PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Wing Shoes and Timberland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Wing Shoes
Timberland

Red Wing Shoes and Timberland Overview

Total reviews
204
123
Company responses
0
0
Issues resolved
5
0

Red Wing Shoes and Timberland Consumer Ratings

Rank
289 out of 2060 in Footwear and Clothing category
427 out of 2060 in Footwear and Clothing category
Customer service
141 in category
253 in category
Product or Service Quality
242 in category
418 in category
Exchange, Refund and Cancellation Policy
153 in category
283 in category
Value for money
263 in category
403 in category

Red Wing Shoes and Timberland Rating Details

Customer service
2.2 (90 reviews)
1.6 (51 reviews)
Reviewer's quote

...I call customer service and explain how I do things. They told me that the boot is only covered for one Year. So don't buy boots ahead of time...

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...Timberland customer service told me that because they are older than a year it is not considered a quality defect..

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Product or Service Quality
2.1 (86 reviews)
1.6 (45 reviews)
Reviewer's quote

...I will let my job know what a failure this location is and maybe they will send me to the army navy store next time where I get great service..

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...A real quality product. Timberland wont stand behind their products..

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Exchange, Refund and Cancellation Policy
2 (77 reviews)
1.6 (56 reviews)
Reviewer's quote

The woman gives me another pair at no charge in exchange said they were defective was great instead of paying to Have them resoled. She then told me if it happened again I’d have to pay for them to be resoled. So now it’s been three months almost to the day and the replacement boots needed to be...

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It took Timberland Canada 107 days to issue my refund. style=" Three failed attempts to send me replacement shoes, after I was told each time they were in the mail. I was even given a fake tracking number that Canada Post said never existed...

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Value for money
2.4 (75 reviews)
1.9 (43 reviews)
Reviewer's quote

...I guess I was supposed to point at the boots from outside and then just hand her my money, really, is that your idea of curbside service. I won't be going back to redwing stores and I will share my experience with everyone I know..

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...Stay away customer service is awful and you won’t get your money back and they won’t repair them like they claim. STAY AWAY GO ELSEWHERE!!..

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Red Wing Shoes and Timberland Pros and Cons

Pros
  • Quality
  • Product quality
  • Boots
  • Product is low quality
  • Comfortable
  • Boots
Cons
  • Warranty
  • Customer service did not resolve the issue
  • Customer service
  • Poor experience will not shop there again
  • Poor quality and warranty policy
  • Bad products

Red Wing Shoes and Timberland Most Positive Reviews

Top rated reviews
5

Purchased soft toe when i needed steel toe boots online, My mistake. Called customer service they emailed me a return la...

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5

I must've gotten to talk to the one Timberland rep that is a rockstar because I had a fantastic experience with their...

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5

Waterproof boots got wet inside. A lovely employee at the Howard beach store in Queens was amazing!! Her name is...

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5

I try to buy one pairs of white 6 inch boots for my brother , and received 2 days ago, it seems very good, my brother...

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Red Wing Shoes and Timberland Most Critical Reviews

Lowest rated reviews
1

sold me redwing boots from a redwing store and the soles keep falling off of them. redwing instead of replacing them...

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1

# days aafter the purchase of mew boots. the zipper is damage from factory. I did not notice. The souls damage.
I took...

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1

RED WING SHOES 4328 Bay Rd. Saginaw, Michigan 48603

I took my pair of almost new, expensive ($280) Chippewa Cowboy Bo...

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1

Bought a paid of shoes. Within 3 months the soles pealed off from toe to back. Boxed them up and sent them to correct...

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Red Wing Shoes and Timberland Latest Reviews

Recent published reviews
2.4

The lining in the boots started coming apart after 4 months of wearing. I had them for a year and a half but only used...

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1

The soles of my boots literally fell off. The uppers show very little wear and are in great shape. Timberland customer...

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1

It is 10.53am on the 7/13/20 and the Smyrna location store is not opened when online said it was . I always have issues...

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2.5

I bought a pair of timberland boots. I am a big fan of timberlands but they are not making there product like they use...

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Red Wing Shoes and Timberland Products and Services

Most reviewed product and services
  • Red Wing Shoes Boots (89 reviews)
  • Red Wing Shoes Shoes (28 reviews)
  • Red Wing Shoes Customer Care (13 reviews)
  • Timberland Boots (66 reviews)
  • Timberland Pro Boots (11 reviews)
  • Timberland Shoes (7 reviews)