PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Window World and Renewal By Andersen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Window World
Renewal By Andersen

Window World and Renewal By Andersen Overview

Total reviews
916
28
Company responses
16
0
Issues resolved
13
0

Window World and Renewal By Andersen Consumer Ratings

Rank
32 out of 217 in Windows and Doors category
45 out of 217 in Windows and Doors category
Customer service
28 in category
32 in category
Price Affordability
28 in category
54 in category
Product or Service Quality
20 in category
34 in category
Diversity of Products or Services
32 in category
31 in category

Window World and Renewal By Andersen Rating Details

Customer service
1.5 (354 reviews)
1.4 (14 reviews)
Reviewer's quote

...I also had a customer service issue that is still not taken care of after many calls. Needless to say I think this company sucks..

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To sum up, RBA has a great product and their installers are top notch, but their Customer Service is atrocious. We have left several messages for the office staff with no return calls and no updates on when this job will be complete. We still have the factory stickers on the windows, as they cannot...

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Price Affordability
2.6 (277 reviews)
1.5 (10 reviews)
Reviewer's quote

...Yet there wasn’t any price’s at all on the spec sheet. Plus were never told it was an added cost to have color. I am not sure who made the decision to make the windows white but a red flag should have gone up to ask someone what color the windows should be...

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...They charged an outrageous price of $8,000...

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Product or Service Quality
1.9 (270 reviews)
1.5 (11 reviews)
Reviewer's quote

Window World will claim that they did finish the project, and say that the final windows are considered a service issue, as opposed to the initial installation. Yet, throughout the project of multiple mismeasures, and replacing other miscellaneous windows that were made in error, they did NOT...

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...Have had to call service to come back 5 times. Have not been able to fix problem..

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Diversity of Products or Services
2.1 (252 reviews)
2.3 (8 reviews)
Reviewer's quote

...Also they don’t know their products..

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Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were friendly and polite and did not hesitate to answer our numerous questions. We feel the service was excellent. Both installers were professional and well experienced. After the...

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Window World and Renewal By Andersen Pros and Cons

Pros
  • Installation crew
  • Price
  • Look of the windows
  • Knowledgeable installers
  • Great product
  • Soppy workmanship
Cons
  • Customer service
  • Never return phone calls
  • Customer service and quality
  • Poor communication
  • No attention to detail by people that order parts
  • Job preparation

Window World and Renewal By Andersen Most Positive Reviews

Top rated reviews
5

i dont know why people are bashing the company based on one store there are almost 300 stores for a reason the...

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5

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were...

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5

Spring 2013 we had all the windows in our home replaced. This winter the caulking on every window cracked allowing cold...

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3.6

We contracted with RBA to have 13 windows and 2 sliders replaced. In all fairness to RBA, we had to postpone installatio...

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Window World and Renewal By Andersen Most Critical Reviews

Lowest rated reviews
1

I was actually employed by window world. I had previously been an installer for a reputable company for 14 years. After...

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1

HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star"...

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1

I wanted to replace 3 of my builder grade windows. The salesman that came was rude. It should have been an indication...

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1

Renewal by Andersen where going to replace all my windows, but after the first one they installed i stopped them. They...

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Window World and Renewal By Andersen Latest Reviews

Recent published reviews
No votes

Screens do not keep out bugs/spiders. At night, having a light on in a room and the window open, attracts all those...

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1

On Dec 02, 2019 I ordered two Windows from Renewal Anderson Windows with a completion Date of 8 to 10 weeks, as of this...

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1.3

Difficulty with scheduling. Had appointment to install the windows today so I scheduled off work, and low and behold, I...

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1

Windows installed August 2018. Have had to call service to come back 5 times. Have not been able to fix problem.

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Window World and Renewal By Andersen Products and Services

Most reviewed product and services
  • Window World Window (317 reviews)
  • Window World Window Installation (193 reviews)
  • Window World Installation (73 reviews)
  • Renewal By Andersen Window Installation (10 reviews)
  • Renewal By Andersen Window (2 reviews)