PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo Dealer Services and Regional Acceptance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo Dealer Services
Regional Acceptance

Wells Fargo Dealer Services and Regional Acceptance Overview

Total reviews
449
423
Company responses
0
0
Issues resolved
3
1

Wells Fargo Dealer Services was first mentioned on PissedConsumer on Nov 4, 2010 and since then this brand received 449 reviews. It is 26 reviews more than Regional Acceptance received since Aug 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wells Fargo Dealer Services customer support team than with Regional Acceptance customer service.

Wells Fargo Dealer Services and Regional Acceptance Consumer Ratings

Rank
302 out of 2347 in Financial Services category
191 out of 2347 in Financial Services category
Customer service
222 in category
134 in category
Website
247 in category
218 in category
Product or Service Quality
180 in category
138 in category

According to consumer ratings and reviews, Regional Acceptance ranks 111 points higher in the Financial Services category than Wells Fargo Dealer Services. People gave Wells Fargo Dealer Services 1.3 stars for Customer service criterion in Financial Services category and it is 445 points higher than the worst rated brand in this category. At the same time, Regional Acceptance was rated 1.7 stars for Customer service criterion in this category and it is 533 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Regional Acceptance has a higher rating than Wells Fargo Dealer Services. Regarding Product or Service Quality criterion, consumers gave Wells Fargo Dealer Services 1.5 stars and it is 73% greater than other in category. Regional Acceptance however was rated 1.7 stars and it is 79% greater than other in category.

Wells Fargo Dealer Services and Regional Acceptance Rating Details

Customer service
1.3 (157 reviews)
1.7 (103 reviews)
Reviewer's quote

This company has the worst customer service. My car was totalled in a hail storm. Insurance sent a check 10 days ago to them with a 10 day payoff...

Tiffany J

Customer service reps are rude and overall company doesn't look in the best interest of there customers. I was looking to remove wife from co buyer which is legal and they stated they won't. They've informed me I could just surrender vehicle and they'll resell...

Jesus H
Website
1.6 (133 reviews)
1.8 (88 reviews)
Reviewer's quote

So when I paid it off via bank wire transfer I was told I WOULD HAVE MY TITLE WITHIN 7 TO 10 DAYS AND IT STATES THIS AS WELL ON THEIR WEBSITE. I am still waiting after 23 days and even more lies as to my title. I just lost a sale on the truck and was forced to return a deposit thanks to Wells Fargo...

Fred J

I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there appears to be unethical practices and an exorbitant amount of interest. Once I can refinance through...

PissedConsumer693801
Product or Service Quality
1.5 (131 reviews)
1.7 (86 reviews)
Reviewer's quote

...*** service after. Can’t reinstate until “system updates”. Big bank doesn’t have ability to have a relationship..

PissedConsumer1664796

My messages to Regional were responded to by several different custoner service reps, all of whom either ignored or did not read my note, as every response told me to call their corp number. I even reached out via LinkedIn the CEO of this company, hoping to have some support offered given my...

Keefe

Wells Fargo Dealer Services and Regional Acceptance Pros and Cons

Pros
  • Phone representatives
  • Was never happy but need the vehicle
  • Repo
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
Cons
  • Customer service
  • Poor management of account
  • Incompetent staff
  • Customer service
  • Payoff amount
  • Car loan

Wells Fargo Dealer Services and Regional Acceptance Most Positive Reviews

Top rated reviews
5

Have had a great experience with Wells Fargo....purchased a suv through them about 2 years ago...Have always been very...

5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

Wells Fargo Dealer Services and Regional Acceptance Most Critical Reviews

Lowest rated reviews
1

I sold my vehicle five days ago. The buyer paid cash which I deposited in my Wells Fargo checking account. When I tried...

1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

Wells Fargo Dealer Services and Regional Acceptance Latest Reviews

Recent published reviews
1

Became widow and couldn't get VA to issue renewal of car because title was he and I not he and/or I. After over a month...

Read all 449 reviews

I'm a cosigner with my husband and now we are not together anymore and he has the truck and it's late for payment and...

Read all 423 reviews

Wells Fargo Dealer Services and Regional Acceptance Products and Services

Most reviewed product and services
  • Wells Fargo Dealer Services Auto Loan (72 reviews)
  • Wells Fargo Dealer Services Customer Care (61 reviews)
  • Wells Fargo Dealer Services Loan (13 reviews)
  • Regional Acceptance Loan (100 reviews)
  • Regional Acceptance Auto Loan (48 reviews)
  • Regional Acceptance Customer Care (41 reviews)