Warranty
1.6 (127 reviews)
2.3 (6 reviews)
Reviewer's quote

...out of one with a 12 yr,warranty..

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...Called the company hoping they would replace it quickly because of warranty. They tell me they will send me parts to repair. Really out of hot water already and they tell me it will take 2 to 4 days to receive part unless I want to pay for expedited shipping...

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Value for money
1.5 (117 reviews)
2 (4 reviews)
Reviewer's quote

:dead::ninja::poop:Defective compressor 4years old:angry: stuck home no job no money to pay a technician..

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We replaced 20 Year old Richmond 40 gallon for a new one when we remodeled bathrooms in May of 2020. Came home two weeks ago no hot water. AND THE CUSTOMER SERVICE Is nonexistent. What makes Me angry is that Im seeing identical complaints After searching Richmond complaints. They are selling their...

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Rheem and Richmond Water Heaters Pros and Cons

Pros
  • When it worked
  • It all way braking
  • When it works
  • We had no problems 20 years
  • Small
  • Love it until it quit
Cons
  • Customer service
  • Customer service and product
  • Repeated promises from customer service that were not true
  • Weird warranty solutions
  • New waterheaters dont last past 6 months
  • Do not know what happened but got a 61 code and unit is leaking

Rheem and Richmond Water Heaters Most Positive Reviews

Top rated reviews
5

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

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4.5

THE THERMOSTAT WAS NOT WORKIKNG PROPERLY... THE NEW THERMOSTAT WAS SENT. THE CUSTOMER IS BACK UP AND RUNNING. THANK YOU

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5

I just called to let someone at Rheem know how much I appreciated their electric water heater. I bought my water heater...

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No votes

Rheem and Richmond Water Heaters Most Critical Reviews

Lowest rated reviews
1

Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

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1

We replaced 20 Year old Richmond 40 gallon for a new one when we remodeled bathrooms in May of 2020. Came home two...

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1

I bought a Lennar home 2 years ago that has 2 AC units. House was built in 2011, and units are 2 years old. From the...

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1.3

I have a Richmond hot water heater that is less than a year old,it has gone out twice. Customer service said someone...

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Rheem and Richmond Water Heaters Latest Reviews

Recent published reviews
1.1

I bought a Water Heater from the Home Depot, Model Number XG50T06PV42U0, which is a 50 gallon gas power vented water...

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2.2

Wont start up or Doesnt turn on

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1

Avoid purchasing anything from this company. They have terrible customer service. Their warranty is BS. I have spent...

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3

Have a 6 month old 40gal Richmond water heater that the thermal coupler went bad in. Called the company hoping they...

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Rheem and Richmond Water Heaters Products and Services

Most reviewed product and services
  • Rheem Water Heater (66 reviews)
  • Rheem Air Conditioner (63 reviews)
  • Rheem Warranty (16 reviews)
  • Richmond Water Heaters Water Heater (6 reviews)
  • Richmond Water Heaters Technical Support (2 reviews)
  • Richmond Water Heaters 6em40-2 Water Heater (1 review)