PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regional Acceptance and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regional Acceptance
Santander Consumer Usa

Regional Acceptance and Santander Consumer Usa Overview

Total reviews 401 1293
Company responses 0 0
Issues resolved 1 1

Regional Acceptance and Santander Consumer Usa Consumer Ratings

Rank
252 out of 1921 in Financial Services category
351 out of 1921 in Financial Services category
Customer service
184 in category
259 in category
Interest Rate
144 in category
220 in category
Website
256 in category
271 in category
Product or Service Quality
179 in category
261 in category

Regional Acceptance and Santander Consumer Usa Rating Details

Customer service
1.5 (102 reviews)
1.3 (241 reviews)
Reviewer's quote

I can never get anybody on the phone when I call customer service..

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...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Interest Rate
1.6 (90 reviews)
1.2 (206 reviews)
Reviewer's quote

Customer service reps are rude and overall company doesn't look in the best interest of there customers. I was looking to remove wife from co buyer which is legal and they stated they won't. They've informed me I could just surrender vehicle and they'll resell...

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I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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Website
1.7 (89 reviews)
1.6 (224 reviews)
Reviewer's quote

I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there appears to be unethical practices and an exorbitant amount of interest. Once I can refinance through...

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...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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Product or Service Quality
1.6 (88 reviews)
1.3 (215 reviews)
Reviewer's quote

They have terrible customer service online t!!..

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Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Regional Acceptance and Santander Consumer Usa Pros and Cons

Pros
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Payoff amount
  • Car loan
  • Customer service
  • Rude managers
  • Being hung up on

Regional Acceptance and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

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5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

Please call me 773 641****my payment sent was 285.00

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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Regional Acceptance and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

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1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

While most of the time they were great they, took my entire pay check for a car payment when I called they hung up on...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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Regional Acceptance and Santander Consumer Usa Latest Reviews

Recent published reviews
No votes

I need to speak to a customer representative

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4.5

we paid for the loan on the car to Santander and by them being sued ,i feel i should not have too continue payment on th...

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1

They show no compassion during this tough time young land who works there she told me to skip paying my light bill to...

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5

The loan release will be Emailed and Postal Service mail to my address. This may take up to 10 days

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Regional Acceptance and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Regional Acceptance Loan (99 reviews)
  • Regional Acceptance Auto Loan (47 reviews)
  • Regional Acceptance Claim (4 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (180 reviews)
  • Santander Consumer Usa Manager (12 reviews)