PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Remitly and Xoom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Remitly
Xoom

Remitly and Xoom Overview

Total reviews 195 87
Company responses 18 0
Issues resolved 0 2

Remitly and Xoom Consumer Ratings

Rank
26 out of 216 in Cash Services category
41 out of 216 in Cash Services category
Customer service
27 in category
45 in category
Product or Service Quality
21 in category
36 in category
Website
26 in category
28 in category
Reliability
26 in category
38 in category

Remitly and Xoom Rating Details

Customer service
1.5 (86 reviews)
1.2 (39 reviews)
Reviewer's quote

...using covid-19 as a bait for poor customer service and funds do not reach on time..

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...Xoom has stopped replying to emails, and there is no way to get through to Customer Service. A horrible experience..

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Product or Service Quality
1.7 (82 reviews)
1.3 (34 reviews)
Reviewer's quote

...From requesting proof of information, to customer service agents unable to provide the most basic of information this is the worst money management environment I have ever been involved..

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...There is no customer service stay well clearstay..

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Website
1.8 (81 reviews)
1.7 (31 reviews)
Reviewer's quote

No a safe website to trust your financial information, supposedly my debit card has been used under another account and they lie about their promotions..

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...On July 21st my niece called JMMB and was asked for the same information I had filled out on Xoom website when I sent the money. Today is July 30th she is yet to get the money deposited to her account. Do not use Xoom...

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Reliability
1.7 (77 reviews)
1.3 (36 reviews)
Reviewer's quote

they are stealing hundreds of thousands of dollars, why isnt the consumer protection agency closing them down? I will drive to their hq and *** up the ceo with a baseball bat if i dont get my ***

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I transfer money from my account to my brother in law edwin josue cordon

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Remitly and Xoom Pros and Cons

Pros
  • Bizarre and misleading
  • Good promotions
  • Delivery time
  • When they let you send money its great
  • But only use debit card
  • Easy when it works
Cons
  • Unable to deliver on promise
  • Poor service
  • Too bad
  • Incompetent
  • Bad customer care
  • Repeated delays

Remitly and Xoom Most Positive Reviews

Top rated reviews
5

very helful and nice thank you for your help

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4.6

I transfer money from my account to my brother in law edwin josue cordon

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5

I had to transfer money to my family suddenly it came an error and than i had to cancel i emailed the service from last...

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4

I have used XOOM over 100 times to send from U.S>. to Philippines. WU and Moneygram constantly gave me problems. I felt...

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Remitly and Xoom Most Critical Reviews

Lowest rated reviews
1

One of the worst experiences I had while sending money was with Remitly. It has been one year now, but the recipient...

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1

Send money to Honduras, they never said it was going to take 5 days for a transfer. Tried every day to cancel the transa...

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1

I sent money to my niece on November 14th; however, she was turned away because the system was unavailable. She came...

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1

Xoom want to verify what you do with the US$100.00 you send to someone. They act like they are the IRS, the DEA. They...

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Remitly and Xoom Latest Reviews

Recent published reviews
2.4

they just closed my account saying there is a suspicious activity.
eventhough i have sending funds for good 6 months with...

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1.9

I have been trying to use Xoom for 6 months to transfer money from the UK to Denmark, and have had exactly one...

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No votes

Remitly: I recently made a transaction, I canceled the transaction because Elektra was down. So I am owed a refund. I ha...

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No votes

Some one accessed my account doing a money tranfer without my consent the amount is 5500 dollars im going to file a...

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Remitly and Xoom Products and Services

Most reviewed product and services
  • Remitly Money Transfer (63 reviews)
  • Remitly International Money Transfer (32 reviews)
  • Remitly Cash Money Transfer (6 reviews)
  • Xoom Money Transfer (46 reviews)
  • Xoom Customer Care (6 reviews)