PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Rent King as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Rent King

Rent A Center and Rent King Overview

Total reviews
1861
59
Company responses
0
0
Issues resolved
6
0

Rent A Center and Rent King Consumer Ratings

Rank
71 out of 385 in Rentals category
118 out of 1486 in Furniture and Decor category
Customer service
44 in category
82 in category
Website
60 in category
85 in category
Exchange, Refund and Cancellation Policy
21 in category
76 in category
Diversity of Products or Services
61 in category
113 in category

Rent A Center and Rent King Rating Details

Customer service
1.5 (417 reviews)
2.6 (32 reviews)
Reviewer's quote

...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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I must say I have never came across anyone with such great customer service so great when I came to Rent King in Largo FL, you guys are great and do a wonderful job with serving your customers the proper way and meeting their needs. Thank you guys once again!! :y:..

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Website
2.2 (375 reviews)
3.1 (27 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase with not a mark or a sign of wear on it. When it arrived at my house a few days later, there were 2 VERY noticeable tears in the fabric on the corners of the chair, which would...

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Exchange, Refund and Cancellation Policy
1.5 (370 reviews)
2.5 (24 reviews)
Reviewer's quote

...I would just like one refund of the two..

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They greet u as soon as u open the door everyone always has a great attitude when u come into the Bradenton rentking u feel like family

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Diversity of Products or Services
2 (366 reviews)
3 (23 reviews)
Reviewer's quote

...back I got hung up on twice but the two weeks was up there so here it is now I pay additional weeks now I’m at the point where I no longer want to services because it’s always an issue with my pay due to the fact they didn’t put it in the system with those two weeks to cover my insurance that I also purchase a paid insurance for two weeks and if someone is giving me two weeks for free it should be the same as I paid so fast forward I decided I no longer my services is so ghetto the guy I was working with is not getting my messages so here it is now I have a Rent-A-Center furniture in my house that I have not paid for Going on 2 weeks at this point I do not want any more dealings with this...

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...Products are well price, fees--not too bad--and Contract is Quite Clear. The staff is pleasant and takes care of business by going the extra mile. For example at Christmas I've been there when they were wrapping kids gifts for the parental customers...

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Rent A Center and Rent King Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Understanding
  • Great customer service
  • Compassion
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Customer service
  • Used products
  • Racist remarks

Rent A Center and Rent King Most Positive Reviews

Top rated reviews
5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

My experience with the new management and staff is awesome. They came through for me when it matters most. I ordered a...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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5

The guys at Bearss Ave Kelvin and Luis help me alot for my merchandise those guy will help you on anything me and my...

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Rent A Center and Rent King Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

I have been renting furniture from the BRADENTON, FL. location. After just 2/3 months I decided the amt they were...

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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1

I purchased a laptop from Rent King in Bradenton Fl. The laptop had tons of issues, brought it back to the store to...

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Rent A Center and Rent King Latest Reviews

Recent published reviews
1

Manassas Virginia management was very rude not customer friendly foes not come to phone let phone rings

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No votes

Getting calls from my district manager threatening yelling and just talk to I guess a directory somebody from the...

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No votes

Manassas Virginia, I have been a customer since you were Colortyme I have spoken to the management to come to get a...

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1.5

I purchased a recliner after spending several hours in the store that was in PERFECT condition at the time of purchase...

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Rent A Center and Rent King Products and Services

Most reviewed product and services
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (166 reviews)
  • Rent A Center Account (82 reviews)
  • Rent King Manager (13 reviews)
  • Rent King Customer Care (4 reviews)
  • Rent King 50 Dollar Off Coupon (1 review)