PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralphs and Vons as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralphs
Vons

Ralphs and Vons Overview

Total reviews 159 354
Company responses 0 0
Issues resolved 0 0

Ralphs and Vons Consumer Ratings

Rank
121 out of 401 in Food Stores category
109 out of 401 in Food Stores category
Customer service
107 in category
No votes
Website
95 in category
No votes
Price Affordability
93 in category
No votes
Product or Service Quality
88 in category
No votes

Ralphs and Vons Rating Details

Customer service
1.5 (60 reviews)
No votes
Reviewer's quote

...What kinda customer service was that? I did not deserve that kinda treatment. , Especially since I spend my money there..

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I have been a Customer at the Sports Arena Vons for 30 yrs and the customer service has declined since early 2000s . Recently I was inquiring about the price of spinach, I am disabled and dont always pay attention to the signs, The manager Liz is extremely rude ALL the time, I hear employees...

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Website
2.3 (50 reviews)
No votes
Reviewer's quote

Ive been shopping at Ralphs in Redondo Beach CA for over 30years. I left my groceries (all the meats) at the store after I purchased. Its dark here and I cant go back, for Saftey reasons. I callled 4 times to speak with the manager within 15minutes and no answer. It was Hilshire little hotdogs,...

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But to be a parent now kept in the loop via phone, email, text or at the very least an update on their own website is absolutely unacceptable and is a true injustice to the child and the parent. We teach our children to be held accountable, but we pay for a service at a very unreasonable rate to be...

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Price Affordability
2.5 (50 reviews)
No votes
Reviewer's quote

..." "So, I said, "Could you just put the *** food price in so I can leave. " She said, "If you speak like that, I'll have to get the manager. " "GO GET THE MANAGER," I said...

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...I believe the process is designed to frustrate the customer to give up and not get item at sell price. This Process is just downright disrespectful..

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Product or Service Quality
2.1 (48 reviews)
No votes
Reviewer's quote

...What kind of service is this? Rude service..

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...I was told that I would have to speak to the manager to get service. The supposed manager Cory sent me to florist lady Samantha. There was a young male employee standing there that said he was the manager and could not honor blowing them up...

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Ralphs and Vons Pros and Cons

Pros
  • Some food
  • Close to home
  • Friendly attitude of grocery store staff
  • Location
  • Your selections
  • Employee in store are great
Cons
  • Horrible customer service
  • Uncaring employees
  • Traumatic
  • Bad customer service
  • Untrained supervisor
  • Incompetent customer service support

Ralphs and Vons Most Positive Reviews

Top rated reviews
5

My wife and I stopped at Ralph's last night to buy some groceries for the Super Bowl. We picked up a couple of 12 packs...

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5

My local Von's advertises their deli hours as being open until 9pm. I went to the deli counter at 8:45pm and asked for t...

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5

I’m not complaining I happened to see a comment a customer in Texas made about the deli dept. I defended the deli...

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5

Vons-Sherman oaks
I have patronized this 'neighborhood' Vons for about 6.5 - 7 years. Wow in the last 9-12 months Vons...

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Ralphs and Vons Most Critical Reviews

Lowest rated reviews
1

I bought a set of stamps from a store as the Post Office across the street was out - what do we want them for?? I...

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1

I was in line behind two ladies who were not being charged the correct price for an item, they told the cashier, instead...

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1

Went to store at buddy and Wiltshire had a question for the manager named Jose he was very rude and unprofessional that...

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1

I have been shopping at one Vons market or another since the early 90's. Until now I have had no complaints. One of the...

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Ralphs and Vons Latest Reviews

Recent published reviews
No votes

Nobody from Ralph's has ever contacted me

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No votes

Went shopping tonight and you are back to long lines and no wiping of carts. No social distancing was being practiced....

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No votes

called emailed Noah's bagels, after a day of research they said card was used online at caribu coffee. they gave me numb...

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5

I spent $46.37 on Sept 9th, I did not get 2 rewards to my account.
Please check it. Thank you very much. Nancy

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Ralphs and Vons Products and Services

Most reviewed product and services
  • Ralphs Customer Care (25 reviews)
  • Ralphs Cashier (16 reviews)
  • Ralphs Manager (13 reviews)
  • Vons Customer Care (42 reviews)
  • Vons Manager (39 reviews)
  • Vons Cashier (29 reviews)