PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SunTrust and Regions Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SunTrust
Regions Bank

SunTrust and Regions Bank Overview

Total reviews
285
359
Company responses
0
0
Issues resolved
1
0

Regions Bank was first mentioned on PissedConsumer on Sep 12, 2007 and since then this brand received 359 reviews. It is 74 reviews more than SunTrust received since Jan 12, 2008.

SunTrust and Regions Bank Consumer Ratings

Rank
287 out of 2600 in Financial Services category
81 out of 1027 in Banks category
Customer service
240 in category
69 in category
Product or Service Quality
200 in category
79 in category
Staff
181 in category
58 in category

SunTrust and Regions Bank Rating Details

Customer service
1.2 (119 reviews)
1.4 (126 reviews)
Reviewer's quote

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C

...When I called the customer service all he told me was go to the branch. When I went to the branch, they told me to call the customer service number. Turns out they need a copy of my lease that I took to them when I first opened the account...

Demarcus C
Product or Service Quality
1.4 (101 reviews)
1.3 (96 reviews)
Reviewer's quote

after 40 years of being an account holder our buisness account was closed. due to some form of internal paperwork error with a very high daily balance

Helen S

...Their prompts are not specific enough and they will not let you just hit (0) for customer service at any time like most companies. If you go on line and look up specific dept phone numbers you will get "thank you for calling bye"...

PissedConsumer1707164
Staff
1.5 (98 reviews)
1.6 (99 reviews)
Reviewer's quote

...00 and how did your inadequate staff get away with this..

Jennings

...At least if there is no longer any local customer service then staff your call centers to take the call volume. I am so angry I want to throw a rock through their plate glass window downtown..

Beth J

SunTrust and Regions Bank Pros and Cons

Pros
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
  • Local branch staff
  • Initial contact
  • Reps were polite for the most part
Cons
  • Customer service
  • Does not work with customers
  • Greed
  • Awful customer service
  • Rude abrupt customer service
  • No like at all

SunTrust and Regions Bank Most Positive Reviews

Top rated reviews
5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

SunTrust and Regions Bank Most Critical Reviews

Lowest rated reviews
1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

SunTrust and Regions Bank Latest Reviews

Recent published reviews
1

Customer service is non-existent, the whole experience is a nightmare. Visiting a branch is an hour long ordeal, they...

Read all 285 reviews
1

They closed my account for no reason. When I called the customer service all he told me was go to the branch. When I...

Read all 359 reviews

SunTrust and Regions Bank Products and Services

Most reviewed product and services
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (34 reviews)
  • Suntrust Banking Service (20 reviews)
  • Regions Bank Account (79 reviews)
  • Regions Bank Checking Account (52 reviews)
  • Regions Bank Banking Service (32 reviews)