PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Texas Roadhouse and Red Robin as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Texas Roadhouse
Red Robin

Texas Roadhouse and Red Robin Overview

Total reviews 655 922
Company responses 0 0
Issues resolved 9 5

Texas Roadhouse and Red Robin Consumer Ratings

Rank
106 out of 2672 in Cafes, Restaurants and Bars category
128 out of 2672 in Cafes, Restaurants and Bars category
Customer service
83 in category
118 in category
Quality of Food
79 in category
99 in category
Price Affordability
63 in category
139 in category
Product or Service Quality
74 in category
86 in category

Texas Roadhouse and Red Robin Rating Details

Customer service
2.1 (311 reviews)
1.9 (420 reviews)
Reviewer's quote

...best customer service in a while. food was served in a timely manner the waitress whose name is Samantha was great, made this experience even better. We visited the Murray restaurant..

Read full review

...Worst customer service ever. They did not even offer to help get my birthday month in the system if it is missing as they claim. It was so frustrating I decided to return the burger to them and they were okay with it...

Read full review
Quality of Food
2.6 (260 reviews)
2.4 (380 reviews)
Reviewer's quote

...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

Read full review

...How can you serve paying customers such quality of food and expect them to come back and not spread the words? And then the prompters on the table were all disconnected because they were cleaning and getting ready to end the day. So you couldn't put in for the rewards even if you wanted to!!!..

Read full review
Price Affordability
3.1 (247 reviews)
2.7 (356 reviews)
Reviewer's quote

...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

Read full review

I ordered 5 burgers with 2 special ordered to be cooked and still be pink all 5 of my burgers were so well done they were burnt all on the bottom very chard and gross and hard to eat I spent a lot of money and could have gone to McDonald's to have nasty food for half the price..

Read full review
Product or Service Quality
2.1 (247 reviews)
2 (364 reviews)
Reviewer's quote

On 10/27/20 I received the worst service from the manager Ally at the Greece location. Upon arriving there was some confusion on information giving to me on 10/26. I tried to explain to the host what I was told, and she was unsure...

Read full review

...Lately the service has lacked. This past visit was awful. The server\bartender took 10 minutes to even greet us (restaurant was not busy) and then another 10 minutes to come back for our order...

Read full review

Texas Roadhouse and Red Robin Pros and Cons

Pros
  • Food
  • Waitress was nice
  • Typically good food
  • Good food
  • Food
  • Burgers
Cons
  • Customer service
  • Manager or
  • Bad attitude
  • Customer service
  • Service
  • Quilty food

Texas Roadhouse and Red Robin Most Positive Reviews

Top rated reviews
5

Great food and service. Super nice manager. Never had a bad experience there.

Read full review
5

i am a frquent patron of red robin today i had the worst service ever!

Read full review
5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

Read full review
5

I had the worse experience yesterday, Aug. 26th at the Hillsboro TV Hwy. Red Robin. I HATE that computer item at the...

Read full review

Texas Roadhouse and Red Robin Most Critical Reviews

Lowest rated reviews
1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

Read full review
1

Birthday Dinner "” Yesterday was my elder daughter's birthday. She turned 7. Where has the time gone . . . .

Anywa...

Read full review
1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

Read full review
1

Red Robin in Clovis, Ca needs new management or need training.

1. The food is very slow.
2. After giving Red Robin 3...

Read full review

Texas Roadhouse and Red Robin Latest Reviews

Recent published reviews
1

I was a customer year's ago my family & I haven't been to Texas Roadhouse for awhile well I know we're in a...

Read full review
No votes

It is with utter most sadness that I must inform you about the poorest of poor customer service I received Yesterday at...

Read full review
No votes

Yes I am still upset with the company. I have worked for Texas Roadhouse for 5 years. I recently transferred to the...

Read full review
1

I STOPPED IN REDROBIN ON VETERANS DAY. I ASKED THE GUY AT THE DOOR IF VETERANS COULD GET THEIR ORDER TO GO AND HE SAID...

Read full review

Texas Roadhouse and Red Robin Products and Services

Most reviewed product and services
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Steak (56 reviews)
  • Texas Roadhouse Waiter (34 reviews)
  • Red Robin Burger (119 reviews)
  • Red Robin Manager (80 reviews)
  • Red Robin Waiter (61 reviews)