PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Republic Services and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has verified representatives
1.6
Republic Services
Waste Management

Republic Services and Waste Management Overview

Total reviews
460
1144
Company responses
0
200
Issues resolved
5
11

Waste Management was first mentioned on PissedConsumer on Sep 25, 2008 and since then this brand received 1144 reviews. It is 684 reviews more than Republic Services received since May 19, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Republic Services customer support team and Waste Management customer service.

Republic Services and Waste Management Consumer Ratings

Rank
11 out of 172 in Waste And Recycling Services category
5 out of 172 in Waste And Recycling Services category
Customer service
7 in category
5 in category
Reliability
6 in category
4 in category
Product or Service Quality
7 in category
4 in category

According to consumer ratings and reviews, Waste Management ranks 6 points higher in the Waste And Recycling Services category than Republic Services. People gave Republic Services 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 14 points higher than the worst rated brand in this category. At the same time, Waste Management was rated 1.3 stars for Customer service criterion in this category and it is 16 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Waste Management has a higher rating than Republic Services. Regarding Product or Service Quality criterion, consumers gave Republic Services 1.4 stars and it is 67% greater than other in category. Waste Management however was rated 1.6 stars and it is 81% greater than other in category.

Republic Services and Waste Management Rating Details

Customer service
1.3 (263 reviews)
1.3 (575 reviews)
Reviewer's quote

Company kept raising the cost of service regularly and extensive. I opted to switch to a company that charges less, a lot less. Republic services will not close my account and remove their dumpster from my lot...

Anistyn

This has to be one of the worst customer service companies I have ever dealt with. My wife pays our bill online each month manually. All of a sudden the last 2 billing periods it came out automatically...

PissedConsumer1676076
Reliability
1.4 (255 reviews)
1.7 (483 reviews)
Reviewer's quote

...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

Betty S

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to see if I could get someone to come back. Was told by a gentleman on the phone that they would create a ticket but there is no guarantee someone would come. No one came. Called again...

Kennen
Product or Service Quality
1.4 (245 reviews)
1.6 (521 reviews)
Reviewer's quote

...So, we cancelled our service. Then they charged us a one-time container removal fee of $109. 73, which is more than our normal monthly fee for exchanging our container every week...

Doug M

...I told the WM representative that this was unacceptable and I wanted the recycling removed by Saturday – we paid for the service and expected the recycling removed. But WM did not remove our recycling on Saturday. My Neighbors and I each went on the WM website on Saturday and registered a complaint...

PissedConsumer1669220

Republic Services and Waste Management Pros and Cons

Pros
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • That i can spread disdain for them over social media
  • Use to be good
  • Very little
  • Hard working collectors
Cons
  • Customer service
  • Poor customer service
  • Terrible customer service
  • Customer service
  • Very bad service
  • Corrupt contract

Republic Services and Waste Management Most Positive Reviews

Top rated reviews
5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

Republic Services and Waste Management Most Critical Reviews

Lowest rated reviews
1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

Republic Services and Waste Management Latest Reviews

Recent published reviews
1

Company kept raising the cost of service regularly and extensive. I opted to switch to a company that charges less, a...

Read all 460 reviews
1.3

Missed pick up by 15 minutes on 12/5/19 (also missed Thanksgiving pick up as I was out of town) called around 8 am to...

Read all 1144 reviews

Republic Services and Waste Management Products and Services

Most reviewed product and services
  • Republic Services Residential Waste Collection (107 reviews)
  • Republic Services Waste Collection (103 reviews)
  • Republic Services Customer Care (62 reviews)
  • Waste Management Waste Collection (320 reviews)
  • Waste Management Residential Waste Collection (219 reviews)
  • Waste Management Customer Care (133 reviews)