PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Regions Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Regions Bank

Wells Fargo and Regions Bank Overview

Total reviews
1615
412
Company responses
0
0
Issues resolved
1
1

Wells Fargo and Regions Bank Consumer Ratings

Rank
88 out of 725 in Banks category
105 out of 725 in Banks category
Customer service
96 in category
78 in category
Product or Service Quality
66 in category
79 in category
Website
75 in category
84 in category
Reliability
83 in category
75 in category

Wells Fargo and Regions Bank Rating Details

Customer service
1.3 (386 reviews)
1.4 (147 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Customer service must employ "1" representative - It takes forever. Oh, and don't think of calling YOUR branch. Those numbers are encrypted and buried somewhere near area 51..

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Product or Service Quality
1.4 (336 reviews)
1.3 (114 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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...They have terrible service except at the local level and use their "back office" as their excuse. Unconscionable..

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Website
1.9 (324 reviews)
1.7 (103 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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I have been a regions customer for a number of years and I am done , I made a large deposit and the next day funds where available . That same day funds were put on hold after I started paying bills , I called the branch that I made the deposit in and the told me it would be 5days before the funds...

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Reliability
1.3 (295 reviews)
1.3 (108 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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I made a mobile deposit of $4150 into my bank account and it’s on hold so I want you to fix it all for me and my money should be availableAccount number: 0290910281

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Wells Fargo and Regions Bank Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Local branch staff
  • Initial contact
  • People are pleasant as they explain to you that you are screwed
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Awful customer service
  • Lack of communication
  • Wait time and poor customer service

Wells Fargo and Regions Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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Wells Fargo and Regions Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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Wells Fargo and Regions Bank Latest Reviews

Recent published reviews
1.8

I applied for credit from Wells Fargo in 2015 when I bought my House and got a $10,000 credit limited that's how I...

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1.5

I opened an account online and since then I've tried calling to get my customer number and they can't find my account...

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1

My account through Wells Fargo was closed because I had not used it in 18 months. Because of COVID - 19 I was not able...

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2.3

The Regions App crashes constantly since last "update"..they added ads to the account overview. I have a great relations...

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Wells Fargo and Regions Bank Products and Services

Most reviewed product and services
  • Wells Fargo Account (239 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Regions Bank Account (82 reviews)
  • Regions Bank Checking Account (55 reviews)
  • Regions Bank Banking Service (35 reviews)