PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roto Rooter and Rescue Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roto Rooter
Rescue Rooter

Roto Rooter and Rescue Rooter Overview

Total reviews
609
4
Company responses
0
0
Issues resolved
2
1

Roto Rooter was first mentioned on PissedConsumer on Aug 7, 2008 and since then this brand received 609 reviews. It is 605 reviews more than Rescue Rooter received since May 29, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rescue Rooter customer support team than with Roto Rooter customer service.

Roto Rooter and Rescue Rooter Consumer Ratings

Rank
26 out of 358 in Plumbing category
16 out of 358 in Plumbing category
Customer service
18 in category
36 in category
Staff
24 in category
10 in category
Price Affordability
21 in category
33 in category

According to consumer ratings and reviews, Rescue Rooter ranks 10 points higher in the Plumbing category than Roto Rooter. People gave Roto Rooter 1.5 stars for Customer service criterion in Plumbing category and it is 72 points higher than the worst rated brand in this category. At the same time, Rescue Rooter was rated 1 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rescue Rooter has a higher rating than Roto Rooter. Regarding Price Affordability criterion, consumers gave Roto Rooter 1.3 stars and it is 77% greater than other in category. Rescue Rooter however was rated 1 stars and it is 63% greater than other in category.

Roto Rooter and Rescue Rooter Rating Details

Customer service
1.5 (142 reviews)
1 (2 reviews)
Reviewer's quote

...Sooo The moral of this story is There is no customer service. There is a saying if a company loses one customer because of bad service Ten more people will decide not to use that company. This is just one avenue I plan to at least double that number..

John

...We finally contacted corporate customer care for assistance with the invoice and pricing. She was absolutely no help at all. She sided with them and said that the rates were preset but would not give us a breakdown...

Lauri H
Staff
1.8 (128 reviews)
3 (1 review)
Reviewer's quote

That it seems like their staff did not fallow the correct protocol but all her blatant disrespect was uncalled for. I was transferred to a manager who was just as disrespectful as she was perhaps that's why she felt comfortable in treating customers or potential customers in that manner because...

PissedConsumer1280773

I wanted to fix my leaky faucet and after seeing the videos on YouTube it showed you just needed to replace a simple part and than that would be it. I tried to take out the piece but the previous owners did it wrong and we had to call a plumber. So these guys came and gave me a quote for the new...

Helen
Price Affordability
1.3 (123 reviews)
1 (1 review)
Reviewer's quote

...I asked how he got that price and was told he cleaned the kitchen line. Not having told him to clean anything but the laundry line I was a bit upset. He said you signed a contact for two lines...

Tom H

No items

Roto Rooter and Rescue Rooter Pros and Cons

Pros
  • Courteousness of dispatcher
  • Came on time
  • Repairman
No votes
Cons
  • Poor customer service
  • Overpriced
  • Being massively overcharged
  • Price was 300 dollars an hour
  • Lack of communication when job was done and pricing

Roto Rooter and Rescue Rooter Most Positive Reviews

Top rated reviews
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

No votes

Roto Rooter and Rescue Rooter Most Critical Reviews

Lowest rated reviews
1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

1.8

We had a plumbing backup in a 57 year old house we had just purchased in Menifee, Ca. My husband tried to snake the main...

Roto Rooter and Rescue Rooter Latest Reviews

Recent published reviews
2

I was informed my payment would be held until a specific date. Instead, it was cashed the next day, which caused my...

Read all 609 reviews
2

I wanted to fix my leaky faucet and after seeing the videos on YouTube it showed you just needed to replace a simple...

Read all 4 reviews

Roto Rooter and Rescue Rooter Products and Services

Most reviewed product and services
  • Roto Rooter Plumbing Service (191 reviews)
  • Roto Rooter Repair (46 reviews)
  • Roto Rooter Customer Care (25 reviews)
  • Rescue Rooter Plumbing Service (3 reviews)