PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shell Vacations Club and Rci Timeshare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shell Vacations Club
Rci Timeshare

Shell Vacations Club and Rci Timeshare Overview

Total reviews
203
254
Company responses
0
0
Issues resolved
0
0

Shell Vacations Club and Rci Timeshare Consumer Ratings

Rank
245 out of 1230 in Hotels and Resorts category
247 out of 1230 in Hotels and Resorts category
Customer service
144 in category
148 in category
Facilities and Services
160 in category
138 in category
Website
240 in category
212 in category
Exchange, Refund and Cancellation Policy
150 in category
126 in category

Shell Vacations Club and Rci Timeshare Rating Details

Customer service
1.4 (20 reviews)
1.4 (42 reviews)
Reviewer's quote

...Why is this company still in business, it takes your money and charges you for the service twice..

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...Finally I contacted Customer Service from RCI by phone and that person couldn't even send an email to Peppertree requesting payment verification. "It wasn't their responsibility" he said. I asked what am I paying RCI for? He said he was sorry but couldn't help me out...

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Facilities and Services
1.7 (16 reviews)
1.9 (27 reviews)
Reviewer's quote

The agent with a very surprised voice came up with a studio in Fort Lauderdale but with no cooking facilities. Three weeks of having to eat in restaurants would have crippled us as the Canadian $ is 30% below the US$. We ended up settling for two weeks at the Doral Marriot just west of Miami that...

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...I could have went to one of their four other facilities in Pompano Beach Florida. now I have to deal with construction at my facility while on vacation with my girl..

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Website
1.4 (16 reviews)
1.8 (37 reviews)
Reviewer's quote

...Website does not provide the option to sell. Website is old and needs to be updated. Apparently Wyndham has bought SVC, but I never received information on the new owner and how it affects me...

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I just spent 2 hours on the RCI website trying to find some accommodations for August 2019 for two family members. I tried with and without filters and as I maneuvered through the website, I ended up in one big continuous loop time and time again. This is not my first time; I have been a member for...

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Exchange, Refund and Cancellation Policy
1.1 (14 reviews)
1.3 (34 reviews)
Reviewer's quote

...It’s nice to use it as an exchange through Interval but sealing with SVC makes me forget even that perk. Again this year for the 3rd year in a row we are slammed with a late fee for our annual owners fees. And fighting it only gets one into a nasty argument...

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At the end of the conversation I specifically asked if I would receive a credit back for my initial exchange fee she said yes. Well we never got it. So first my husband called and they were completely rude and then I called and received a rude rep named Teresa and her manager named Nora (employee...

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Shell Vacations Club and Rci Timeshare Pros and Cons

Pros
  • Quality of the timeshare properties
  • Excellent resorts
  • Nice accommodations
  • Housekeeping and front desk staff
  • Buying
Cons
  • Room showed is not example of those stayed in
  • High pressure sales staff
  • Being scammed
  • Customer service
  • No availability and fees go up
  • Customer experience

Shell Vacations Club and Rci Timeshare Most Positive Reviews

Top rated reviews
No votes
4.1

I am usually very happy with the way RCI works but in my past vacations I was left very disappointed. I always get...

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No votes
4.1

I don't know what everyone else is doing w their RCI weeks, but my wife and I have had zero problems. We have gotten...

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Shell Vacations Club and Rci Timeshare Most Critical Reviews

Lowest rated reviews
1

So the incentives aside...those are a joke and never are available...trying to register at their property in Napa and...

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1

My account is paid in full for December 15, 2015, $1,115.36 USD, membership annual Dues. Timeshare paid in full...

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1

Shell vacations
Rip off. Left us in s swap vacation in
Florida with nowhere to stay. Stranded and lied to. Sent to a pr...

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1

Do not buy from this fraud. It is a huge scam and should be shut down and principals jailed.

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Shell Vacations Club and Rci Timeshare Latest Reviews

Recent published reviews
1.8

We have been Shell Vacations Club members for almost 20 years, and have never been able to use our points the way they i...

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1.8

We had a cruise scheduled in July 2030. It was cancelled due to coronavirus. They say we have to book within six months...

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No votes

just want to know why I have not got a bill for my membership.

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1

In Vegas at Silverton got suckered into 90 minute RCI timeshare pitch for 3 day free future stay and $150.00 giftcard....

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Shell Vacations Club and Rci Timeshare Products and Services

Most reviewed product and services
  • Shell Vacations Club Vacation Ownership (15 reviews)
  • Rci Timeshare Customer Care (16 reviews)
  • Rci Timeshare Vacation Ownership (13 reviews)
  • Rci Timeshare Room Booking (10 reviews)