PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Robin and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Robin
Steak N Shake

Red Robin and Steak N Shake Overview

Total reviews 893 3479
Company responses 0 0
Issues resolved 5 4

Red Robin and Steak N Shake Consumer Ratings

Rank
148 out of 2640 in Cafes, Restaurants and Bars category
139 out of 2640 in Cafes, Restaurants and Bars category
Customer service
111 in category
148 in category
Quality of Food
105 in category
106 in category
Product or Service Quality
85 in category
139 in category
Price Affordability
136 in category
59 in category

Red Robin and Steak N Shake Rating Details

Customer service
1.9 (407 reviews)
1.6 (1706 reviews)
Reviewer's quote

...food was terrible, customer service rock botttom, order was wrong and no offers to give us the right food. This restaurant has tons of horrible reviews on yelp...

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...Called Steak and Shake customer service and received no response. Went to MacDonald's and actually got a milk shake. It is not the customers responsibility to resolve a merchants inadequate processes...

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Quality of Food
2.4 (371 reviews)
2.4 (1454 reviews)
Reviewer's quote

...How can you serve paying customers such quality of food and expect them to come back and not spread the words? And then the prompters on the table were all disconnected because they were cleaning and getting ready to end the day. So you couldn't put in for the rewards even if you wanted to!!!..

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Product or Service Quality
2 (351 reviews)
1.8 (1381 reviews)
Reviewer's quote

...This is a huge issue because thats like denying a customer because they have a service dog. I had no problem eating before the requirements were put in place in May- July. I followed county ordnance and lack of respect and empathy was horrible...

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...The Worst customer service ever, and they will never get another dime from me or any of my family..

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Price Affordability
2.6 (348 reviews)
3.2 (1441 reviews)
Reviewer's quote

I ordered 5 burgers with 2 special ordered to be cooked and still be pink all 5 of my burgers were so well done they were burnt all on the bottom very chard and gross and hard to eat I spent a lot of money and could have gone to McDonald's to have nasty food for half the price..

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...here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is ridiculous for the price that they charge you for their food it's either cold or disgusting then you call the store and you can't get ahold of anybody ride along with corporate and headquarters they don't even give you a complaint line to...

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Red Robin and Steak N Shake Pros and Cons

Pros
  • Good food
  • Food
  • It has always been good food
  • Food
  • Location
  • Price
Cons
  • Customer service
  • Service
  • Quilty food
  • Customer service
  • Service
  • Bad service

Red Robin and Steak N Shake Most Positive Reviews

Top rated reviews
5

i am a frquent patron of red robin today i had the worst service ever!

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I had the worse experience yesterday, Aug. 26th at the Hillsboro TV Hwy. Red Robin. I HATE that computer item at the...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Red Robin and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Birthday Dinner "” Yesterday was my elder daughter's birthday. She turned 7. Where has the time gone . . . .

Anywa...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

Red Robin in Clovis, Ca needs new management or need training.

1. The food is very slow.
2. After giving Red Robin 3...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Red Robin and Steak N Shake Latest Reviews

Recent published reviews
3.5

RR delivered my last order with a delivery or pickup menu.
I ordered a dinner a appetizer and a side,
I ordered a side sal...

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3.2

First off I ordered online and I'm sent to the drive thru to pick up an online order. I order online because the drive...

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No votes

Took my grandkids, ages 10 and 8, to the Cherry Hill, Red Robin to eat at an outside table. Had called a day earlier to...

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No votes

My card was not returned to me by your associate. When I returned 45 minutes And retrieved it, it was in the back with t...

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Red Robin and Steak N Shake Products and Services

Most reviewed product and services
  • Red Robin Burger (114 reviews)
  • Red Robin Customer Care (105 reviews)
  • Red Robin Manager (80 reviews)
  • Steak N Shake Customer Care (585 reviews)
  • Steak N Shake Manager (283 reviews)
  • Steak N Shake Drive-through (273 reviews)