PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regions Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regions Bank
SunTrust

Regions Bank and SunTrust Overview

Total reviews
415
318
Company responses
0
0
Issues resolved
1
1

Regions Bank and SunTrust Consumer Ratings

Rank
108 out of 725 in Banks category
328 out of 1862 in Financial Services category
Customer service
79 in category
248 in category
Product or Service Quality
84 in category
213 in category
Reliability
78 in category
198 in category
Website
86 in category
238 in category

Regions Bank and SunTrust Rating Details

Customer service
1.4 (149 reviews)
1.3 (138 reviews)
Reviewer's quote

...Please Don't Bank with them IF you expect Excellent Customer Service and to be treated Equally. If I could give them a -O I would . I am surprise they are still in business..

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Im calling about my account and nobody picks up the customer service line , had to call off two different lines still no answer..

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Product or Service Quality
1.3 (115 reviews)
1.4 (115 reviews)
Reviewer's quote

I first contacted Regions Bank through the customer service number on 05/15/20 when I saw two fraudulent charges pending on my account: I was informed by your customer service reps that there was nothing I could do until the transaction actually posted to the account. On Tuesday, May 19th the...

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I has been with you for about 5 years going on but on the last year service for the benefit of the client like before I don't see it. Today I went out of my why to change my paycheck to the sucursal because I need the cash to pay my rent, instead that deposit like I always do online banking. When I...

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Reliability
1.3 (109 reviews)
1.3 (103 reviews)
Reviewer's quote

The Regions App crashes constantly since last "update"..they added ads to the account overview. I have a great relationship with my branch manager who referred me to online banking customer services...entirely worthless. On hold for 35 minutes then placed on hold for another 35 minutes. The person...

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My account was closed and SUNTRUST WONT RELEASE MY FUNDS LEAVING ME AND MY FAMILY IN SERIOUS EMERGENCY SITUATION

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Website
1.7 (104 reviews)
1.7 (99 reviews)
Reviewer's quote

I have accounts in other banks and access those accounts without a hassel every month. Every month the access requires me answer a question at regions and i haont use this bankDve the answers written down but get locked out every month. The reset screen requires a card number and pin number. I have...

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...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

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Regions Bank and SunTrust Pros and Cons

Pros
  • Initial contact
  • Local employees are great
  • Local branch staff
  • That i had an option to go somewhere else to do business
  • Tellers
  • Nice tellers
Cons
  • Awful customer service
  • Lack of communication
  • Wait time and poor customer service
  • Customer service
  • Does not work with customers
  • Staff attitude

Regions Bank and SunTrust Most Positive Reviews

Top rated reviews
5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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5

The young lady handle the stop payment

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Regions Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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1

This is the worst bank i have ever the displeasure of dealing with. I own a business and have been with this bank since...

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Regions Bank and SunTrust Latest Reviews

Recent published reviews
No votes

I need to speak with someone!

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2.3

They have no idea what happened to my money. I was doing an ACH to my USAA account. USAA confirmed they never received...

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1

I have accounts in other banks and access those accounts without a hassel every month. Every month the access requires...

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No votes

I needed a cheque to be paid into my savings account but they needed me to talk to me and am not in town right now

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Regions Bank and SunTrust Products and Services

Most reviewed product and services
  • Regions Bank Account (82 reviews)
  • Regions Bank Checking Account (55 reviews)
  • Regions Bank Banking Service (35 reviews)
  • Suntrust Account (64 reviews)
  • Suntrust Checking Account (42 reviews)
  • Suntrust Customer Care (23 reviews)