PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Robin and Texas Roadhouse as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Robin
Texas Roadhouse

Red Robin and Texas Roadhouse Overview

Total reviews
876
610
Company responses
0
0
Issues resolved
5
9

Red Robin and Texas Roadhouse Consumer Ratings

Rank
144 out of 2614 in Cafes, Restaurants and Bars category
98 out of 2614 in Cafes, Restaurants and Bars category
Customer service
112 in category
74 in category
Quality of Food
114 in category
73 in category
Product or Service Quality
111 in category
69 in category
Price Affordability
137 in category
62 in category

Red Robin and Texas Roadhouse Rating Details

Customer service
1.9 (398 reviews)
2.2 (297 reviews)
Reviewer's quote

...food was terrible, customer service rock botttom, order was wrong and no offers to give us the right food. This restaurant has tons of horrible reviews on yelp...

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...I left out in tears, my daughter was still there giving Michelle a lesson on customer service. Yall I never felt like that before. That was pure RACIEST! NO APOLIGIES, DIDN'T TRY TO FIX THE PROBLEM, NO EMPATHY AT ALLLLLLLLL!!! SHILO, IL...

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Quality of Food
2.4 (363 reviews)
2.7 (252 reviews)
Reviewer's quote

...How can you serve paying customers such quality of food and expect them to come back and not spread the words? And then the prompters on the table were all disconnected because they were cleaning and getting ready to end the day. So you couldn't put in for the rewards even if you wanted to!!!..

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...This is not the first time we have had an issue with this establishment and the quality of food that was being served..

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Product or Service Quality
2 (342 reviews)
2.2 (232 reviews)
Reviewer's quote

...So now every place is closed can't get a food anywhere else can't get her money back for 3 to 5 days and I called the store itself and they hang up on me when they're supposed to be getting the manager can't believe the service who does that?..

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Poor service snotty rude staff cold food..

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Price Affordability
2.6 (339 reviews)
3.1 (237 reviews)
Reviewer's quote

I ordered 5 burgers with 2 special ordered to be cooked and still be pink all 5 of my burgers were so well done they were burnt all on the bottom very chard and gross and hard to eat I spent a lot of money and could have gone to McDonald's to have nasty food for half the price..

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...I am requesting a gift card that equals or exceeds the price of my two dinners totaling $40. 00. Unacceptable service and rude staff...

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Red Robin and Texas Roadhouse Pros and Cons

Pros
  • Good food
  • Burgers
  • It has always been good food
  • Food
  • Waitress was nice
  • Waitress was very polite and did a good job
Cons
  • Customer service
  • Service
  • Quilty food
  • Customer service
  • Manager or
  • Tough steak

Red Robin and Texas Roadhouse Most Positive Reviews

Top rated reviews
5

i am a frquent patron of red robin today i had the worst service ever!

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5

Great food and service. Super nice manager. Never had a bad experience there.

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5

I had the worse experience yesterday, Aug. 26th at the Hillsboro TV Hwy. Red Robin. I HATE that computer item at the...

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5

I am offended that the Roadhouse restaurants have bowed down to political correctness and scrubbed the roof of the...

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Red Robin and Texas Roadhouse Most Critical Reviews

Lowest rated reviews
1

Birthday Dinner "” Yesterday was my elder daughter's birthday. She turned 7. Where has the time gone . . . .

Anywa...

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1

Me and friend came in to have girl night Jacob was our sever we didn't get rolls had to ask for those my friend steak...

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1

Red Robin in Clovis, Ca needs new management or need training.

1. The food is very slow.
2. After giving Red Robin 3...

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1

I was at texas roadhouse for my birthday dinner and accidently left my birthday card on the table as i was putting my...

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Red Robin and Texas Roadhouse Latest Reviews

Recent published reviews
3.3

I was craving your seasoned fries, some mac n cheese & pretzel bites with beer cheese. The fries had none of your...

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1

Was told my family of 6 and A 3yr old could't be seated together,we decided to stay anyway. Got on the list. 40 to 50 mi...

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1.4

ordered Espanada Chicken and could not eat even one bite!! Almost black with ext. amounts of seasoning, unbelievably...

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No votes

Vendor services
Pressure cleaning the exterior Texas Roadhouse Restaurants
ON THE GO POWER WASH PRO, LLC
407-861-8831
ontheg...

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Red Robin and Texas Roadhouse Products and Services

Most reviewed product and services
  • Red Robin Burger (113 reviews)
  • Red Robin Customer Care (104 reviews)
  • Red Robin Manager (80 reviews)
  • Texas Roadhouse Manager (85 reviews)
  • Texas Roadhouse Customer Care (65 reviews)
  • Texas Roadhouse Steak (51 reviews)