PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rescue Rooter and Roto Rooter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rescue Rooter
Roto Rooter

Rescue Rooter and Roto Rooter Overview

Total reviews
4
602
Company responses
0
0
Issues resolved
1
2

Roto Rooter was first mentioned on PissedConsumer on Aug 7, 2008 and since then this brand received 602 reviews. It is 598 reviews more than Rescue Rooter received since May 29, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rescue Rooter customer support team than with Roto Rooter customer service.

Rescue Rooter and Roto Rooter Consumer Ratings

Rank
16 out of 428 in Plumbing category
26 out of 428 in Plumbing category
Customer service
35 in category
18 in category
Value for money
9 in category
11 in category
Product or Service Quality
17 in category
13 in category

According to consumer ratings and reviews, Rescue Rooter ranks 10 points higher in the Plumbing category than Roto Rooter. People gave Rescue Rooter 1 stars for Customer service criterion in Plumbing category and it is 54 points higher than the worst rated brand in this category. At the same time, Roto Rooter was rated 1.5 stars for Customer service criterion in this category and it is 71 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Rescue Rooter has a higher rating than Roto Rooter. Regarding Product or Service Quality criterion, consumers gave Rescue Rooter 1.5 stars and it is 81% greater than other in category. Roto Rooter however was rated 1.7 stars and it is 85% greater than other in category.

Rescue Rooter and Roto Rooter Rating Details

Customer service
1 (2 reviews)
1.5 (140 reviews)
Reviewer's quote

...We finally contacted corporate customer care for assistance with the invoice and pricing. She was absolutely no help at all. She sided with them and said that the rates were preset but would not give us a breakdown...

Lauri H

...NEVER leave a mess for the customer to clean up. It does not take a rocket scientist to know that. The Second guy a few months later for a similar problem was a complete *** He acted like he was being put out at just having to be there at all...

ED J
Value for money
1.5 (2 reviews)
1.4 (81 reviews)
Reviewer's quote

...Something that never should have cost over $500 we had to pay over $1100 just isn't ethical and this isn't an honest company! Go with another company!!! This company will take your money in anyway they can!! RUN!!..

Helen

took worker only 15 minutes to snake line with his machine and the charge was $489!!!I am a senior and this is shameful!!

Judy K
Product or Service Quality
1.5 (2 reviews)
1.7 (103 reviews)
Reviewer's quote

No items

Made service arrangement at 8 a. m. RR reply was service arrival between 2-6 p...

Mr S

Rescue Rooter and Roto Rooter Pros and Cons

Pros
No votes
  • Courteousness of dispatcher
  • Came on time
  • Repairman
Cons
  • Price was 300 dollars an hour
  • Lack of communication when job was done and pricing
  • Poor customer service
  • Overpriced
  • Being massively overcharged

Rescue Rooter and Roto Rooter Most Positive Reviews

Top rated reviews
No votes
5

I noticed my sewer cleanout was baking up. I called Roto-Rooter and evidently they send out a request to anyone within...

Rescue Rooter and Roto Rooter Most Critical Reviews

Lowest rated reviews
1.8

We had a plumbing backup in a 57 year old house we had just purchased in Menifee, Ca. My husband tried to snake the main...

1

I needed the pipe snaked at my small business, access to the pipe was easy (in the middle of the parking lot) they...

Rescue Rooter and Roto Rooter Latest Reviews

Recent published reviews
2

I wanted to fix my leaky faucet and after seeing the videos on YouTube it showed you just needed to replace a simple...

Read all 4 reviews

My sister and I live in a two family, two story home. We called RR in Jan.2018 due to water backup in our kitchen sinks....

Read all 602 reviews

Rescue Rooter and Roto Rooter Products and Services

Most reviewed product and services
  • Rescue Rooter Plumbing Service (3 reviews)
  • Roto Rooter Plumbing Service (189 reviews)
  • Roto Rooter Repair (46 reviews)
  • Roto Rooter Customer Care (25 reviews)