PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Robin and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Robin
Texas Roadhouse

Red Robin and Texas Roadhouse Overview

Total reviews
768
478
Company responses
0
0
Issues resolved
5
6

Red Robin was first mentioned on PissedConsumer on Jan 16, 2011 and since then this brand received 768 reviews. It is 290 reviews more than Texas Roadhouse received since Jun 24, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Red Robin customer support team and Texas Roadhouse customer service.

Red Robin and Texas Roadhouse Consumer Ratings

Rank
133 out of 5046 in Cafes, Restaurants and Bars category
88 out of 5046 in Cafes, Restaurants and Bars category
Customer service
105 in category
58 in category
Staff
93 in category
70 in category
Quality of Food
109 in category
74 in category

According to consumer ratings and reviews, Texas Roadhouse ranks 45 points higher in the Cafes, Restaurants and Bars category than Red Robin. People gave Red Robin 1.9 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 259 points higher than the worst rated brand in this category. At the same time, Texas Roadhouse was rated 2.2 stars for Customer service criterion in this category and it is 306 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Texas Roadhouse has a higher rating than Red Robin. Regarding Quality of Food criterion, consumers gave Red Robin 2.4 stars and it is 70% greater than other in category. Texas Roadhouse however was rated 2.7 stars and it is 80% greater than other in category.

Red Robin and Texas Roadhouse Rating Details

Customer service
1.9 (355 reviews)
2.2 (232 reviews)
Reviewer's quote

...Concerned Customer- Jessica G..

Jessica G

...the time I got it and I literally waited about 45 minutes for the young lady to bring me my to go box and ticket to pay! I’m watched her stand at another customers table and have a full blown conversation. Very disappointed because if buy a steak from a restaurant it’s Texas Roadhouse and I was really let down this time around,...

maurice h
Staff
2 (337 reviews)
2.3 (213 reviews)
Reviewer's quote

... Newark Delaware not only did our meal take wait way too long we were in your establishment for well over an hour and a half waiting for a couple burgers wait staff was great kitchen staff was a joke watching things fly around the kitchen being thrown by your employees and your piece of crap manager just laughing about it came over and didn'...

William M

...We were given $3 consideration which was appreciated and the wait staff was very nice. But I don't think we'll be going back. The quality of the meat is steadily deteriorating...

Sandy C
Quality of Food
2.4 (316 reviews)
2.7 (198 reviews)
Reviewer's quote

Stop saying endless fries when you only bring 14 and 19 at a time tell people get tired of asking for bring up a good amount of fries this is he's here and then maybe you won't have to do that 5 time somebody like me sitting there counting every time is ridiculous stop saying it was froze

Lowell R

...My wife's food was not good the Country Fried Sirloin the gravy did not taste good. WILL NOT GO BACK..

RANDALL H

Red Robin and Texas Roadhouse Pros and Cons

Pros
  • Food
  • Burgers
  • Food was fine
  • Food
  • Waitress was nice
  • Salad
Cons
  • Customer service
  • Service
  • Quilty food
  • Tough steak
  • Manager or
  • Customer service

Red Robin and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

I had the worse experience yesterday, Aug. 26th at the Hillsboro TV Hwy. Red Robin. I HATE that computer item at the...

5

Great food and service. Super nice manager. Never had a bad experience there.

Red Robin and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

Birthday Dinner "” Yesterday was my elder daughter's birthday. She turned 7. Where has the time gone . . . .

Anywa...

1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

Red Robin and Texas Roadhouse Latest Reviews

Recent published reviews
1

I went to lunch at Red Robin in Quakertown Pa, the service was really bad, took 47 mins for a burger to come out fries...

Read all 768 reviews
1.9

The steak was burned . My wife's food was not good the Country Fried Sirloin the gravy did not taste good. WILL NOT GO...

Read all 478 reviews

Red Robin and Texas Roadhouse Products and Services

Most reviewed product and services
  • Red Robin Customer Care (98 reviews)
  • Red Robin Burger (95 reviews)
  • Red Robin Manager (78 reviews)
  • Texas Roadhouse Manager (78 reviews)
  • Texas Roadhouse Customer Care (60 reviews)
  • Texas Roadhouse Steak (37 reviews)