PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Redbox and VUDU as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Redbox
VUDU

Redbox and VUDU Overview

Total reviews
913
46
Company responses
0
0
Issues resolved
1
1

Redbox and VUDU Consumer Ratings

Rank
60 out of 293 in Games and Movies category
67 out of 293 in Games and Movies category
Customer service
51 in category
67 in category
Website
59 in category
60 in category
Diversity of Products or Services
54 in category
42 in category
Discounts and Special Offers
41 in category
48 in category

Redbox and VUDU Rating Details

Customer service
1.8 (404 reviews)
1.5 (24 reviews)
Reviewer's quote

I had a credit on a gift card that stopped working- would not give credit at promo prompt? Customer service- phone contact or internet chat both could not address problem yet solve it?????..

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...Customer service keeps hanging up on me because they're working from home and either have a poor Internet connection or poor cell phone service. I don't know what the reason is but they keep Saying they need to escalate the call but then weeks go by without the issue being resolved..

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Website
2.1 (394 reviews)
2.1 (22 reviews)
Reviewer's quote

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them. SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and...

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Diversity of Products or Services
2.3 (364 reviews)
2.6 (19 reviews)
Reviewer's quote

...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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...says unable to play back Vudu says u have to do it from your home internet I don't have a home internet I travel all over the place and all other streaming services and video Services allow you to watch your downloads and download them from anywhere and it doesn't say this in any of their how to download...

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Discounts and Special Offers
2.3 (360 reviews)
2.1 (21 reviews)
Reviewer's quote

...I should be able to use a promo code for any service that Redbox offers. Many people do not want to go out during this time, and are fearful of = touching a high traffic kiosk like a Redbox. I was not asking for anything free...

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A movie was charged to my account for rental without my permission. I'm not sure how it happened but sometimes things happen. I contacted VUDU, talked with a rep. on a Sunday morning and everything was fixed very fast.I have no problems with VUDU

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Redbox and VUDU Pros and Cons

Pros
  • Easy to rent movies
  • Convenient
  • Prices of the movies
  • Convenient check out
  • Rating system
  • Interface
Cons
  • Terrible customer service
  • Customer service and problem resolution
  • Poor quality discs
  • No one answers any issues
  • Dissapointed
  • Only robo letters are sent when you complain

Redbox and VUDU Most Positive Reviews

Top rated reviews
5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

The movie the Eaters sucks *** !

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5

My payment method was took off with no delay

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Redbox and VUDU Most Critical Reviews

Lowest rated reviews
1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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Redbox and VUDU Latest Reviews

Recent published reviews
1.6

I had a credit on a gift card that stopped working- would not give credit at promo prompt? Customer service- phone...

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No votes

How they going to delete movies I bought an then I had to buy them again they should give me some money back on the...

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1

Ur stealing from me and if u don't fix it ur gonna be explaining your *** job corporation on CNN.

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2.2

2 1/2 months to resolve an issue that is still not resolved. Customer service keeps hanging up on me because they're...

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Redbox and VUDU Products and Services

Most reviewed product and services
  • Redbox Movie Dvd Rental (124 reviews)
  • Redbox Dvd Rental (91 reviews)
  • Redbox Customer Care (88 reviews)
  • Vudu Customer Care (10 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)