Raymour and Flanigan vs Sleep Number
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Our website collected and compiled various consumer reviews about Raymour and Flanigan and Sleep Number as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Raymour and Flanigan and Sleep Number Overview
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Total reviews |
479
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1126
|
|
Company responses |
0 |
26 |
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Issues resolved |
1 |
10 |
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Raymour and Flanigan and Sleep Number Consumer Ratings
Rank
313
out of 1545 in Furniture and Decor category
53
out of 219 in Bed and Bath category
Customer service
223
in category
42
in category
Product or Service Quality
254
in category
36
in category
Delivery Service
220
in category
40
in category
Exchange, Refund and Cancellation Policy
202
in category
39
in category
Raymour and Flanigan and Sleep Number Rating Details
Reviewer's quote
...I immediately called customer service and was told to put DW-40. Who puts WD-40 on wood?! I called back again, spoke to someone else, and was told I need to wait for a technician to come by. At first I got a waiting time of a few weeks(!!!) but after begging, the waiting time went down to a week...
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...Extremely poor customer service in this department for such a costly product. I rearranged my work schedule multiple times very frustrating and no care or consideration from Sleep Number after disassembling our bed based on failed promises..
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Product or Service Quality
Reviewer's quote
...I've contacted customer service and told them I don't want this chair anymore, where i was told I could only have it repaired . So, as I am very angry about this, I finally agreed to have service come in. Only to be told it would be November 3rd, before I can get any help...
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...A service technician was sent out but was unable to diagnose the problem. We have made five calls to the IQ specialists who gave five different opinions and suggestions, none of which have worked. The last was a supervisor, Jade, who put us on hold to check our history, then disconnected the line...
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Reviewer's quote
Horrible experience! From delivery of defective furniture (once you receive. it's YOURS) and...
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I contacted the delivery service immediately and was given the run around for 4 hours because it was a Saturday & no one was available to check the truck other than the delivery guys. I contacted customer service to report the incident & asked that receive a credit for the amount I have to spend to...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
I need a refund because I ordered my bedroom set on May 21st. I have yet to receive my bed..
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...I paid two hundred dollars for these sheets, and because I have no other options to buy sheets due to the split design I feel there should be some type of discount or a partial refund. If sleep number is aware that this sheet design has major issues something should be done for loyal customers..
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Raymour and Flanigan and Sleep Number Pros and Cons
Pros
- Salesperson
- Saleman
- Layout of store
- Bed
- Can raise and lower bed
- Showroom and product
Cons
- Terrible customer service
- Lack of responsibility by company
- Inferior furniture
- Customer service
- Lack of customer service
- Return policy
Raymour and Flanigan and Sleep Number Most Positive Reviews
Top rated reviews
Purchased a leather couch and ottoman and pillows love it great quality beautiful great service in store and delivery...
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Fantastic bed, just bought my second one. Very adjustable and easy to use. Customer service was great when needed. Have...
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Great customer service and especially the drivers were very helpful. They did an excellent job handling my furniture
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I wish I had visited this review site before I bought two beds at the veteran's day sale!. The sales rep was very...
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Raymour and Flanigan and Sleep Number Most Critical Reviews
Lowest rated reviews
I purchase a leather sofa from the Paramus nj R&F I thought that I had purchase a sturdy piece of furniture after tw...
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After purchasing a sleep number bed and trying it out for 2 weeks, only to realize that both my wife and I were waking u...
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I had the queen size vista bed delivered on Sept 3 2014 to my home. I am scheduled for a c section delivery on Sept 9,...
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When we first got our Sleep Number bed, we felt it was the best night's sleep we had ever had. At that time we were usi...
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Raymour and Flanigan and Sleep Number Latest Reviews
Recent published reviews
I placed an order for a dining room table. During set up I noticed the delivery guy struggling with opening/closing the...
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I upgraded to a king split sleep number bed from the queen 360, so I had to buy new sheets, within the first two weeks...
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I have never experienced such horrible customer service. I have always spoken highly about Raymour and Flanigan but...
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We had a sleep number bed for 13 years and loved it. Due to its age, we decided to purchase a new bed and decided on...
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Raymour and Flanigan and Sleep Number Products and Services
Most reviewed product and services
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Raymour And Flanigan Sofa
(86 reviews)
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Raymour And Flanigan Delivery Service
(52 reviews)
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Raymour And Flanigan Protection Plan
(17 reviews)
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Sleep Number Bed
(461 reviews)
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Sleep Number Mattress
(186 reviews)
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Sleep Number Shipping Service
(16 reviews)
Raymour and Flanigan vs …
How would you compare Raymour and Flanigan vs Sleep Number?
Having utilized Raymour and Flanigan for previous purchases, R&F definitely has MUCH better customer service and the interests of its customers than Sleep Number. SN's attitude is "if you don't like it, go somewhere else", which is exactly what we did.
This despite the fact that their showrooms are usually devoid of customers. All the advertising they do on TV is worthless without decent customer service.