PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rcn and Sparklight as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rcn

Rcn

Has Verified Representatives
1.8
Rcn
Sparklight

Rcn and Sparklight Overview

Total reviews
72
9
Company responses
18
0
Issues resolved
1
0

Rcn and Sparklight Consumer Ratings

Rank
194 out of 1429 in Telecommunications category
435 out of 1429 in Telecommunications category
Price Affordability
308 in category
297 in category
Customer service
246 in category
441 in category
Value for money
205 in category
152 in category
Billing Practices
257 in category
199 in category

Rcn and Sparklight Rating Details

Price Affordability
1.6 (22 reviews)
1.6 (8 reviews)
Reviewer's quote

... retrieve the cable boxes from 3 of my tv's! It turns out that RCN deleted 3 cable boxes AND my family & kids pack too! When I called to have it corrected the price went up to $180. Also, when tech came back to my house to install an HD box, he came earlier than scheduled & talked my apartment tenants into letting him into my house(said he could not wait 20 minutes until the appointment time). He then in...

Read full review

...i have satellite tv in my other house for 60 a month i get all the tv i can watch and great picture price is to high for sparklight. lousy programming there people tell u if you dont like it find a new provide and i am..

Read full review
Customer service
1.3 (22 reviews)
1 (9 reviews)
Reviewer's quote

I tried their on-line chat service, but it was "unavailable". Then for some reason, I was able to get onto the chat after all - I spoke to "Cookie T" who told me that they would send me a new remote for $15 (A complete rip but oh well, better than not having one). Just as I was telling her OK the...

Read full review

...Called customer service. Very unpleasant about it all. Treated me like a child...

Read full review
Value for money
1.5 (21 reviews)
1.9 (7 reviews)
Reviewer's quote

...This is how they make their extra money. I live in a high-rise apartment, and everyone is having the same problem. 7...

Read full review

...They are all about money and getting as much as they can. Get a satellite or something else..

Read full review
Billing Practices
1.3 (21 reviews)
1.5 (6 reviews)
Reviewer's quote

I wish to remain anonymous, but feel that I must address, in good conscience, the deceptive practices and price gauging going on within this business. The following is a list of grievances that I can confirm as a longtime employee of the company: 1) Old business codes are kept on the books which...

Read full review

was sent a bill with a different account number that's not active tech support or billing was useless and rude as *** I should drop them..

Read full review

Rcn and Sparklight Pros and Cons

Pros
  • Internet
  • Installation
  • We will see
  • Tv and internet with the same company
  • Lousy pricing and programing
  • Having computer internet instead of phone
Cons
  • Customer service
  • Unethical billing practices
  • Late charges
  • Pomposity
  • Bad customer service
  • Rude customer service hung up on me twice

Rcn and Sparklight Most Positive Reviews

Top rated reviews
3.8

We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help res...

Read full review
No votes
No votes
No votes

Rcn and Sparklight Most Critical Reviews

Lowest rated reviews
1

I have had RCN for almost 2 years Just the TV service My bill started out really good It was about 78 dollars a month A...

Read full review
1

So, 2 weeks ago I called cableone because my email wasn't working. After waiting for 30 minutes for an answer, I was on...

Read full review
1

I've been a customer for 3 years. I currently have internet and only internet services, which I was quoted amount to...

Read full review
1

*** company, have had bad internet service for over 4 days but i will still get billed as if ive had superb service. im...

Read full review

Rcn and Sparklight Latest Reviews

Recent published reviews
1

आपरटर सपरक करन क बद द कहत ह मर जवबदर नह ह

Read full review
1

Sparklight is a total ripoff. Tons of commercials all about medicare, etc. They go up without even notifying you. They...

Read full review
1.3

Set up was a sham.... charging me for Eeros but the only WiFi source that is being used is from the WiFi on the router.....

Read full review
1

i pay 175 a month to see a buffer wheel go around.

Read full review

Rcn and Sparklight Products and Services

Most reviewed product and services
  • Rcn Internet Service (16 reviews)
  • Rcn Customer Care (9 reviews)
  • Rcn Internet Plan (3 reviews)
  • Sparklight Internet Service (3 reviews)