PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent King and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent King
Rent A Center

Rent King and Rent A Center Overview

Total reviews
59
1868
Company responses
0
0
Issues resolved
0
6

Rent King and Rent A Center Consumer Ratings

Rank
121 out of 1511 in Furniture and Decor category
71 out of 389 in Rentals category
Customer service
83 in category
43 in category
Website
85 in category
59 in category
Reliability
66 in category
45 in category
Exchange, Refund and Cancellation Policy
78 in category
21 in category

Rent King and Rent A Center Rating Details

Customer service
2.6 (32 reviews)
1.5 (421 reviews)
Reviewer's quote

I must say I have never came across anyone with such great customer service so great when I came to Rent King in Largo FL, you guys are great and do a wonderful job with serving your customers the proper way and meeting their needs. Thank you guys once again!! :y:..

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...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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Website
3.1 (27 reviews)
2.2 (378 reviews)
Reviewer's quote

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase with not a mark or a sign of wear on it. When it arrived at my house a few days later, there were 2 VERY noticeable tears in the fabric on the corners of the chair, which would...

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So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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Reliability
2.8 (24 reviews)
1.6 (367 reviews)
Reviewer's quote

My rent king is in Lakeland they are awesome. They will help you when you need help they go way beyond what is expected. I would highly recommend them.

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So, in Pensacola, Fl. store #8900 PENSACOLA BLVD, STE A PENSACOLA, FL 325341927 850-857-1699. I ordered a washer. on 28 July at 1pm for delivery that day. Got payment made and all was good. Washer is not available yesterday, not available today. None in stock. One maybe 80 miles away. Took my funds...

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Exchange, Refund and Cancellation Policy
2.5 (24 reviews)
1.5 (373 reviews)
Reviewer's quote

They greet u as soon as u open the door everyone always has a great attitude when u come into the Bradenton rentking u feel like family

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I was supposed to have a to get refrigerator and no one called me and then the man was really rude and mean and nasty telling me to get a refund because I questioned the bad service and went into how long hes been an employee I think he should be fired I tried to deescalate and he got more and more...

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Rent King and Rent A Center Pros and Cons

Pros
  • Understanding
  • Great customer service
  • Compassion
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Customer service
  • Used products
  • Racist remarks
  • Horrible customer service
  • Inability to work with me
  • Bad service

Rent King and Rent A Center Most Positive Reviews

Top rated reviews
5

My experience with the new management and staff is awesome. They came through for me when it matters most. I ordered a...

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5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

The guys at Bearss Ave Kelvin and Luis help me alot for my merchandise those guy will help you on anything me and my...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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Rent King and Rent A Center Most Critical Reviews

Lowest rated reviews
1

I have been renting furniture from the BRADENTON, FL. location. After just 2/3 months I decided the amt they were...

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1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I purchased a laptop from Rent King in Bradenton Fl. The laptop had tons of issues, brought it back to the store to...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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Rent King and Rent A Center Latest Reviews

Recent published reviews
No votes

Getting calls from my district manager threatening yelling and just talk to I guess a directory somebody from the...

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1

I got a kitchen table set 3 months ago. The chairs were wobbling really bad. I asked the store to order new ones not...

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1.5

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase...

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No votes

Trying to make a payment for my bed

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Rent King and Rent A Center Products and Services

Most reviewed product and services
  • Rent King Manager (13 reviews)
  • Rent King Customer Care (4 reviews)
  • Rent King 50 Dollar Off Coupon (1 review)
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)