PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Robin and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Robin
Texas Roadhouse

Red Robin and Texas Roadhouse Overview

Total reviews 927 686
Company responses 0 0
Issues resolved 5 10

Red Robin and Texas Roadhouse Consumer Ratings

Rank
127 out of 2586 in Cafes, Restaurants and Bars category
105 out of 2586 in Cafes, Restaurants and Bars category
Customer service
118 in category
82 in category
Quality of Food
106 in category
88 in category
Product or Service Quality
86 in category
78 in category
Price Affordability
140 in category
63 in category

Red Robin and Texas Roadhouse Rating Details

Customer service
1.9 (423 reviews)
2.1 (329 reviews)
Reviewer's quote

...Worst customer service ever. They did not even offer to help get my birthday month in the system if it is missing as they claim. It was so frustrating I decided to return the burger to them and they were okay with it...

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...I emailed their customer service, they told me the charges might be pending and send me a coupon for a free entree. I wouldn't mind it if that was the case. But, got charged 1/1 for the meal...

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Quality of Food
2.4 (382 reviews)
2.6 (273 reviews)
Reviewer's quote

...How can you serve paying customers such quality of food and expect them to come back and not spread the words? And then the prompters on the table were all disconnected because they were cleaning and getting ready to end the day. So you couldn't put in for the rewards even if you wanted to!!!..

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...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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Product or Service Quality
2 (366 reviews)
2.1 (263 reviews)
Reviewer's quote

...Lately the service has lacked. This past visit was awful. The server\bartender took 10 minutes to even greet us (restaurant was not busy) and then another 10 minutes to come back for our order...

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Ordered food that was over $100 and food was burned , lousy service and ribs were the worst ever. They ruined my sons birthday and they think that a lousy $30 gift card will make up for the $120. 00 that i paid for trash can food! Eat at your own risk..

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Price Affordability
2.7 (356 reviews)
3.1 (262 reviews)
Reviewer's quote

I ordered 5 burgers with 2 special ordered to be cooked and still be pink all 5 of my burgers were so well done they were burnt all on the bottom very chard and gross and hard to eat I spent a lot of money and could have gone to McDonald's to have nasty food for half the price..

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...They refunded the total price of the meal and gave us a $60 food voucher for a future meal! Overall we love texas roadhouse and will keep eating there. When we used the $60 voucher for another Togo order a week later the wait was short, food was great and service was on point!..

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Red Robin and Texas Roadhouse Pros and Cons

Pros
  • Good food
  • Food
  • Burgers
  • Food
  • Waitress was nice
  • Waitress was very polite and did a good job
Cons
  • Customer service
  • Service
  • Quilty food
  • Customer service
  • Manager or
  • Treated rudely by manager

Red Robin and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

i am a frquent patron of red robin today i had the worst service ever!

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5

Great food and service. Super nice manager. Never had a bad experience there.

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5

I had the worse experience yesterday, Aug. 26th at the Hillsboro TV Hwy. Red Robin. I HATE that computer item at the...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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Red Robin and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

Birthday Dinner "” Yesterday was my elder daughter's birthday. She turned 7. Where has the time gone . . . .

Anywa...

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1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

Red Robin in Clovis, Ca needs new management or need training.

1. The food is very slow.
2. After giving Red Robin 3...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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Red Robin and Texas Roadhouse Latest Reviews

Recent published reviews
1.7

My wife and I are very unhappy with the order we received recently (via Uber Eats, if that matters). Both our burgers...

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1

My husband and I went on 1/22/2021 for a much needed night out. I promise it will be our last time in the Gainesville...

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1

We ordered delivery directly from the restaurant Friday night and when the order arrived it was cold. We live less than...

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1

Ordered food that was over $100 and food was burned , lousy service and ribs were the worst ever.
They ruined my sons bir...

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Red Robin and Texas Roadhouse Products and Services

Most reviewed product and services
  • Red Robin Burger (120 reviews)
  • Red Robin Manager (80 reviews)
  • Red Robin Waiter (61 reviews)
  • Texas Roadhouse Manager (84 reviews)
  • Texas Roadhouse Steak (56 reviews)
  • Texas Roadhouse Waiter (34 reviews)