PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and West Elm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
West Elm

Restoration Hardware and West Elm Overview

Total reviews 247 669
Company responses 0 57
Issues resolved 3 15

Restoration Hardware and West Elm Consumer Ratings

Rank
315 out of 1546 in Furniture and Decor category
280 out of 1546 in Furniture and Decor category
Product or Service Quality
No votes
197 in category
Customer service
No votes
269 in category
Delivery Service
No votes
305 in category
Style and Design
No votes
111 in category

Restoration Hardware and West Elm Rating Details

Product or Service Quality
No votes
1.8 (246 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Read full review

...Several customer service reps promised full return, but in the end they didn't even return what i paid for it or the tax. I believe this illegal..

Read full review
Customer service
No votes
1.3 (322 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

Read full review

Customer service for West Elm is ATROCIOUS. We called months ago and spent roughly 30min on the phone with a service rep who then apparently never escalated our request. Then I called again recently, went through the entire process again, just to be told a week later via email that our request...

Read full review
Delivery Service
No votes
1.6 (245 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

Read full review

I think I called more than 20 times and talked to several people, customer service, delivery service, warehouse, and even Briana at Houston store, but no one assisted me properly. Everyone kept saying that it's not under their control, and they will make some calls and return to me, which most of...

Read full review
Style and Design
No votes
3.3 (215 reviews)
Reviewer's quote

...The wide variety of products helped us choose the exact decorating style my wife and I wanted (a twist on shabby chic). We accented the décor with a few of the extremely attractive indoor floral selections and art pieces. Thank You RH! ..

Read full review

Husband could have canceled the order but we decided, why not wait? We really like the style of the desk so we can begrudgingly deal with 8 weeks -- but of course we should have known better. On week 9, we get an email saying the desk is now going to be another THREE MONTHS! Like, the earliest we...

Read full review

Restoration Hardware and West Elm Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Design aesthetic
  • Design
  • Style and design
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Customer service
  • Lack of action to fix the problem
  • Customer service response

Restoration Hardware and West Elm Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

Read full review
4.8

We bought an 8x10 rug and had it delivered. It was disgusting when we unrolled it with hair and food crumbs and even...

Read full review
3.5

I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how...

Read full review
4.6

We ordered an organic cotton duvet cover for our queen sized bed, and when it came in the mail the tags said that it...

Read full review

Restoration Hardware and West Elm Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

Read full review
1

Placed an order for bride and groom. After printing the receipt I noticed it would be mailed to the grooms address. ...

Read full review
1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

Read full review
1

I ordered a sectional sofa on August 3, 2014. I ordered the specific color and style because it was supposed to be...

Read full review

Restoration Hardware and West Elm Latest Reviews

Recent published reviews
No votes

Expecting rug delivery during fires in north bay wine country during current fires!!!!!!

Read full review
3

I bought the Ilya wide planter Wednesday night in your Skokie, IL store. Very happy with my purchase, but they did not h...

Read full review
No votes

chat is not helping just puts on hold to check something over and over

Read full review
1

Not enough room here to write it all, but innacurate stock info, backorders and ship dates moved without any...

Read full review

Restoration Hardware and West Elm Products and Services

Most reviewed product and services
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • West Elm Delivery Service (90 reviews)
  • West Elm Sofa (61 reviews)
  • West Elm Shipping Service (59 reviews)