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Restoration Hardware

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 227 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
  • Beautiful design 7
  • In-store sales agent 4
  • Design is beautiful 3
  • Furniture and bed linens 3
  • In-store staff 1

Customers don't like

  • Quality4
  • Order pushed 5 times3
  • Telephone customer service3
  • Wherehouse customer response3
  • Damage items2
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West Elm

Furniture and Decor
Has verified representatives
  • 6 ISSUES RESOLVED
  • 2 COMPANY RESPONSES
  • 484 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $885 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service20
  • Lack of action to fix the problem8
  • Customer service response6
  • Late delivery6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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