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Raymour and Flanigan

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 408 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Saleman 3
  • Salesperson 2
  • Layout of store 2
  • Selection 1
  • Samantha 1

Customers don't like

  • Terrible customer service9
  • Inferior furniture5
  • Poor extended waranty3
  • Lack of responsibility by company3
  • Lack of follow through3
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Sleep Number

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 949 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.7
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Diversity of Products or Services
  • Bed 10
  • Can raise and lower bed 7
  • Showroom and product 5
  • Misleading 5
  • Demo i tried in the showroom 5

Customers don't like

  • Customer service37
  • Lack of customer service9
  • Return policy6
  • Lack of customer satisfaction5
  • Warranty policy4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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ButzieOne
Pottsville, Pennsylvania, United States #1347145

Having utilized Raymour and Flanigan for previous purchases, R&F definitely has MUCH better customer service and the interests of its customers than Sleep Number. SN's attitude is "if you don't like it, go somewhere else", which is exactly what we did.

This despite the fact that their showrooms are usually devoid of customers. All the advertising they do on TV is worthless without decent customer service.