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Waste Management

Utility
Has verified representatives
  • 6 ISSUES RESOLVED
  • 84 COMPANY RESPONSES
  • 882 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $794 AVERAGE LOSS
1.6
Customer service
Staff
Reliability
Billing Practices
Diversity of Products or Services
  • Use to be good 8
  • Hard working collectors 5
  • Very little 4
  • Trash pickup 3
  • Customer service 3

Customers don't like

  • Customer service22
  • Very bad service7
  • Rate and the service7
  • Poor service6
  • Corrupt contract6
Delete
  • 1 ISSUES RESOLVED
  • 165 TOTAL REVIEWS
  • $14K CLAIMED LOSSES
  • $341 AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Billing Practices
Diversity of Products or Services
  • That i no longer have to see them - ever 4
  • That i can fire them and never deal with them again 3
  • When they actually showed up 2
  • That i can spread disdain for them over social media 2
  • When they showed up to do their job 1

Customers don't like

  • Customer service8
  • Constant rate increases and hidden fees5
  • Poor customer service4
  • Have not picked up trash or recycling like we have paid for3
  • Billing department-threatening collection due to their error3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1524543

I have never had to deal with a vendor as bad as Waste Management. In one word, they are HORRIBLE.

I took over a commercial management account that had a contract with Waste Management. The property had a 3-yard dumpster picked-up weekly for $239 per month. Additionally, they threw-in all kinds of additional charges like fuel usage. If anything stuck out of the top of the dumpster it would be an additional $160 charge!

Their contract is a full page of VERY FINE print and as onerous as it is, it does not clearly define these charges.When the contract was finally over I gave proper notice and thought I was done with them. But, that was not to be. They continued charging us for several months after proper termination. I sent them multiple letters with copies of my certified letters and they neither responded or adjusted the wrongful charges.

Not they have it in collections! Horrible is a nice word for these SOB'S.We are now using a local vendor who has provided a 4-yard dumpster at a total price of $119 per months with no additional fuel, etc charges and besides being fair, they are nice to work with.

Anonymous
#1437984

How would you compare Waste Management vs Republic Services?Waste Management is the worst carrier I have ever encountered. Do not know anything about Republic Services but they have to be better. Waste Management has reached rock bottom in my eyes and continues to dig.