PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Republic Services and Waste Management as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waste Management

Waste Management

Has Verified Representatives
1.7
Republic Services
Waste Management

Republic Services and Waste Management Overview

Total reviews
528
1185
Company responses
0
236
Issues resolved
7
12

Republic Services and Waste Management Consumer Ratings

Rank
11 out of 151 in Waste And Recycling Services category
6 out of 151 in Waste And Recycling Services category
Customer service
8 in category
5 in category
Reliability
8 in category
6 in category
Product or Service Quality
6 in category
4 in category
Value for money
10 in category
11 in category

Republic Services and Waste Management Rating Details

Customer service
1.3 (288 reviews)
1.3 (601 reviews)
Reviewer's quote

...We called complained the lady in customer service department was rude...

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...Horrible customer service and internal processes. DO some training internal. You cannot use the email or on line chat...

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Reliability
1.4 (283 reviews)
1.7 (504 reviews)
Reviewer's quote

...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

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In the fall of 2019, I decided to get rid of an old above ground spa. I called WM and was told they would arrange for a special pickup, but the spa would have to be cut into 4 pieces no heavier than 50 pounds each, and no larger than 3 cubic feet. So, I removed the wooden skirting, motors and...

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Product or Service Quality
1.4 (273 reviews)
1.6 (543 reviews)
Reviewer's quote

... hours trying to pay my bill with zero success IN SPITE of using their online chat -- a total joke because the only thing it does is tell you to call customer service. What's the point of having online chat?! When I called customer service to say I was unable to get to the pay your bill section, the guy said to try changing my password ev...

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...Costumers service is key for any company, not just taking sales and hoping you meet your quota in your sales department..

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Value for money
1.3 (267 reviews)
1.3 (477 reviews)
Reviewer's quote

...that doesn't have extra money because they need to pay for there medication. what is wrong here. Every other business in the world is helping on the hard times everyone is going thru from this virus...

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We recently had another company come in to give us a comparable quote, they were 1/8 of the cost!!! When I called waste your money management they said they could easily cut my bill in half because we had been customers for over 20 years. I told them no, that because I had been overpaying for who...

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Republic Services and Waste Management Pros and Cons

Pros
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • Missed pickup a couple of times
  • Use to be good
  • Very little
  • Hard working collectors
Cons
  • Customer service
  • Poor customer service
  • Terrible customer service
  • Customer service
  • Very bad service
  • Corrupt contract

Republic Services and Waste Management Most Positive Reviews

Top rated reviews
5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

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5

I moved in this house last week and hooked up service. But the old renters had a bed ,rail,cushion, and both dumpsters...

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5

Reason why I love this company. They practice safety. They have awesome customer service. Friendly when they are in the...

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5

I placed a call to waste management today Friday approx. 1 pm concerning a dump permit, KAREN answered the phone.I told...

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Republic Services and Waste Management Most Critical Reviews

Lowest rated reviews
1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

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1

Seems like the drivers pick up the garbage and recycling at their own convenience. I ALWAYS leave the can...

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1

Outrageous amount being paid out to Republic Services (formally Allied Waste) for trash removal for a dumpster!

In Augu...

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1

This company registered me for 2 accounts, apparently due to a computer glitch. When I called initially, I spent over a...

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Republic Services and Waste Management Latest Reviews

Recent published reviews
No votes

Sorry I am not pissed. Have had excellent service. I think just had a new recycle driver last week and missed this...

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2.4

Everyone takes their garbage to one area for pick up..about a quarter mile from the house
.then others throw there garbag...

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No votes

The driver just passed up my house .

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3.4

I bundled up a few branches had a few extra bags half of my garbage was left behind. Last week I had about the same if...

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Republic Services and Waste Management Products and Services

Most reviewed product and services
  • Republic Services Residential Waste Collection (114 reviews)
  • Republic Services Waste Collection (111 reviews)
  • Republic Services Customer Care (64 reviews)
  • Waste Management Waste Collection (332 reviews)
  • Waste Management Residential Waste Collection (226 reviews)
  • Waste Management Customer Care (135 reviews)