PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and Republic Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has Verified Representatives
1.7
Waste Management
Republic Services

Waste Management and Republic Services Overview

Total reviews 1213 566
Company responses 264 0
Issues resolved 13 7

Waste Management and Republic Services Consumer Ratings

Rank
7 out of 156 in Waste And Recycling Services category
12 out of 156 in Waste And Recycling Services category
Customer service
6 in category
9 in category
Product or Service Quality
5 in category
7 in category
Price Affordability
14 in category
12 in category
Reliability
7 in category
8 in category

Waste Management and Republic Services Rating Details

Customer service
1.3 (624 reviews)
1.2 (310 reviews)
Reviewer's quote

...for 23 years in four different states and have never had a problem until my last dealing with bad service from both failed pickups and bad dealing with customer service. If I know of anyone considering using WM, I will share my experience and tell them to do some research and they might just find a much better price and...

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...At one time they had an 800 number to speak to a customer service rep. Very disappointed. I pray they will get trash Monday..

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Product or Service Quality
1.6 (563 reviews)
1.4 (292 reviews)
Reviewer's quote

...I pay for these services and theyre not getting done. It is not acceptable how Im consistently being neglected with my concerns..

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...I'm cancelling my service..

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Price Affordability
1.5 (530 reviews)
1.6 (279 reviews)
Reviewer's quote

I was told mine were so high because I have been a loyal customer for 30 years and have been getting price increases! They add all kinds of fees on top of the price like fuel surcharges, in order to make more money. I recommend that you shop around and use another company because when you pay your...

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...AND LIVE HALF CONTEINER AND CHECK THE TRASH BEFORE LIVE AND DICREASE THE TIME ONE TIME A WEEK AND SAME PRICE ?. CALL ANY TIME DONT HAVE ANY SOLOTION. NOT USED..

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Reliability
1.7 (524 reviews)
1.4 (303 reviews)
Reviewer's quote

They state one thing and promise another and still nothing gets done.Watch out on this companyIf there was a zero star that would be my rating

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...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

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Waste Management and Republic Services Pros and Cons

Pros
  • Use to be good
  • Very little
  • Website and e-pay options
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • That i can spread disdain for them over social media
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Customer service
  • No accountability
  • Customer service and reliability

Waste Management and Republic Services Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

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5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

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5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

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5

Reason why I love this company. They practice safety. They have awesome customer service. Friendly when they are in the...

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Waste Management and Republic Services Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

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1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

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1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

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1

Outrageous amount being paid out to Republic Services (formally Allied Waste) for trash removal for a dumpster!

In Augu...

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Waste Management and Republic Services Latest Reviews

Recent published reviews
2.3

I canceled my account and it took three weeks with my container in front of my house before they picked it up and then...

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1

For the third week in a row, they have not picked up my trash until I call and complain. I wouldn't use them. I'm...

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1

Over a week now not picking up garbage out front called local office 3 times assured me it would be taken care of......

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No votes

Not picked up
Help

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Waste Management and Republic Services Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (335 reviews)
  • Waste Management Residential Waste Collection (226 reviews)
  • Waste Management Customer Care (135 reviews)
  • Republic Services Residential Waste Collection (117 reviews)
  • Republic Services Waste Collection (116 reviews)
  • Republic Services Customer Care (64 reviews)