PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent King and Rent A Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent King
Rent A Center

Rent King and Rent A Center Overview

Total reviews
58
1826
Company responses
0
0
Issues resolved
0
6

Rent A Center was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 1826 reviews. It is 1768 reviews more than Rent King received since Jul 21, 2008.

Rent King and Rent A Center Consumer Ratings

Rank
96 out of 1894 in Furniture and Decor category
267 out of 1894 in Furniture and Decor category
Customer service
79 in category
218 in category
Website
82 in category
254 in category
Staff
94 in category
294 in category

According to consumer ratings and reviews, Rent King ranks 171 points higher in the Furniture and Decor category than Rent A Center. People gave Rent King 2.6 stars for Customer service criterion in Furniture and Decor category and it is 526 points higher than the worst rated brand in this category. At the same time, Rent A Center was rated 1.4 stars for Customer service criterion in this category and it is 387 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Rent King has a higher rating than Rent A Center. Regarding Staff criterion, consumers gave Rent King 2.8 stars and it is 84% greater than other in category. Rent A Center however was rated 1.5 stars and it is 51% greater than other in category.

Rent King and Rent A Center Rating Details

Customer service
2.6 (32 reviews)
1.4 (405 reviews)
Reviewer's quote

I must say I have never came across anyone with such great customer service so great when I came to Rent King in Largo FL, you guys are great and do a wonderful job with serving your customers the proper way and meeting their needs. Thank you guys once again!! :y:..

Jermaine F

...It’s a shame customer service sucks and the incompetence is so real. Smh...

Gloryvee M
Website
3.1 (27 reviews)
2.2 (365 reviews)
Reviewer's quote

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase with not a mark or a sign of wear on it. When it arrived at my house a few days later, there were 2 VERY noticeable tears in the fabric on the corners of the chair, which would...

Roger B

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825
Staff
2.8 (26 reviews)
1.5 (383 reviews)
Reviewer's quote

The staff is pleasant and takes care of business by going the extra mile. For example at Christmas I've been there when they were wrapping kids gifts for the parental customers. Store Manager in Ruskin, Jose, is a quite, well educated in his business, pleasant and willing to work through any...

Loyola

They were supposed to deliver a washer and dryer to my home yesterday and was told they couldnt do it bc all but one staff member called off and now today they said they could not find my house and all they found was a corn field when im two miles down from hwy 20 and 73 intersection. I asked...

Curtis B

Rent King and Rent A Center Pros and Cons

Pros
  • Understanding
  • Great customer service
  • Compassion
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
Cons
  • Customer service
  • Used products
  • Racist remarks
  • Horrible customer service
  • Inability to work with me
  • Bad service

Rent King and Rent A Center Most Positive Reviews

Top rated reviews
5

My experience with the new management and staff is awesome. They came through for me when it matters most. I ordered a...

5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

Rent King and Rent A Center Most Critical Reviews

Lowest rated reviews
1

I have been renting furniture from the BRADENTON, FL. location. After just 2/3 months I decided the amt they were...

1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

Rent King and Rent A Center Latest Reviews

Recent published reviews
1.5

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase...

Read all 58 reviews
1

I went in to check on washer &;;;;; fridge & and; possibly tv & gaming system & talk to...

Read all 1826 reviews

Rent King and Rent A Center Products and Services

Most reviewed product and services
  • Rent King Manager (13 reviews)
  • Rent King Customer Care (4 reviews)
  • Rent King 50 Dollar Off Coupon (1 review)
  • Rent A Center Manager (286 reviews)
  • Rent A Center Customer Care (164 reviews)
  • Rent A Center Account (82 reviews)