PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regional Acceptance and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regional Acceptance
Santander Consumer Usa

Regional Acceptance and Santander Consumer Usa Overview

Total reviews
415
1277
Company responses
0
0
Issues resolved
1
1

Santander Consumer Usa was first mentioned on PissedConsumer on Sep 10, 2008 and since then this brand received 1277 reviews. It is 862 reviews more than Regional Acceptance received since Aug 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Regional Acceptance customer support team and Santander Consumer Usa customer service.

Regional Acceptance and Santander Consumer Usa Consumer Ratings

Rank
188 out of 2601 in Financial Services category
297 out of 2601 in Financial Services category
Customer service
133 in category
226 in category
Website
206 in category
235 in category
Product or Service Quality
131 in category
215 in category

According to consumer ratings and reviews, Regional Acceptance ranks 109 points higher in the Financial Services category than Santander Consumer Usa. People gave Regional Acceptance 1.7 stars for Customer service criterion in Financial Services category and it is 515 points higher than the worst rated brand in this category. At the same time, Santander Consumer Usa was rated 1.3 stars for Customer service criterion in this category and it is 422 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Regional Acceptance has a higher rating than Santander Consumer Usa. Regarding Product or Service Quality criterion, consumers gave Regional Acceptance 1.7 stars and it is 80% greater than other in category. Santander Consumer Usa however was rated 1.3 stars and it is 67% greater than other in category.

Regional Acceptance and Santander Consumer Usa Rating Details

Customer service
1.7 (100 reviews)
1.3 (233 reviews)
Reviewer's quote

...Finally went through Spanish customer service and got an English speaking operator who had to transfer me twice with hold time. Call dropped while on hold, could not reach them again and they never called. If you’re going to have live customer service staff so there are people to handle calls...

PissedConsumer1718389

...Their customer service has rude, crude and poorly trained personnel who keep you pon hold more than assist you..

John T
Website
1.8 (85 reviews)
1.6 (217 reviews)
Reviewer's quote

I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there appears to be unethical practices and an exorbitant amount of interest. Once I can refinance through...

PissedConsumer693801

...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

PissedConsumer1107889
Product or Service Quality
1.7 (84 reviews)
1.3 (207 reviews)
Reviewer's quote

It seems as if the more I pay the more I owe

PissedConsumer1670693

PAYMENTS ARE TO HIGH NEED LOWER PAYMENTS

LARRY W

Regional Acceptance and Santander Consumer Usa Pros and Cons

Pros
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Payoff amount
  • Car loan
  • Customer service
  • Being hung up on
  • Rude managers

Regional Acceptance and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

Regional Acceptance and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

Regional Acceptance and Santander Consumer Usa Latest Reviews

Recent published reviews

LikeRip off they all in this together.

Read all 415 reviews

Car was eligally containd plz call 3374964745

Read all 1277 reviews

Regional Acceptance and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Regional Acceptance Loan (99 reviews)
  • Regional Acceptance Auto Loan (48 reviews)
  • Regional Acceptance Customer Care (41 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (174 reviews)
  • Santander Consumer Usa Account (97 reviews)