PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

West Elm

West Elm

Has verified representatives
1.9
Restoration Hardware
West Elm

Restoration Hardware and West Elm Overview

Total reviews
247
649
Company responses
0
57
Issues resolved
3
15

West Elm was first mentioned on PissedConsumer on Oct 4, 2009 and since then this brand received 649 reviews. It is 402 reviews more than Restoration Hardware received since Apr 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with West Elm customer support team than with Restoration Hardware customer service.

Restoration Hardware and West Elm Consumer Ratings

Rank
274 out of 1895 in Furniture and Decor category
243 out of 1895 in Furniture and Decor category
Product or Service Quality
217 in category
181 in category
Customer service
178 in category
265 in category
Delivery Service
269 in category
295 in category

According to consumer ratings and reviews, West Elm ranks 31 points higher in the Furniture and Decor category than Restoration Hardware. People gave Restoration Hardware 1.6 stars for Product or Service Quality criterion in Furniture and Decor category and it is 328 points higher than the worst rated brand in this category. At the same time, West Elm was rated 1.8 stars for Product or Service Quality criterion in this category and it is 364 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Restoration Hardware has a higher rating than West Elm. Regarding Delivery Service criterion, consumers gave Restoration Hardware 1.8 stars and it is 51% greater than other in category. West Elm however was rated 1.7 stars and it is 54% worse than other in category.

Restoration Hardware and West Elm Rating Details

Product or Service Quality
1.6 (44 reviews)
1.8 (229 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L

...•Was told a few days ago •As a former 5 year employee for Williams Sonoma and experiencing world class customer service first hand, this has been a very disappointing experience. •Update, they just charged my credit card $602. 40 and I have no idea why..

PissedConsumer1701218
Customer service
1.6 (40 reviews)
1.3 (305 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325

I want to start with the customer service people are wonderful. They are doing their best with what they can. I have never experienced as much trouble with an order and return...

PissedConsumer1774027
Delivery Service
1.8 (36 reviews)
1.7 (230 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

PissedConsumer563632

I purchased a dining table, with ‘white glove’ delivery service - and they pushed my time two hours behind with only a 30 minute notice. I had already requested to leave work early in order to be at home for the delivery- and it is now an hour past that delivery promise- with no call from west elm....

PissedConsumer1358316

Restoration Hardware and West Elm Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Design aesthetic
  • Design
  • Style and design
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Restoration Hardware and West Elm Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

Restoration Hardware and West Elm Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

Restoration Hardware and West Elm Latest Reviews

Recent published reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

Read all 247 reviews
1.7

I want to start with the customer service people are wonderful. They are doing their best with what they can. I have...

Read all 649 reviews

Restoration Hardware and West Elm Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • West Elm Delivery Service (90 reviews)
  • West Elm Customer Care (70 reviews)
  • West Elm Sofa (61 reviews)