PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Republic Services and Rumpke as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Republic Services
Rumpke

Republic Services and Rumpke Overview

Total reviews
541
229
Company responses
0
0
Issues resolved
7
3

Republic Services and Rumpke Consumer Ratings

Rank
11 out of 152 in Waste And Recycling Services category
5 out of 152 in Waste And Recycling Services category
Customer service
8 in category
3 in category
Reliability
7 in category
2 in category
Product or Service Quality
6 in category
2 in category
Value for money
10 in category
3 in category

Republic Services and Rumpke Rating Details

Customer service
1.2 (295 reviews)
1.6 (115 reviews)
Reviewer's quote

...Your customer service and overall operations need improvement. Just CARE. It is really simple..

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...I did call to question the bill - customer service lady says "take it up with sales" I am very upset with these tactics and underwhelmed with their customer service..

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Reliability
1.4 (291 reviews)
2 (108 reviews)
Reviewer's quote

...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

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Still broken need a new one

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Product or Service Quality
1.4 (280 reviews)
1.8 (104 reviews)
Reviewer's quote

... hours trying to pay my bill with zero success IN SPITE of using their online chat -- a total joke because the only thing it does is tell you to call customer service. What's the point of having online chat?! When I called customer service to say I was unable to get to the pay your bill section, the guy said to try changing my password ev...

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...They will take your money but will not give you any service..

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Value for money
1.3 (273 reviews)
1.8 (95 reviews)
Reviewer's quote

...that doesn't have extra money because they need to pay for there medication. what is wrong here. Every other business in the world is helping on the hard times everyone is going thru from this virus...

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...I have been a customer of Rumpke since I was 18 years with my first home you know how many years that is?? I guess I have not paid them enough money to bear with us for a little while. So tonight I paid our bill of 66. 89 and my parents who are extremely elderly bill of 72...

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Republic Services and Rumpke Pros and Cons

Pros
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • Missed pickup a couple of times
  • Picks up on days schedule
  • When they do their job
  • Timeliness of pickup
Cons
  • Customer service
  • Poor customer service
  • Terrible customer service
  • When they do not do their job
  • Nothing was accomplished
  • Company lacks integrity and accountability

Republic Services and Rumpke Most Positive Reviews

Top rated reviews
5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

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5

So thry took my can and ans trash called to xomplain and said it was either not service me or throw away can drivver...

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5

Reason why I love this company. They practice safety. They have awesome customer service. Friendly when they are in the...

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5

My Rumpke people who pick up for my neighborhood. ARE FANTASTIC..... I will stop to just tell them to have a good day, ...

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Republic Services and Rumpke Most Critical Reviews

Lowest rated reviews
1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

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1

Complete waste of time and frustrating. I have lived in Crescent Springs for three months and had the Rumpke...

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1

Outrageous amount being paid out to Republic Services (formally Allied Waste) for trash removal for a dumpster!

In Augu...

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1

Worst service ever!! We had to call them every week to come get our trash! The only time they did come without being...

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Republic Services and Rumpke Latest Reviews

Recent published reviews
1

3 weeks after hiring this company they missed a pick up set for Friday June 26. I contacted them 3 times. It is now...

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3.6

Still broken need a new one

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1

I had a simple request today. I needed my Recycling bin that is full of TRASH picked up. That's it. I was simply calling...

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3

Still broken needs replace thank you

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Republic Services and Rumpke Products and Services

Most reviewed product and services
  • Republic Services Residential Waste Collection (115 reviews)
  • Republic Services Waste Collection (114 reviews)
  • Republic Services Customer Care (64 reviews)
  • Rumpke Residential Waste Collection (54 reviews)
  • Rumpke Waste Collection (29 reviews)
  • Rumpke Pick Up Service (21 reviews)