PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rci Cruise And Resort Vacations and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rci Cruise And Resort Vacations
Viking Cruises

Rci Cruise And Resort Vacations and Viking Cruises Overview

Total reviews
103
145
Company responses
0
105
Issues resolved
0
8

Rci Cruise And Resort Vacations and Viking Cruises Consumer Ratings

Rank
121 out of 549 in Travel Agencies category
4 out of 165 in Cruises and Ships category
Customer service
63 in category
16 in category
Exchange, Refund and Cancellation Policy
69 in category
14 in category
Website
108 in category
12 in category
Price Affordability
98 in category
18 in category

Rci Cruise And Resort Vacations and Viking Cruises Rating Details

Customer service
1.6 (21 reviews)
1.8 (72 reviews)
Reviewer's quote

...What incentive is there to use their service if you have to continue looking within 24 hours of booking it just to be sure you got the best price. I've learned a valuable lesson and will no longer use RCI's Vacation Center to book anything. They are worthless!! Please learn from my mistake...

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We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

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Exchange, Refund and Cancellation Policy
1.3 (20 reviews)
1.7 (57 reviews)
Reviewer's quote

I wanted to switch rooms in January for a cruise that departs in March and I was told booking fee was only refundable 24 hours after booking . cancellation policy is not in writing and OVC has very rude agents ..

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...Cruise cancelled due to Covid, we were offered refund or voucher for 125% to next cruise. We promptly booked another cruise for the end of August 2020, taking the voucher. Now our 2nd cruise was cancelled and Viking is refusing to give us a refund...

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Website
1.6 (19 reviews)
3 (55 reviews)
Reviewer's quote

...I went on the Royal Caribbean website to book the same cruise and got a total cruise fare of $1660. 64 including taxes. So RCI charged me $1715 for the same cruise I could have got directly from the cruise line...

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Somehow I ended up sending an E-mail to Viking through this website. I did receive a personal phone call from a Viking rep and after a pleasant conversation about Viking ( with whom I have done three fabulous cruises) I was assured my suggestion would be passed on to the excursion desk. My only...

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Price Affordability
1.9 (17 reviews)
2.4 (58 reviews)
Reviewer's quote

I bought a certificate to travel to Costa Rica from RCI and booked through the 800 number and then booked my airfare ($1050). Kept calling them to get the hotel room confirmation and paid the "resort fee" that was asked $198.00. Called back many times and they said they would let me know. Called a...

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For our short visit to France I was talked into upgrading our cabin which actually increased the price by quite a bit. At the time of booking I did ask does this include the non optional excursions and gratuities and I am sure I was told yes. Every piece of paper thereafter appeared to be standard...

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Rci Cruise And Resort Vacations and Viking Cruises Pros and Cons

Pros
  • Cruise
  • Very friendly sales representatives
  • Use of points to decrease price
  • Staff
  • Food
  • Staff on the ship
Cons
  • Deception in package
  • Overall misrepresentation of the cruise package
  • Customer service
  • Treatment of customer
  • Customer service
  • Worst customer service

Rci Cruise And Resort Vacations and Viking Cruises Most Positive Reviews

Top rated reviews
4.3

We did purchase the package for a cruise, hotel discounts and resort.
we used the cruise to take a 9 day cruise from Rom...

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5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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3.8

I am not sure why so many bad reviews unless only people who had a bad experience take the time to write. Purchased firs...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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Rci Cruise And Resort Vacations and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

They sold us a package for cruise and 7 day resort package. I spent at least 15 hours trying to arrange the cruise...

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1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

We have a certificate that we will be using in Kauai, coming up in Feb. 2015. We are staying at Aston Aloha Beach Hotel...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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Rci Cruise And Resort Vacations and Viking Cruises Latest Reviews

Recent published reviews
No votes

I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work...

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1

They will only give you a future voucher. I made a reservation, and they took a deposit and told me that I could cancel...

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No votes

I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work...

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2.9

Our original cruise was booked for April 2020 (we had booked & paid in full two years prior). Cruise cancelled due...

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Rci Cruise And Resort Vacations and Viking Cruises Products and Services

Most reviewed product and services
  • Rci Cruise And Resort Vacations Cruise Booking (33 reviews)
  • Rci Cruise And Resort Vacations Vacation Package (24 reviews)
  • Rci Cruise And Resort Vacations Room (4 reviews)
  • Viking Cruises Cruise (51 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (11 reviews)