PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zillow and Redfin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zillow
Redfin

Zillow and Redfin Overview

Total reviews
260
97
Company responses
0
0
Issues resolved
1
1

Zillow and Redfin Consumer Ratings

Rank
264 out of 1668 in Real Estate category
232 out of 1668 in Real Estate category
Website
275 in category
155 in category
Customer service
189 in category
176 in category
Product or Service Quality
151 in category
149 in category
Diversity of Products or Services
164 in category
162 in category

Zillow and Redfin Rating Details

Website
1.4 (85 reviews)
2.3 (61 reviews)
Reviewer's quote

I have lost out on several properties due to Zillow not updating their website. Also, my requests and messages were not be received. Realtors warned me after the fact..

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...) Word to the wise do your homework before trusting this app or Redfin website. FYI this review most likely will be deleted just like all my other reviews of Redfin..

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Customer service
1.2 (83 reviews)
1.3 (64 reviews)
Reviewer's quote

...Customer service is non-exsistent..

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...Just beware, these people are cooperate minions who serve themselves and struggle with customer service, despite their predatory fees. I hope their CEO reads these reviews so he/she can improve their customer service..

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Product or Service Quality
1.3 (80 reviews)
1.3 (56 reviews)
Reviewer's quote

...Customer service and salesmanship is a thing of the past. These people are merely order takers. Very sad...

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...Anyway, they have a great sales idea but they lack follow through with real customer service. I do NOT recommend Redfin..

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Diversity of Products or Services
1.6 (70 reviews)
1.6 (54 reviews)
Reviewer's quote

I was scammed out of$3, 000 and Zillow sponsored the guy to do this by not checking the correct credentials and no background check renown such a person to go on Zillow and steal from people you are just as much as blame as the thief that committed this crime :angry:

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...We will never use their services again and will never let Redfin agents see our property again. After inspection was done we never heard back from Redfin agent will 2 days ago only to inform us that the buyers canceled. No reason given...

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Zillow and Redfin Pros and Cons

Pros
  • Popular
  • Website is user friendly
  • Was an easy access site
  • Responsiveness
  • Definitely like the concept
  • Business model
Cons
  • Customer service
  • Misleading information
  • No response or response is very very very very slow
  • Incompetent agent
  • Customer service
  • Unprofessional

Zillow and Redfin Most Positive Reviews

Top rated reviews
5

105 Condo Dr., Philadelphia, Ms. 39350 is shown as not listed for sale.
The home is for sale @ $107,000.00 at Mike Tinsle...

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5

My son used Helen from Redfin in Corona California and she dazzled us! She is the first and only realtor to knock our...

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4.4

This isn't just about Zillow , I like Zillow. It just that my last encounter was on the Zillow site. I had a simple...

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5

Dont let these private brokers and agents turn you away from Redfin. Redfin has been fantastic. Theses other private...

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Zillow and Redfin Most Critical Reviews

Lowest rated reviews
1

Zillow tried to change the existing contract (I am a realtor) by suddenly and without notice, increasing it by almost...

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1

They contacted me about an opportunity to be a partner agent with them. I listened to a webinar. Then I had a follow...

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1

My homes zillow estimate was barely at 200k the 18 months I tried to sale before I finally lost to foreclosure. 2 weeks...

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1

Redfin has been advertising Real Estate jobs in the northern suburbs of Chicago. I am a seasoned managing broker with...

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Zillow and Redfin Latest Reviews

Recent published reviews
1

I was scammed out of$3, 000 and Zillow sponsored the guy to do this by not checking the correct credentials and no...

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1

They are trying to depreciate valise of homed theyve never appraised

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1

4 DAYS TRYING TO REACH THEM OUT
NOBODY IS FIXING IT
SO MANY CALL FOR A STUPID MISTAKE

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1

I'm a realtor in CT who abides by all rules, regulations and mutual respect of other realtors. I've had 3 separate...

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Zillow and Redfin Products and Services

Most reviewed product and services
  • Zillow Property Listing (57 reviews)
  • Zillow Estimate (13 reviews)
  • Zillow Home Selling (7 reviews)
  • Redfin Realtor (32 reviews)
  • Redfin Home Selling (10 reviews)
  • Redfin Property Listing (5 reviews)