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  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Cruise 2
  • I liked the product and sales approach 1
  • Very friendly sales representatives 1
  • Price 1

Customers don't like

  • Deception in package4
  • Most resorts listed for use with certificate were off season2
  • Overall misrepresentation of the cruise package2
  • Staff not reachable after purchased2
  • Very limited choices of resorts for use with certificate1
Delete
  • 1 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $43K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
2.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Sites we visited 7
  • Meeting lovely people 4
  • Seeing so much in a short period of time 4
  • Tour leadr 4
  • Some of the other participants 3

Customers don't like

  • Customer service3
  • Tour director3
  • Itinerary2
  • Service of the agent and guide1
  • Sometimes no wifi in rooms1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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