PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Republic Services and Rumpke as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Republic Services
Rumpke

Republic Services and Rumpke Overview

Total reviews
470
208
Company responses
0
0
Issues resolved
5
1

Republic Services was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 470 reviews. It is 262 reviews more than Rumpke received since May 10, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Republic Services customer support team than with Rumpke customer service.

Republic Services and Rumpke Consumer Ratings

Rank
11 out of 161 in Waste And Recycling Services category
4 out of 161 in Waste And Recycling Services category
Customer service
7 in category
2 in category
Reliability
6 in category
2 in category
Product or Service Quality
7 in category
2 in category

According to consumer ratings and reviews, Rumpke ranks 7 points higher in the Waste And Recycling Services category than Republic Services. People gave Republic Services 1.3 stars for Customer service criterion in Waste And Recycling Services category and it is 15 points higher than the worst rated brand in this category. At the same time, Rumpke was rated 1.6 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Rumpke has a higher rating than Republic Services. Regarding Product or Service Quality criterion, consumers gave Republic Services 1.4 stars and it is 68% greater than other in category. Rumpke however was rated 1.8 stars and it is 91% greater than other in category.

Republic Services and Rumpke Rating Details

Customer service
1.3 (268 reviews)
1.6 (107 reviews)
Reviewer's quote

...Its so bad when we call customer service they are expecting our call and can see where weve called in the past. I dont understand what the problem is. I know yall really dont care because yall are the only trash company available in my area...

Nafisa

...I called customer service to see if I could pay 50 this week and 49 next week. I was told if they did that for me they would have to do it for everyone. This is very poor customer service...

PissedConsumer1723886
Reliability
1.4 (259 reviews)
2 (95 reviews)
Reviewer's quote

...Throughout the year pickup was sporadic, so can the reliability. I never received any paperwork concerning service and/or any extra fees or charges. Today I received a voicemail indicating that my bill was past due...

Betty S

For a 12 yard dumpster was told around 300 dollars. Received a bill for 741.04 dollars. Ordered 20 yarders for 310.00 dollars. Damn shame !!

Imaad
Product or Service Quality
1.4 (249 reviews)
1.8 (93 reviews)
Reviewer's quote

...It is impossible to make contact with their customer service. Sending emails just go unanswered. There are just to big to care..

PissedConsumer1755706

Worst excuse for a trash service. Work for a company that has many dumpsters most through this company. What has always seemed an issue is them leaving the gates to the the dumpster areas wide open...

PissedConsumer1716669

Republic Services and Rumpke Pros and Cons

Pros
  • That i no longer have to see them - ever
  • That i can fire them and never deal with them again
  • That i can spread disdain for them over social media
  • When they do their job
  • Picks up on days schedule
  • Timeliness of pickup
Cons
  • Customer service
  • Poor customer service
  • Terrible customer service
  • Nothing was accomplished
  • When they do not do their job
  • Bizarre telephone system and rude customer service

Republic Services and Rumpke Most Positive Reviews

Top rated reviews
5

I find these reviews very funny from people I have never had any issues with republic services. A lot of the things I...

5

So thry took my can and ans trash called to xomplain and said it was either not service me or throw away can drivver...

Republic Services and Rumpke Most Critical Reviews

Lowest rated reviews
1

Allied Waste does not provide regular good service. Sketchy Service really! They are careless with pick up, speed...

1

Complete waste of time and frustrating. I have lived in Crescent Springs for three months and had the Rumpke...

Republic Services and Rumpke Latest Reviews

Recent published reviews
1

I have damaged barrels from your pick ups.
I have one at 6765 Frieden Church Rd, Gibsonville NC with a wheel missing. I h...

Read all 470 reviews
3

For a 12 yard dumpster was told around 300 dollars. Received a bill for 741.04 dollars. Ordered 20 yarders for 310.00...

Read all 208 reviews

Republic Services and Rumpke Products and Services

Most reviewed product and services
  • Republic Services Residential Waste Collection (109 reviews)
  • Republic Services Waste Collection (105 reviews)
  • Republic Services Customer Care (63 reviews)
  • Rumpke Residential Waste Collection (54 reviews)
  • Rumpke Waste Collection (26 reviews)
  • Rumpke Pick Up Service (17 reviews)