PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Remitly and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Remitly
2.1
Xoom
1.7
Remitly
Xoom

Remitly and Xoom Overview

Total reviews 401 174
Company responses 18 0
Issues resolved 2 2

Remitly and Xoom Consumer Ratings

Rank
54 out of 253 in Cash Services category
78 out of 253 in Cash Services category
Customer service
56 in category
78 in category
Product or Service Quality
56 in category
83 in category
Reliability
54 in category
86 in category
Website
50 in category
66 in category

Remitly and Xoom Rating Details

Customer service
1.8
(138 reviews)
1.4
(71 reviews)
Reviewer's quote

With me the happened was my transfer was on hold for some problems and they solve it immediately and customer service was excellent they replied quickly and solve it very fast they are doing great job i am so happy with remitly and I always countinue with remitly and thank you so much for solving...

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I called them with some explanation of this but their customer service agents are in another country like the Philippines or India or and could care less. Xoom money transfer is also expensive and has way too many fees. The fact that they closed my account but won't close the account of the...

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Product or Service Quality
1.9
(130 reviews)
1.5
(62 reviews)
Reviewer's quote

...I asked your customer service to investigate I have heard nothing. Also nobody contacted Arlene..

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...When I call customer service they try to tell me it has always been this way. I can not understand why they would do this to a loyal and trusted customer..

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Reliability
1.8
(127 reviews)
1.3
(63 reviews)
Reviewer's quote

On Saturday 03/16/2024 Money was sent to me by my sister on reference number R544******** and the transaction was complete but later it was discovered that there was an error on on digit on the receivers number the correct number is +260971****18 in the name of Musunja manda songolo and the money...

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my transaction didn't arrive yet after two weeks of waiting, we live in a time when we need to save money and don't lose it by faulty services like yours

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Website
2.2
(124 reviews)
1.9
(56 reviews)
Reviewer's quote

It doesn't give you the options to change the recipients info or cancel even thou it shows you how on the website, or even when the money hasnt been received or picked up. Don't use it, Western Union is easier to cancel and manage online. Remitly you have to call them for every change and still...

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I've been trying to make a simple money transfer to my bank of America account and the website won't allow me. what gives?..

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Remitly and Xoom Pros and Cons

Pros
  • Bizarre and misleading
  • Delivery time
  • Good promotions
  • When they let you send money its great
  • Easy when it works
  • But only use debit card
Cons
  • Unable to deliver on promise
  • No help for emergency situations
  • Too bad
  • Horrible compliance customer care
  • Incompetent
  • Bad customer care

Remitly and Xoom Most Positive Reviews

Top rated reviews
5

It turns out it was my fault not understanding where money was at first but latter was pleasantly surprised to see...

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5

Dear Maam / Sir
Good Day I am reaching to your good office here in XOOM for my reason that I can't claim or get money in...

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5

I have to send a lot of small fund transfers to Kenya as I am on the board of a small non-profit with several college...

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5

Like 10 muy excelente gracias por trabajo

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Remitly and Xoom Most Critical Reviews

Lowest rated reviews
1

Hi i have tried to make transcation to India but it failed. But my 200dollars are still not back into my bank account

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1

Xoom cancelled my transaction due to not meeting their regulatory and compliance policies. They didnโ€™t even informed me...

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1

I was informed by my bank that it appeared that fraud had occurred on my account. I confirmed the fraud and that I had...

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1

Thanks for reading this, it might help you and save time if you are in a hurry to send money to your loved ones. I made...

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Remitly and Xoom Latest Reviews

Recent published reviews
3.7

On Saturday 03/16/2024 Money was sent to me by my sister on reference number R544******** and the transaction was...

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No votes

The bank has no idea why the payment failed. But there were sufficient funds. But Xoom blocked my account for 72 hours...

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3.9

Good morning Have seen you have blocked my account, why ? Have gone on my app and haven't go in my transfer

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No votes

Even when Xoom agrees this was a fraudulent transaction PayPal refuses to refund my money. Never Ever use PayPal to...

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