PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rcn and Sparklight as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rcn

Rcn

Has verified representatives
1.8
Rcn
Sparklight

Rcn and Sparklight Overview

Total reviews
67
4
Company responses
15
0
Issues resolved
1
0

Rcn was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 67 reviews. It is 63 reviews more than Sparklight received since Jul 2, 2019.

Rcn and Sparklight Consumer Ratings

Rank
175 out of 1946 in Telecommunications category
412 out of 1946 in Telecommunications category
Customer service
217 in category
411 in category
Reliability
103 in category
45 in category
Price Affordability
271 in category
262 in category

According to consumer ratings and reviews, Rcn ranks 237 points higher in the Telecommunications category than Sparklight. People gave Rcn 1.3 stars for Customer service criterion in Telecommunications category and it is 348 points higher than the worst rated brand in this category. At the same time, Sparklight was rated 1 stars for Customer service criterion in this category and it is 154 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Sparklight has a higher rating than Rcn. Regarding Price Affordability criterion, consumers gave Rcn 1.6 stars and it is 52% greater than other in category. Sparklight however was rated 1.7 stars and it is 54% greater than other in category.

Rcn and Sparklight Rating Details

Customer service
1.3 (20 reviews)
1 (4 reviews)
Reviewer's quote

I tried their on-line chat service, but it was "unavailable". Then for some reason, I was able to get onto the chat after all - I spoke to "Cookie T" who told me that they would send me a new remote for $15 (A complete rip but oh well, better than not having one). Just as I was telling her OK the...

Peter B

" I'm not doing that because I've heard many horror stories about techs not showing up and customer service blames the customer for not being there when they arrived. So, I said *** IT, JUST COMP ME FOR THE MULTIPLE DOWNTIMES!" And their response? "We can't do that until we get a tech out there" So...

PissedConsumer1634945
Reliability
1.8 (19 reviews)
2.5 (2 reviews)
Reviewer's quote

Horrible experience with RCN New York City NYC.We opened an account with them and after 3 month of having issues with our internet service they diidtn offer any prorated monthly bill, whatsoever. Not only that but after disconnecting with RCN they charged us a $130. Strongly not sugested...

Marius

Their sale people are professional liars who will do ANYTHING to get you to sign up or Renew their stupid contracts. DON'T DO IT, you have been warned. Years ago if you had to close your business, they were awesome. Now they take full advantage of hardships, and won't work with you even if you...

Jay S
Price Affordability
1.6 (19 reviews)
1.7 (3 reviews)
Reviewer's quote

... retrieve the cable boxes from 3 of my tv's! It turns out that RCN deleted 3 cable boxes AND my family & kids pack too! When I called to have it corrected the price went up to $180. Also, when tech came back to my house to install an HD box, he came earlier than scheduled & talked my apartment tenants into letting him into my house(said he could not wait 20 minutes until the appointment time). He then in...

Sandra H

*** company, have had bad internet service for over 4 days but i will still get billed as if ive had superb service. im talking about i cant even load a webpage good job cable one or sparklight what ever the *** you are called

PissedConsumer1648830

Rcn and Sparklight Pros and Cons

Pros
  • Internet
  • Installation
  • Service which on the whole was good
  • Tv and internet with the same company
  • Having computer internet instead of phone
Cons
  • Late charges
  • Customer service
  • Unethical billing practices
  • Pomposity
  • Rude customer service hung up on me twice
  • Rude customer service

Rcn and Sparklight Most Positive Reviews

Top rated reviews
3.8

We have been a RCN customer since 1996. Their Billing department is consistently bad. The folks answering never help res...

No votes

Rcn and Sparklight Most Critical Reviews

Lowest rated reviews
1

I have had RCN for almost 2 years Just the TV service My bill started out really good It was about 78 dollars a month A...

1

So, 2 weeks ago I called cableone because my email wasn't working. After waiting for 30 minutes for an answer, I was on...

Rcn and Sparklight Latest Reviews

Recent published reviews
1

Horrible experience with RCN New York City NYC.
We opened an account with them and after 3 month of having issues with ou...

Read all 67 reviews
1

*** company, have had bad internet service for over 4 days but i will still get billed as if ive had superb service. im...

Read all 4 reviews

Rcn and Sparklight Products and Services

Most reviewed product and services
  • Rcn Internet Service (14 reviews)
  • Rcn Customer Care (9 reviews)
  • Rcn Internet Plan (2 reviews)
  • Sparklight Internet Service (2 reviews)