PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waste Management and Republic Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has verified representatives
1.6
Waste Management
Republic Services

Waste Management and Republic Services Overview

Total reviews
1144
460
Company responses
197
0
Issues resolved
11
5

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1144 reviews. It is 684 reviews more than Republic Services received since May 19, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Waste Management customer support team and Republic Services customer service.

Waste Management and Republic Services Consumer Ratings

Rank
5 out of 172 in Waste And Recycling Services category
11 out of 172 in Waste And Recycling Services category
Customer service
5 in category
7 in category
Product or Service Quality
4 in category
7 in category
Price Affordability
13 in category
10 in category

According to consumer ratings and reviews, Waste Management ranks 6 points higher in the Waste And Recycling Services category than Republic Services. People gave Waste Management 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 16 points higher than the worst rated brand in this category. At the same time, Republic Services was rated 1.3 stars for Customer service criterion in this category and it is 14 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Waste Management has a higher rating than Republic Services. Regarding Price Affordability criterion, consumers gave Waste Management 1.5 stars and it is 57% worse than other in category. Republic Services however was rated 1.6 stars and it is 52% greater than other in category.

Waste Management and Republic Services Rating Details

Customer service
1.3 (575 reviews)
1.3 (263 reviews)
Reviewer's quote

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076

Company kept raising the cost of service regularly and extensive. I opted to switch to a company that charges less, a lot less. Republic services will not close my account and remove their dumpster from my lot...

Anistyn
Product or Service Quality
1.6 (521 reviews)
1.4 (245 reviews)
Reviewer's quote

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220

...So, we cancelled our service. Then they charged us a one-time container removal fee of $109. 73, which is more than our normal monthly fee for exchanging our container every week...

Doug M
Price Affordability
1.5 (494 reviews)
1.6 (236 reviews)
Reviewer's quote

...I will be calling Monday to cancel my services and see where I can file complaints for price gouging and deceptive trade practices and failure to disclose. They neglected to pick up the trash when they dropped the container off like the representative stated they would..

Carrie W

We determined after multiple price increase and missed collections we were moving our service to another company. We contacted the company customer service to inform them and inquire on the required process to follow so we could efficiently transition the new company dumpster drop as we need to...

Mike

Waste Management and Republic Services Pros and Cons

Pros
  • Use to be good
  • Very little
  • Hard working collectors
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • That i can spread disdain for them over social media
Cons
  • Customer service
  • Very bad service
  • Corrupt contract
  • Customer service
  • Poor customer service
  • Terrible customer service

Waste Management and Republic Services Most Positive Reviews

Top rated reviews
5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

Waste Management and Republic Services Most Critical Reviews

Lowest rated reviews
1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

Waste Management and Republic Services Latest Reviews

Recent published reviews
1.3

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to...

Read all 1144 reviews
1

Company kept raising the cost of service regularly and extensive. I opted to switch to a company that charges less, a...

Read all 460 reviews

Waste Management and Republic Services Products and Services

Most reviewed product and services
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (219 reviews)
  • Waste Management Customer Care (133 reviews)
  • Republic Services Residential Waste Collection (107 reviews)
  • Republic Services Waste Collection (103 reviews)
  • Republic Services Customer Care (62 reviews)