PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VUDU and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VUDU
Redbox

VUDU and Redbox Overview

Total reviews
46
908
Company responses
0
0
Issues resolved
1
1

VUDU and Redbox Consumer Ratings

Rank
67 out of 293 in Games and Movies category
59 out of 293 in Games and Movies category
Customer service
67 in category
50 in category
Billing Practices
67 in category
41 in category
Product or Service Quality
68 in category
48 in category
Website
61 in category
59 in category

VUDU and Redbox Rating Details

Customer service
1.5 (24 reviews)
1.8 (400 reviews)
Reviewer's quote

...Customer service keeps hanging up on me because they're working from home and either have a poor Internet connection or poor cell phone service. I don't know what the reason is but they keep Saying they need to escalate the call but then weeks go by without the issue being resolved..

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Reserved the wrong disc on accident, and called customer service and they canceled it fairly effortlessly..

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Billing Practices
1.7 (23 reviews)
2.2 (245 reviews)
Reviewer's quote

...So I've escalated the issue as a dispute on my billing account, because apparently no one is home at VUDU. Next I'll be asking how to delete my billing info or block VUDU on my billing account so this doesn't happen again..

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...I suggest everyone double-check their billing..

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Product or Service Quality
1.9 (23 reviews)
2.1 (336 reviews)
Reviewer's quote

It won't let me use the service I have paid for..

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...Got no where with the guy even said when I googled customer service I found it @ pissed consumer. com so redbox is a never again..

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Website
2.1 (22 reviews)
2.1 (391 reviews)
Reviewer's quote

and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them. SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and...

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...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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VUDU and Redbox Pros and Cons

Pros
  • Convenient check out
  • Rating system
  • Interface
  • Easy to rent movies
  • Convenient
  • Affordable movies
Cons
  • No one answers any issues
  • Dissapointed
  • Only robo letters are sent when you complain
  • Terrible customer service
  • Customer service and problem resolution
  • Poor quality discs

VUDU and Redbox Most Positive Reviews

Top rated reviews
5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

My payment method was took off with no delay

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5

The movie the Eaters sucks *** !

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VUDU and Redbox Most Critical Reviews

Lowest rated reviews
1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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VUDU and Redbox Latest Reviews

Recent published reviews
No votes

How they going to delete movies I bought an then I had to buy them again they should give me some money back on the...

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No votes

My card was used to rent a movie and I dont know how because I dont have a physical card. I have a digital card through...

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2.2

2 1/2 months to resolve an issue that is still not resolved. Customer service keeps hanging up on me because they're...

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1.4

I returned a movie from a two-night rental on July 16. It went into the redbox fine and I left. On August 1, I got a...

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VUDU and Redbox Products and Services

Most reviewed product and services
  • Vudu Customer Care (10 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)
  • Redbox Movie Dvd Rental (124 reviews)
  • Redbox Dvd Rental (91 reviews)
  • Redbox Customer Care (87 reviews)