PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regional Acceptance and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regional Acceptance
Santander Consumer Usa

Regional Acceptance and Santander Consumer Usa Overview

Total reviews
434
1289
Company responses
0
0
Issues resolved
1
1

Regional Acceptance and Santander Consumer Usa Consumer Ratings

Rank
205 out of 1859 in Financial Services category
329 out of 1859 in Financial Services category
Customer service
149 in category
239 in category
Website
225 in category
254 in category
Product or Service Quality
151 in category
235 in category
Interest Rate
127 in category
199 in category

Regional Acceptance and Santander Consumer Usa Rating Details

Customer service
1.7 (106 reviews)
1.3 (238 reviews)
Reviewer's quote

...They have no customer service what so ever..

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...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Website
1.8 (91 reviews)
1.6 (222 reviews)
Reviewer's quote

I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there appears to be unethical practices and an exorbitant amount of interest. Once I can refinance through...

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...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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Product or Service Quality
1.7 (90 reviews)
1.3 (212 reviews)
Reviewer's quote

Customer service reps are rude and overall company doesn't look in the best interest of there customers. I was looking to remove wife from co buyer which is legal and they stated they won't. They've informed me I could just surrender vehicle and they'll resell...

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Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Interest Rate
1.6 (89 reviews)
1.2 (204 reviews)
Reviewer's quote

...We questioned them about the high interest in which they told us we could refinance in a year. We left the lot with the 2013 Malibu priced at 13,000. 2019 we are oweing 20,000...

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I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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Regional Acceptance and Santander Consumer Usa Pros and Cons

Pros
  • Easy online payment process
  • Start off being easy to talk to
  • It has always been good
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Customer service
  • Payoff amount
  • Car loan
  • Customer service
  • Rude managers
  • Being hung up on

Regional Acceptance and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

After a catostrophic emergency stiuation. Causing enormus medical bills. Death in the family. Regional always were very...

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5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

Please call me 773 6416641my payment sent was 285.00

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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Regional Acceptance and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

so I had a car loan with acceptance car was totaled insurance paid off the car gap insurance covered $2000 left no...

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1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

While most of the time they were great they, took my entire pay check for a car payment when I called they hung up on...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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Regional Acceptance and Santander Consumer Usa Latest Reviews

Recent published reviews
No votes

Never was able to be connected and all I wanted was to talk to customer service about making a payment and couldn't get...

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No votes

Santander is not a fair company. When I bought my vehicle in 2018, my interest rates was 26%. I think that was...

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No votes

I was transferred to there insurance claims departmentt

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1

Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of...

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Regional Acceptance and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Regional Acceptance Loan (99 reviews)
  • Regional Acceptance Auto Loan (48 reviews)
  • Regional Acceptance Customer Care (43 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (177 reviews)
  • Santander Consumer Usa Account (98 reviews)