PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Redfin and Zillow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Redfin
Zillow

Redfin and Zillow Overview

Total reviews
97
264
Company responses
0
0
Issues resolved
1
1

Redfin and Zillow Consumer Ratings

Rank
233 out of 1670 in Real Estate category
264 out of 1670 in Real Estate category
Customer service
182 in category
195 in category
Website
157 in category
281 in category
Product or Service Quality
153 in category
155 in category
Diversity of Products or Services
167 in category
169 in category

Redfin and Zillow Rating Details

Customer service
1.3 (64 reviews)
1.2 (83 reviews)
Reviewer's quote

...Just beware, these people are cooperate minions who serve themselves and struggle with customer service, despite their predatory fees. I hope their CEO reads these reviews so he/she can improve their customer service..

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...Customer service is non-exsistent..

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Website
2.3 (61 reviews)
1.4 (85 reviews)
Reviewer's quote

...) Word to the wise do your homework before trusting this app or Redfin website. FYI this review most likely will be deleted just like all my other reviews of Redfin..

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I have lost out on several properties due to Zillow not updating their website. Also, my requests and messages were not be received. Realtors warned me after the fact..

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Product or Service Quality
1.3 (56 reviews)
1.3 (80 reviews)
Reviewer's quote

...Anyway, they have a great sales idea but they lack follow through with real customer service. I do NOT recommend Redfin..

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...Customer service and salesmanship is a thing of the past. These people are merely order takers. Very sad...

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Diversity of Products or Services
1.6 (54 reviews)
1.6 (70 reviews)
Reviewer's quote

...We will never use their services again and will never let Redfin agents see our property again. After inspection was done we never heard back from Redfin agent will 2 days ago only to inform us that the buyers canceled. No reason given...

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I was scammed out of$3, 000 and Zillow sponsored the guy to do this by not checking the correct credentials and no background check renown such a person to go on Zillow and steal from people you are just as much as blame as the thief that committed this crime :angry:

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Redfin and Zillow Pros and Cons

Pros
  • Responsiveness
  • Definitely like the concept
  • Business model
  • Website is user friendly
  • Popular
  • Makes information on properties available nationally
Cons
  • Incompetent agent
  • Customer service
  • Unprofessional
  • Customer service
  • Misleading information
  • No response or response is very very very very slow

Redfin and Zillow Most Positive Reviews

Top rated reviews
5

My son used Helen from Redfin in Corona California and she dazzled us! She is the first and only realtor to knock our...

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5

105 Condo Dr., Philadelphia, Ms. 39350 is shown as not listed for sale.
The home is for sale @ $107,000.00 at Mike Tinsle...

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5

Dont let these private brokers and agents turn you away from Redfin. Redfin has been fantastic. Theses other private...

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5

3 years ago I listed my rental and now I would like to list this rental again and it will not allow and does not appear
I...

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Redfin and Zillow Most Critical Reviews

Lowest rated reviews
1

They contacted me about an opportunity to be a partner agent with them. I listened to a webinar. Then I had a follow...

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1

Zillow tried to change the existing contract (I am a realtor) by suddenly and without notice, increasing it by almost...

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1

Redfin has been advertising Real Estate jobs in the northern suburbs of Chicago. I am a seasoned managing broker with...

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1

My homes zillow estimate was barely at 200k the 18 months I tried to sale before I finally lost to foreclosure. 2 weeks...

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Redfin and Zillow Latest Reviews

Recent published reviews
1

They are trying to depreciate valise of homed theyve never appraised

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No votes

Hello. i noticed the square footage of my house is way off comparing to the similar homes in my neighborhood. How do I u...

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1

I'm a realtor in CT who abides by all rules, regulations and mutual respect of other realtors. I've had 3 separate...

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No votes

He told me a bold faced lie.

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Redfin and Zillow Products and Services

Most reviewed product and services
  • Redfin Realtor (32 reviews)
  • Redfin Home Selling (10 reviews)
  • Redfin Estimate (5 reviews)
  • Zillow Property Listing (58 reviews)
  • Zillow Estimate (13 reviews)
  • Zillow Home Selling (7 reviews)